Mbr requests for a xfer vendor

1. Validate

Document: Customer Called In

• Mbr David Helm (BUYER) called in to req a new vendor since the original can't serv within g/l. Md mbr awr will call tech to verify the status. Mbr ok.

Read the notes Call the vendor

1. Tech Confirms the concern

• Document: Called Technician Document: Called Technician TT Tech Bob w/ Greenway md me awr that the appt is 7 days out. Md him awr will xfer since mbr req sooner serv. Tech ok.

1. Ask APPROVAL from TM

2. Click Transfer Vendor

Select Transfer Type: Tech Unavailable Add Reason HAS THE VENDOR BEEN TO THE HOME?

• If Yes, verify if the original cant continue then proceed with step 5
• If No, proceed to step 5

1. Contact Person
2. Call the first preferred vendor

Vendor accepts, assign proceed with step 7 Vendor declines, in queue (follow dispatch procedure - in queue) Vendor vm, in queue (follow dispatch procedure - in queue)

1. Give new contr details and wo expectations.
2. Document:  Called Technician TT Dispatcher LISA W/ UKON advised that they can cater the wo within g/l. Md her awr will assign. Contr ok.

Customer Called In Spoke to David Helm (BUYER) md him awr that wo has been assigned to DNZ, provided Dispatch #451069867 and ph

8184533372. Advised to keep their lines open as the vendor will call them to set up appt up until the next business days and the following business day to initiate the serv. Mbr ok. (Approved by SUPV ATABIGUE)