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Hello dear, welcome to Mmy 🌸. It’s a pleasure to have you here. How may I assist you today? I’m here to help and ensure you feel fully supported.

I completely understand your concern, dear. Let me help you with this right away. Please know that we are here to support you, and I will do my best to assist and follow this up for you. Your patience and trust mean a lot, and we truly appreciate your understanding. 🌸

Dear, I truly understand how concerning this must feel for you. To better assist and resolve this for you as quickly as possible, could you kindly clarify what exactly happened on your side? This will help us check thoroughly and provide you with the right support. Thank you for your patience and understanding. 🌸

Thank you so much for sharing those details, dear! 🌸 I truly appreciate your patience. I’m carefully checking everything on my end right now, and I’ll make sure to update you as soon as I have a clear answer. Please hang in there we’re here for you and will do our best to resolve this for you.

Hello dear, are you still online?

Dear, since we haven’t received a response from you for a while, I’ll need to close this chat so I can also assist other users in the queue. Please don’t worry—you’re always welcome to reach out to us again anytime if you need further assistance. Thank you so much for your patience and understanding. Wishing you a wonderful day ahead!

I haven’t heard from you in a bit are you still available so we can continue?

Are you still there? I want to make sure I’m assisting you properly.

Since you haven't responded for a while, I will be closing this chat to also assist users in the queue. Thank you very much for your understanding. Please feel free to contact us again if you need further assistance. Thank you and have a good day!

It looks like I haven’t heard back from you in a little while, so I’ll go ahead and close this chat for now to assist other clients who are also waiting. 😊 No worries though if you still need help, feel free to message us again anytime and we’ll be happy to pick up where we left off!

Hey there! I totally understand how frustrating it can be when the wins just aren’t coming your way we’ve all been there! Just a friendly reminder that our games are based on luck and are designed to be fair and random for everyone. That means sometimes it’s just not your day, but your lucky streak could be right around the corner! 🍀 If there’s anything else I can help with or if you have concerns, I’m always here for you!

Thanks so much for sending those details! 😊 I’m checking everything on my end now. I’ll update you as soon as I have an answer. Hang tight!

Hello, as we haven't response from you, rest assured that this will be reviewed. You can contact us again for updates. we are happy to help you our customer service available 24/7 We do apologize for the inconvenience, Thank you for your understanding!

BANNED ACCOUNT Our system has detected some activity on this account that appears to be in violation of our platform’s terms and conditions

We kindly ask for your understanding as we review this matter further. If you believe this is a mistake, please feel free to contact our support team for clarification or assistance.

Hello,

Based on feedback from the bank, we kindly request the player to provide the following documents to assist with the verification process:

A PDF copy of their bank statement covering at least one week, ending the day before the withdrawal request. The statement should clearly show the IFSC code and the receiving account number.

A video recording (taken by a third person) of the player navigating through their banking app, showing the same transaction history as reflected in the PDF. This is to ensure both records match for verification purposes.

We appreciate your cooperation and understanding as we work to resolve this matter promptly.

CHATS CONTROL Dear, please be assured that your concern has already been carefully forwarded to our technical team, and we are now waiting for their feedback. 🌸 I completely understand how important this is for you, and I truly appreciate your patience while we work on it. Rest assured, we are closely following up and will update you immediately once we receive any news.

We sincerely apologize for the delay in getting back to you, dear 🌸. Please rest assured that your concern has already been forwarded to our technical team, and we’re currently awaiting their feedback. I truly understand how important this is for you, and we deeply appreciate your patience and understanding while we work on it. Thank you so much for bearing with us—we’re here with you every step of the way.

I understand how concerning this must be for you, and I sincerely apologize for the long wait. Please be assured that we are still following up on your case with the relevant team, and we will let you know immediately once there is any update. We truly appreciate your patience and understanding during this time.

Thank you so much for your kind patience and understanding, dear 🌸. We truly apologize for the delay in getting back to you. Please rest assured that your concern has already been forwarded to our technical team, and we’re currently awaiting their feedback. I completely understand how important this is for you, and we’re sincerely grateful for your patience and trust while we work on resolving this. Thank you for bearing with us—we truly value you.

My sincere apologies, dear. I’m currently assisting multiple clients at the moment, and I truly appreciate your patience and understanding. Please bear with me just a little longer, and I’ll get right back to you. Thank you so much

Hello! Thank you for contacting our 24/7 Chat Support. We sincerely apologize for the delayed response. Due to a high volume of messages, our team is currently experiencing some delays in getting back to everyone. We truly appreciate your patience and understanding. How may I assist you today?

Dear, your withdrawal is still being processed by the bank. We kindly ask for your patience, and we will update you immediately as soon as there is any news. Thank you for your understanding.

ASK FOR USER ID Dear can you please send here your User Id so we can help you? It is located in your profile. Thankyou for your cooperation!

Hello Dear, may I kindly have your User ID so I can assist you? Thank you!

Dear can you please send here your user Id so we can forward your complain to our Tech? Thankyou for your understanding and support!

Dear, you can find your User ID inside your game/profile settings, usually displayed under your account information. Once you have it, you may send it here in the chat so we can assist you further. Thank you for your cooperation. 🌸

SUCCESS DEPOSIT Apologies for the delay in responding to your concern. Our technical team has reviewed your deposit, and it has now been successfully processed. You may check your account it should be available for use now.

THE BANK DID NOT RECEIVED THE PAYMENT Dear, we’ve checked with our technical team, and they’ve confirmed that the deposit was processed successfully on our side. However, it seems your bank has not yet received the amount. Sometimes delays can occur due to the bank’s processing time. We kindly ask you to wait a little longer or check directly with your bank. If the issue persists, please let us know so we can assist you further. Thank you for your understanding. 🌸

WITHDRAWAL/DEPOSIT ON PROGRESS Dear, your withdrawal is currently in progress. Kindly wait patiently as our system completes the process. Rest assured, our team is closely monitoring it for you. Thank you for your understanding. 🌸

WITHDRAWAL BEING IN PROCESS BY BANK Dear, your withdrawal is still being processed by the bank. We kindly ask for your patience, and we will update you immediately as soon as there is any news. Thank you for your understanding.

PENDING Hello, we’ve checked and your deposit is still pending in the system. Please allow some more time as it is still processing. Rest assured we are monitoring it closely, and it will be credited to your account once confirmed. Thank you for your patience.

IFSC If you wish to Request To Correct Bank Information (Bank IFSC Code) please provide here the requirements. Thankyou for your cooperation!

USER ID: CURRENT ACCOUNT Bank Name: Account Holder: Account Number: Incorrect IFSC:

NEW ACCOUNT Bank Name: Account Holder: Account Number: Correct IFSC:

Dear, may I kindly ask you to provide the following requirements so we can assist you further? We truly appreciate your cooperation and understanding in this matter. Please know that we’re here to help you every step of the way, and your patience means a lot to us. Thank you so much for working with us on this.

Dear can you please provide the required information for us to help you with this, Thankyou for your understanding and support!

•DEPOSIT ERROR

Thank you for sharing this. Upon checking, it appears that we are currently experiencing some system issues related to our deposit. No worries, feel free to reach out to us again once the issue has been resolved. In the meantime, is there anything else I can assist you with?

•WITHDRWAL ERROR

Thanks for waiting. As per checking here that there will be a delay regarding on your withdrawal. No worries, you can contact us later as there is a bank fluctuation right now. In the meantime, is there anything else I can assist you with aside from this?

•BANK FLUCTUATION

Hi! We sincerely apologize for the inconvenience. Due to the recent bank fluctuations, some deposit and withdrawal transactions may experience delays as certain transactions were stuck and are now being processed gradually.

We understand how frustrating this can be and truly appreciate your patience and understanding during this time.

To assist you further and ensure your transaction is lined up for follow-up, may we kindly ask for your User ID? Rest assured, we are closely monitoring these cases and will make sure everything is resolved as soon as possible.

Thank you for bearing with us!

I highly suggest contacting us again after 12 to 24 hours for the update of your request. In the meantime, is there anything else I can assist you with aside from this?

• Change BANK ACCOUNT HOLDER

To further assist you, please provide the following information: 1.A screenshot of the receipt for your most recent deposit. 2.Screenshots of the old bank account currently linked to your game account, and the new bank account you wish to bind. 3.A clear selfie of yourself holding the new bank card.

• Closing

Thank you for reaching out! If there’s anything else we can help you with, please don’t hesitate to contact us again. We’d appreciate it if you could take a moment to rate your experience from 1 to 5 stars. Your feedback helps us improve! ⭐

• WITHDRAWAL

Thanks! Can you please provide a screenshot of your withdrawal history?

•Change CPF

In order to protect the safety of users' funds, we have a strict verification mechanism for changing CPF/Pix/Password. We may need you to provide complete information before we can help you deal with modifying it.

OLD CPF NAME HOLDER: OLD CPF PIX NUMBER:  NEW CPF NAME HOLDER:  NEW CPF PIX NUMBER: 

please send me the following:

  1. screenshot of your LAST deposit receipt in this platform
  2. A photo of your identification card with your name on it 

Thank you.

• CPF INCORRECT INPUT

I hear you. For us to help you with this please provide the following:

Your Full Name: Incorrect CPF Pix number: Correct CPF Pix number:

Also please provide the photo of your Identification ID showing your correct CPF and a screenshot of your recent deposit receipt?

• Change Password

I hear you. For us to help you with this, can you please provide your phone number. Also please provide the photo of your your Identification ID and a screenshot of your recent deposit receipt?

• Asking for bonuses

Dear, if you wish to receive a bonus, you can check the available bonus offers directly on the platform. You can also invite your friends to join—once they meet the necessary conditions, you will also receive a bonus. Let me know if you need help navigating the options!

• REFERRALS REQUIREMENTS

I understand. Just to give you a heads-up, there are certain requirements that need to be met in order to claim the referral bonus. Your referral must actively play first before the bonus can be credited to you.

• WANT TO BECOME PROMOTER

I hear you. You can do as you wish but if you are referring to doing cooperation with the platform, we have temporarily stopped doing collaborations and we'll definitely send out announcements once it's up again.

• 3 Reals

Thank you for asking. Just to set the proper expectations, a deposit is required before you can use the 3 reals you received. Is everything clear with this?

• Asking Bonus

I understand. Just to give you a heads-up, there are specific requirements that need to be met in order to claim the bonuses.

• Closing

Thank you for your visit. Our customer service is available 24/7 to assist you. If you have any questions, feel free to contact us anytime. Have a great day and wishing you all the best of luck! 🥳🥳🥰

Basic trouble shoot (Game Errors/System/Lagging/ Game Crash)

We sincerely apologized for this experience, may I ask you to do the following, so we can assess the issue.

  1. If you are using browser, go to your setttings>privacy and security>clear cache.

  2. Log- out your account and log-in again for at least 5 minutes. (You can also refresh your internet connection)

  3. If you are using game application, uninstall the game application and reinstall.

  4. Try to use other device if possible.

Kindly inform us right away if there is no any changes with these procedures. Rest assured that we will be taking further actions to resolve this issue. We sincerely apologized for the trouble it had caused you.

CHAT SEQUENCE (Bonus)

CHAT SUPPORT: (Welcome note) Thank you for visiting Chat Support Team, Please let me know how can I assist you?

CLIENT: I WANT BONUS!!!! GIVE ME BONUS!

CHAT SUPPORT: Kindly Clarify which bonus are you referring, maam/sir?

CLIENT: Just GIVE ME BONUS! I am At LOSS!

[Note: If the user is referring to cashback, Explain the rule of Compensation/cashbacks from your handled paltforms. If need to check on the backend, ask for game ID.]

[*Please familiarize your Platforms. In such, you can provide a timely response.]

[OTHERS]

CHAT SUPPORT: We sincerely apologized for not meeting your expectations. Let me clarify ma'am/sir, that the availability of certain bonuses or promotions in this platform is linked to specific rules and conditions. We recommend all players to check the platform promotion page and read the eligibility requirements and conditions before participating. This will help you understand what is needed to qualify and ensure that you make the most of the bonuses we offer.

CLIENT: I Want free bonus!

CHAT SUPPORT: If you need bonus that does not require deposits, you can join our community group chat for gift codes or you can invite friends using your referral link. The more you invite, the higher the commission you will have.

[Note: Please make sure that you have prepared spiels (Appease) to pacify you customer's frustrations, if they insist to have bonuses that is not validated by the platforms.]

OPENING REMARK

  1. Hello! Thank you for contacting us.
  2. How can I help you today?

**User stated his concern sample "I made a withdrawal but didn't receive"

Hello! In order to help you solve the problem of withdrawal not arriving as soon as possible, you can choose the following two ways to provide information:

1.Provide withdrawal details: ID： Amount: Date and Time:

2.Provide withdrawal order number: ID： Withdrawal order number: OR Screenshot of withdrawal order

Provide information through any of the above methods, and we will help you handle the withdrawal issue as soon as possible. Thank you for your understanding and cooperation

After user provided the information go to your Whats App CS feedback and send it to technical department.

Make sure to make an updater to cx first (Sample script for on-hold; update customer every 3 MINUTES if still no response from our tech)

  1. Thank you for your cooperation dear, your concern has been send to designated department and is in progress. Please wait a moment

  2. We sincerely apologize for the inconvenience caused. Please be assured that our technical department is conducting a thorough investigation into this issue.

**Once the receipt was provided by tech you can save it to send to customer.

  1. Thank you for waiting, your request has been done.

Closing Dear, is there anything else I can help you with besides this?

CX:NO

This chat will now close in 1 minute if you don't have any concerns aside from this. Thank you for your visit, and please stay support our platform. Our customer service is available every day to assist you. If you have any questions, feel free to contact us anytime. Have a great day and goodbye.

Thank you for contacting support! Please rate your experience with us from 1 to 5, where 5 is excellent—your feedback helps us keep improving!

NO RESPONSE FROM CX

Hello, as we haven’t received a response from you in some time, we’ll be closing this conversation now. Our customer service team is available every day to assist you. If you have any questions in the future, please don’t hesitate to contact us. Wishing you a wonderful day and goodbye!

Thank you for contacting support! Please rate your experience with us from 1 to 5, where 5 is excellent—your feedback helps us keep improving!

NOTE

Don't forget to ask for a rating, ALWAYS

♦ ASKING BONUS FROM SMS

Dear, if you are here to claim bonuses, please visit the games on our platform, sign up and participate in our ongoing promotions for a chance to receive rewards and bonuses. If you need further assistance, please feel free to contact our 24/7 chat support system.

If you are looking for real bonuses, a great way to get them is by inviting friends to join our platform. By doing so, you can receive additional rewards. If you need more information about how the referral program works, I am here to help!

This SMS message is a bonus warning. By clicking on the link contained in the message, you will be directed to the event. Follow the instructions presented to receive your bonus. If you are not directed to receive the reward, this indicates that some rule was not followed. As this is an automatic bonus system, we cannot issue the bonus manually. If you need further assistance, I'm available!

CHAT FLOW SAMPLE :

When a user chat comes in, first greeting.

-Hello dear, thank you for contacting us. How can I assist you today? *User replies. -Okay dear, before anything else can you please provide your user ID? *User provides user ID -Thank you dear, can you please clarify your concern so I can assist you better? *User clarifies (issue DP) -Oh I am sorry to hear that your deposit hasn't been credited, let me help you with that dear can you please provide a screenshot of your deposit receipt so I can check this for you? *User provides screenshot -Thank you for your cooperation dear, please give me 2-3 minutes to check on this for you. *User says "okay" (MAKE YOUR DO FORMAT AND SUBMIT TO TECH) -I have forwarded your concern to our technical department for further investigation dear, is there anything else I can assist you with? *User says nothing else -While we await feedback regarding your concern... (Ask for rating) (Once the tech replies to your format, inform the user instantly) -Dear I apologize for all the wait, your deposit has been successfully credited please login to your account again to confirm. Is there anything else? *User says no more -Thank you for contacting us dear, if you have other concerns in the future please do not hesitate to contact us again. Have a blessed day ahead!

Roulette iPhone prize

• Asking for Withdrawal Requirements

Hi there! 😊

Just a friendly reminder—before you can make a withdrawal, please ensure that your rollover requirement is fully completed.

To do this, simply continue placing bets until you reach the required rollover amount. For example, if your rollover is 50, you can place bets of 0.5, 0.7, or any amount—once your total bets reach 50, your rollover will be complete!

Once you've met the rollover, you'll be able to withdraw your funds with no issues at all. 🙌

We understand it may take a little time, and we truly appreciate your patience and continued participation. If you have any questions or need help along the way, we’re always here to assist you!

Good luck, and have fun playing! 🎉

==============================================

♦ Installation Update

Kindly follow these steps to complete the installation properly via Google Chrome App:"

  1. Open the platform link using the Google Chrome App on your device.
  2. Clear the cache of your Google Chrome App:
  • Go to Device Settings > Apps > Chrome > Storage > Clear Cache.
  1. Reopen the platform link on Google Chrome.
  2. Tap the three vertical dots on the top right corner of Chrome, then select ‘Install App’ or ‘Add to Home screen’

• Deleting Account

I do apologize but we do not support cancellation of account, I suggest to keep your account. If you don’t want to play now, you can stop playing for the time being. If you want to come back one day to the game, we will always wait for you.

DEPOSIT QR USING CODE

Kindly be informed that deposits to our platform should only be made using the QR code generated through your account within the platform. Any transactions done outside of this official process are unfortunately not recognized by our system.

If you were able to get in touch with the person you initially sent the funds to, it would have been best to request that the money be returned directly to your personal bank account, rather than back to the platform.

In this situation, since the transaction did not follow our standard deposit procedure, we’re unable to intervene in the agreement between you and the other party. We kindly suggest contacting your bank or PIX provider so they can assist you in tracing the funds and resolving the matter.

Thank you for your understanding.

Dear valued customer, Please be informed that after you have receive your initial bonus you will be required to complete your rollover before the conversion of your initial bonus to cash wallet. (the redemption amount cannot exceed the initial bonus amount received).

After the conversion, any remaining bonus in your bonus wallet will be retained. The unredeemed balance will have new rollover requirements recalculated according to system rules. Once the new rollover is completed, players can continue redeeming bonuses to their cash wallet, creating a continuous cycle.

For example, you received a $10 bonus in your rewards wallet. After playing, the $10 has turned into $200 and you have met the rollover requirements. Once the rollover is complete, the original bonus amount ($10) will be converted to your cash wallet, the same amount of the initial bonus you received, which is $10. Any remaining bonus in your bonus wallet will be retained. Any unclaimed balance will have new rollover requirements recalculated according to the system rules.

You can see the details of your rollover and initial bonuses to be claimed in your bonus section under "REDEEM REWARD" activity details.

As per verification, we have found that the CPF you submitted is already registered and linked to another existing account on our platform. For security and compliance reasons, each CPF must be unique and can only be associated with one account. This policy helps us ensure the safety and integrity of all user accounts and transactions.

To proceed with your current transaction or registration, we kindly ask that you provide a different CPF that is not linked to any other account. Once we receive a valid and unregistered CPF, we will be happy to assist you further.

If you have any questions or need help checking your information, please don’t hesitate to contact us. We’re here to assist you every step of the way.

Thank you for your understanding and cooperation!

USING APP

hello dear , If you’re trying to use the app on your iPhone, just open the site in Safari, tap the Share button, and choose ‘Add to Home Screen’ so it works like an app. Also, go to your iPhone’s Settings > Safari > Privacy & Security and turn off ‘Prevent Cross-Site Tracking’ and ‘Block All Cookies’ so the site runs smoothly. thank you

Disable Content Blockers: Some content blockers might prevent the site from working correctly.

Go to Settings > Safari > Content Blockers and disable any blockers temporarily to see if that helps.

Clear Safari Cache: Sometimes, clearing Safari’s cache can resolve issues with websites not loading properly.

Go to Settings > Safari.

Scroll down and tap Clear History and Website Data.

Step 1: Open the app or software.

Step 2: Go to the settings or preferences section.

Step 3: Look for any download options or permissions (this might be labeled as "Download Settings" or "File Management").

Step 4: Enable the option that allows downloading, saving, or managing files.

Step 5: Try downloading a file to check if it works correctly.

• CHANGE CPF

REQUEST CHANGE OF CPF USER ID： NAME: Old CPF - New CPF -

======================================================

•CHANGE PASSWORD

REQUESTING TO CHANGE PASSWORD Phone Number:

=====================================================

•CHANGE INCORRECT CPF

User ID: Name: Incorrect CPF: Correct CPF:

====================================================== • DEPOSIT

APPLY FOR DEPOSIT USER ID:
AMOUNT: TIME : DATE :

================================================

• WITHDRAWAL

REQUESTING FOR WD – FAILED USER ID: AMOUNT: TIME:
DATE: 

To proceed with your request, kindly send us the following details of your deposit transaction:

User ID: Date: Time: Amount: Order ID:

-A screenshot of your deposit transaction

Once we receive the necessary details, we will submit them to the Technical Department for review and processing. Thank you for your cooperation.

First, refer to the reassurance scripts as below for the corresponding differentiated circumstances：

  1. Dear, your withdrawal order is currently under review. Please be patient, and the system will notify you automatically once the process is complete. Thank you for your understanding.

  2. Dear, your withdrawal order is under review. Once the review is complete, it will automatically proceed to the payment process. Please wait a moment.

  3. Dear, the system shows that your withdrawal has been successfully paid. Please check again to confirm if the funds have been received. If you haven't received it, kindly let us know, and we will investigate further.

  4. Dear, your withdrawal payment has failed, and the amount has been refunded to the original payment method. Please check for any changes in your account. If you haven't received the refund, kindly provide relevant details, and we will investigate further.