Just to share: As we all know, Sterling is now removed. There are orders that is not yet in change order. For that, we’ll have our ELL team contact the support to process the order for us. Probe and temp check first : WHAT ORDER IS IT > Check in Change Order THOROUGHLY > if none--- provide the spiel:

Thank you for reaching us about this today. You can certainly have this processed, normally I am able to this for you in my end. Just a heads up that our system tools for order creation had recently been updated and still ongoing as a result some orders are no longer available in our end. I understand that you would like to request for _____ today.

Here's what I can do for you, I will set you up a callback and I will forward your request to a higher team for them to work on it for you and no need to worry as they will call you prior to starting the order as you need to be on the line when processing it. I will be asking for your most recent contact number as well. Rest assured this will surely be worked on, with you in the line too. Shall I go head and create the request for you now?

We’ve transitioned your account to paperless billing. Starting with your next bill, you will only receive an electronic bill. Each month we’ll email you a payment reminder with your balance due, due date, and links to easily access your bill and other self-service features. Enjoy the ease and convenience of paperless billing.

 CPR NOT ELIGIBLE NOTES:
| Checked cx's eligibility || cx is not eligible for CPR || disclosed all the limitation in not using frontier's provided equipment but cx mentioned about the regulatory compliance || processed OSC request manually as per KID: FONE-87-10697 ||

DPI- http://endeavor.corp.pvt/legasuite764/crm.html
ZIMBRA: https://ibexmail.ibex.co/



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