Theme: Chill and Charge Types of Customer: Bargain Hunter Retail Compare Marathon Shopper Gift Shopper Gamers High-end users Order Status Callers PC carepack printer carepack(printer) pc mover MSO instantt ink INTERACTION ID/Session ID: 18166936 CHATTER: CTHERINE OR CATHY SCANTLAN EMAIL: catherinern4learning@gmail.com ISSUE: Subscriptions are not showing on her end ACTION TAKEN: refer to instant ink EXPECTATIONS SET: OUTCOME: ended by the customer, referred to instant ink INTERACTION ID/Session ID: 18169786 CHATTER: jamescmatt@comcast.net EMAIL: Jim Matt ISSUE: Does the #6555e printer come in black? ACTION TAKEN: Answer the inquiry of the customer EXPECTATIONS SET: Place the order while on the chat OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18170923 CHATTER: Nicholas E Woyak EMAIL: knickatknite5@gmail.com ISSUE: I NEED ONE OF EACH 63XL BLACK AND TRI-COLOR CARDTRIDGES! ACTION TAKEN: Asked BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: ended by customer INTERACTION ID/Session ID: 18173260 CHATTER: Colleen Donohoe EMAIL: donohoec@ymail.com ISSUE: I need toner for my OfficeJet Pro 8710 ACTION TAKEN: Opening spiel EXPECTATIONS SET: place the order while on the line OUTCOME: ended by customer INTERACTION ID/Session ID: 18173972 CHATTER: Yvette R Mason EMAIL: ladyloves62@yahoo.com ISSUE: Is the HP Series 3 Pro 23.8 inch FHD Monitor + HP Wireless Keyboard and Mouse Bundle compatible with omen ACTION TAKEN: BOSS questions offered carepack EXPECTATIONS SET: place the order while on the line OUTCOME: ended by customer INTERACTION ID/Session ID: 18174864 CHATTER: Nolinda Caswell EMAIL: noli.caswell@gmail.com ISSUE: I would like to exchange my 910 cartriges for the ink cartridges needed for my new printer, a 9120e ACTION TAKEN: BOSS questions, refer to Instant ink department, Offer EXPECTATIONS SET: Place the order OUTCOME: placed the order INTERACTION ID/Session ID: 18175456 CHATTER: Amy Parr EMAIL: asparr63@gmail.com ISSUE: Ink for HP Desk Jet 4200e all in one ACTION TAKEN: Offered the HP67XL, created sterling account EXPECTATIONS SET: place the order while on the line OUTCOME: Unresponsive customer INTERACTION ID/Session ID: 18176047 CHATTER: Jennifer Barta EMAIL: jennbarta@gmail.com ISSUE: Do any printer inks besides 910 work with the Jet Pro 8035? ACTION TAKEN: Asked BOSS questions EXPECTATIONS SET: Place the order for HP910 Ink OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18176146 CHATTER: MB Private Security Services EMAIL: mbprivate.s@yahoo.com ISSUE: I need ink for deskjet 2800 ACTION TAKEN: asked BOSS questions EXPECTATIONS SET: Place the order while on the line OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18176283 CHATTER: Michelle Solomon EMAIL: capt1731@gmail.com ISSUE: can I trade in my hp printer for a new one ACTION TAKEN: Asked BOSS questions offered a printer on sale EXPECTATIONS SET: place the order while on the line OUTCOME: ended by the customer since she was not yet ready to buy it INTERACTION ID/Session ID: 18176467 CHATTER: Sharon Bradley EMAIL: chef1sharon@hotmail.com ISSUE: i want to buy new color ink for my printer ACTION TAKEN: asked BOSS questions EXPECTATIONS SET: place the order while on the chat OUTCOME: placed the order H365748454 INTERACTION ID/Session ID: 18200933 CHATTER: Rauf Chepia EMAIL: rchepia@yahoo.com ISSUE: Printer cartridge for hp officejet pro8130e ACTION TAKEN: BOSS questions EXPECTATIONS SET: Place the order while on the line OUTCOME: Unresponsive customer 4K0T0LN INTERACTION ID/Session ID: 18203517 CHATTER: Reg Karolak EMAIL: tkarolak@shaw.ca ISSUE: I need to replace the toner cartridge in my HP laser jet 5 printer. it takes cartridge 92298A, I am having difficulty finding it on your site ACTION TAKEN: refer him to canada website EXPECTATIONS SET: - OUTCOME: - INTERACTION ID/Session ID: 18205193 CHATTER: sophia wang EMAIL: sophiawang1101@yahoo.com ISSUE: What's the difference between Envy Inspire7258e and Envy Photo 7975 ACTION TAKEN: Asked BOSS questions , offered a printer EXPECTATIONS SET: place the order while on the line OUTCOME: placed the order INTERACTION ID/Session ID: 18206909 CHATTER: Jim Miller EMAIL: jm22163@gmail.com ISSUE: Looking for ink cartridges for hp office jet pro 8025e ACTION TAKEN: Asked BOSS questions - offer inks EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18207628 CHATTER: Scot Anderson EMAIL: lupinedad@gmail.com ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18207704 CHATTER: Trucgiang Vo EMAIL: trucgiang1002@gmail.com ISSUE: I'm looking a battery for an hp laptop model number is 15-af172nr ACTION TAKEN: referred to part store. EXPECTATIONS SET: - OUTCOME: - INTERACTION ID/Session ID: 18208172 CHATTER: Raven McAdory EMAIL: ravenmcadory@gmail.com ISSUE: I need to exchange my laptop charger ACTION TAKEN: was about to trasnfer to Order/returns EXPECTATIONS SET: - OUTCOME: - INTERACTION ID/Session ID: 18208314 CHATTER: Aftab khan EMAIL: khanslife19@gmail.com ISSUE: I want to purchase black ink cartridge for my Hp smart Tank 520 printer ACTION TAKEN: asked where he lives EXPECTATIONS SET: - OUTCOME: 11/06/25 INTERACTION ID/Session ID: 18231566 CHATTER: Keith Hullfish EMAIL: keithhullfish@gmaill.com ISSUE: I have a couple of HP ink cartridges I bought model 60XL; 1 for black and 1 for tricolor. I opened brand new package and the ink is dry. I would like a replacement ACTION TAKEN: asked questions EXPECTATIONS SET: place a new ink for her printer OUTCOME: ended by the customer INTERACTION ID/Session ID: 18233092 CHATTER: Teresa Davi EMAIL: treesegirl2000@gmail.com ISSUE: My current HP is several years old and I would like to replace it with a smaller model ACTION TAKEN: Asked BOSS questions - offer printer EXPECTATIONS SET: place the order while on the line OUTCOME: Unresponsive customer INTERACTION ID/Session ID: 18238526 CHATTER: James Houser EMAIL: jimphouser50@gmail.com ISSUE: When will I begin shipping ink to me under my premium plan ACTION TAKEN: asked BOSS questions refer to instant Ink department EXPECTATIONS SET: - OUTCOME: - INTERACTION ID/Session ID: 18238669 CHATTER: Winfield Gordon EMAIL: winfieldagordon@yahoo.com ISSUE: My battery for my laptop is not being charged. ACTION TAKEN: Asked questions EXPECTATIONS SET: buy a new laptop OUTCOME: referred to the parts store INTERACTION ID/Session ID: 18239129 CHATTER: Julie Gongora EMAIL: jgongora73@yahoo.com ISSUE: do you offer trade ins/need a new printer ACTION TAKEN: asked BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: placed the order INTERACTION ID/Session ID: 18265935 CHATTER: Carole Donnelly EMAIL: cdonn82431@gmail.com ISSUE: I have an HP 6000 envy printer. I thinking of upgrading to another printer as I will be doing more printing and scanning at home could you recommend the best printer for me to upgrade to? ACTION TAKEN: asked BOSS questions - offered a printer EXPECTATIONS SET: place this order while on the line OUTCOME: unresponsive customer 40Q35A#B1H INTERACTION ID/Session ID: 18270169 CHATTER: William Canada EMAIL: firestar1140b@gmail.com ISSUE: Purchase one 923Tricolor XL cartridge or one XL yelllow, magenta, blue cartridgesge ACTION TAKEN: asked BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: ended by the customer INTERACTION ID/Session ID: 18270761 CHATTER: Victoria Laws EMAIL: victorialaws96@gmail.com ISSUE: what ink do i need for a HP DeskJet 1112 ACTION TAKEN: Asked BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: ended by customer INTERACTION ID/Session ID: 18271327 CHATTER: brian SMITH EMAIL: smithgloria10@yahoo.com ISSUE: NEED A GREAT CHEAP PRINTER ACTION TAKEN: asked BOSS questions - offered a printer EXPECTATIONS SET: place the order while on the line OUTCOME:unresponsive customer INTERACTION ID/Session ID: 18271572 CHATTER: James Hatch EMAIL: jwhatch1942@gmail.com ISSUE: I just bought a new desktop computer model M03-0000t. I tried to scan from my printer to the computer but it will not let me. ACTION TAKEN: BOSS questions - refer them to tech EXPECTATIONS SET: - OUTCOME: - INTERACTION ID/Session ID: 18271756 CHATTER: EMAIL: freeman31510@aol.com ISSUE: I need ink cartridge 95& 98 ACTION TAKEN: boss questions EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer C8766WN#140 INTERACTION ID/Session ID: 18271819 CHATTER: Paul Cormier EMAIL: massfats@netzero.net ISSUE: looking for promo code for discount on toner ACTION TAKEN: BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: ended by customer 11/08/25 INTERACTION ID/Session ID: 18291901 CHATTER: SHAIQ CHISHTY EMAIL: schishty@comcast.net ISSUE: TONER REBATE FOR BLACK FRIDAY ACTION TAKEN: BOSS questions - offered the toners EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer cf500xd INTERACTION ID/Session ID: 18298473 CHATTER: SIZEMORE LINDA EMAIL: donnysizemore@earthlink.net ISSUE: I would like help purchasing a wireless home printer not real expensive and replacement ink not expensive ACTION TAKEN: BOSS questions - offered a printer EXPECTATIONS SET: Place the order while on the line OUTCOME: Placed the order H362878075 $211.67 40Q35A#B1H INTERACTION ID/Session ID: 18302211 CHATTER: D Laudia EMAIL: chefnooch@aol.com ISSUE: Need replacement ink ACTION TAKEN: BOSS questions EXPECTATIONS SET: Place the order while on the line OUTCOME: Unresponsive customer 4K0T3LN INTERACTION ID/Session ID: 18302448 CHATTER: Gina Hollingshead EMAIL: gld1112@aol.com ISSUE: The item i'm looking for is out of stock. How to I find the restock list ACTION TAKEN: BOSS Questions - offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer AL2B7AV_1 INTERACTION ID/Session ID: 18341954 CHATTER: Peter Wade EMAIL: pcwade@yahoo.com ISSUE: I'd like to chat with a Live Agent regarding a potential PC purchase ACTION TAKEN: BOSS questions, EXPECTATIONS SET: place the order while on the line OUTCOME: customer doesn't have the funds A4ND8AV_1 INTERACTION ID/Session ID: 18345170 CHATTER: John Cooks EMAIL: jmcooks@utmb.edu ISSUE: I would like to purchase a laptop. I have returned to school to work on my Masters. I'd like a nice amount of storage and at least a 15in screen for starters. ACTION TAKEN: BOSS questions offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: Unresponsive customer C88JRUA#ABA INTERACTION ID/Session ID: 18345842 CHATTER: Richard Phelps EMAIL: w8781551@gmail.com ISSUE: wants to purchase a laptop ACTION TAKEN: BOSS questions - offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer BM6A5UA#ABA Details of the customer(call back for HP Financing): Richard Phelps w8781551@gmail.com 5203947193 INTERACTION ID/Session ID: 18371804 CHATTER: Sumanth Dasari EMAIL: sd1578@usnh.edu ISSUE: wanted to remove the items on his cart ACTION TAKEN: BOSS questions EXPECTATIONS SET: place the laptop OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18373106 CHATTER: N/A EMAIL: N/A ISSUE: $1,000.00 to $1,500.00 laptop with 12gb gdr RTX, 32gb ram, 2tb storage ACTION TAKEN: BOSS questions - offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: Ended by the customer INTERACTION ID/Session ID: 18374484 CHATTER: n/a EMAIL: fpalamides@icloud.com ISSUE: looking to price this laptopHP 17.3" Touchscreen Notebook The HP 17.3" Touchscreen Notebook is designed to keep you connected and productive with its reliable performance, fast connectivity, and ample storage. Enjoy a seamless experience with its large screen, narrow bezels, and enlarged clickpad. Features: Smooth Multitasking: Intel N-Series i3-N305 processor and 8GB RAM for efficient performance. Spacious Storage: 512GB SSD provides ample space for files and applications. Immersive Visuals: 17.3" touchscreen display with narrow bezels for an enhanced viewing experience. Enhanced Usability: Enlarged clickpad and lift-hinge design for comfortable use. Sustainable Design: EPEAT Gold registered, ENERGY STAR certified, and contains postconsumer recycled plastics. Model Number: 17CN3019NR ACTION TAKEN: BOSS questions - offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: doesn't have the funds INTERACTION ID/Session ID: 18377230 CHATTER: Christina Maravellias EMAIL: cmaravellias@gmail.com ISSUE: Yes, What does S mode mean ACTION TAKEN: BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: ended by the customer INTERACTION ID/Session ID: 18377212 CHATTER: Jeanene Nudo EMAIL: jeanenenudo6@gmail.com ISSUE: I need advice on which lap is best for personal use ACTION TAKEN: BOSS questions EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18378529 CHATTER: Monica Janak EMAIL: monicajanak@hotmail.com ISSUE: How do I apply a military discount? ACTION TAKEN: BOSS questions - will create an account for the military discount EXPECTATIONS SET: place the order while on the line OUTCOME: ended by the customer INTERACTION ID/Session ID: 18378940 CHATTER: Kelvin Houston EMAIL: coolkelvin@sbcglobal.net ISSUE: I want an all in one ,big screen, touch screen for every day use and gaming too ! ACTION TAKEN: BOSS questions - offered an all-in-one PC EXPECTATIONS SET: place the order while on the line OUTCOME: didn't place the order INTERACTION ID/Session ID: 18379355 CHATTER: N/A EMAIL: matthew.dempsey@lonestar.edu ISSUE: how to delete my account ACTION TAKEN: BOSS questions - tell the customer that I'll request for an account deletion EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18399869 CHATTER: Kevin York EMAIL: mrkevinyork@hotmail.com ISSUE: can you tell me the specifics about TP01-2155m ACTION TAKEN: answer the inquiry EXPECTATIONS SET: place another desktop OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18401404 CHATTER: Lucretia Austell EMAIL: lucretiaaustell@gmail.com ISSUE: Just need a basic lap top. only using for web searches and emails. don't need a lot of products. mouse user. prefer a 15 inch or larger screen . not traveling with it . I loathe microcsoft because I made a mistake and clicked the wrong thing amd now I have to go through outlook jist to see my Google email. ACTION TAKEN: BOSS questions - offered a laptop EXPECTATIONS SET: place the order while on the line OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18403387 CHATTER: John Lucotch EMAIL: johnlucotch@gmail.com ISSUE: Will 16 GB of RAM be enough for having multiple tabs open in Chrome or Edge or do we need 32GB of RAM ACTION TAKEN: asnwer the inquiry of the customer EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18404546 CHATTER: Shawn Vanbuskirk EMAIL: vanbu59@aol.com ISSUE: I am looking at two HP laptops and wanted to know your opinion of each before I purchase ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18406655 CHATTER: Melissa Vayo EMAIL: melissavayo@gmail.com ISSUE: I am looking for a printer for at home use that is also a scanner, but that I can also print things that are not smaller than regular paper ACTION TAKEN: BOSS questions - offered a printer EXPECTATIONS SET: place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18409833 CHATTER: Kristina Donnelly EMAIL: ecathleticsfundraising@gmail.com ISSUE: I have an laser jet printer, need to purchase toner cartridges and wondering if there is a subscription plan ACTION TAKEN: BOSS questions - refer to other dep EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18410126 CHATTER: Samia Maximous EMAIL: samiamaximous62@gmail.com ISSUE: status of my order H365814917 email says it was delivered your website says shipped when it will arrive ACTION TAKEN: referred to other department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18410148 CHATTER: Dorey Moles EMAIL: dorey0307@gmail.com ISSUE: Statement of purchases ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18410225 CHATTER: n/a EMAIL: barbie.petersen05@gmail.com ISSUE: I canceled my subscription a while ago and just got billed again. I would like to be reimbursed for my last billing and reassured that I will no longer be billed ACTION TAKEN: referred to other department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18410286 CHATTER: Smith EMAIL: goldie731@att.net ISSUE: I’m thinking of purchasing the package with the free printer and upgrades every two years I just need some information on it before I decide to do this and I need to know will the printer be mine ACTION TAKEN: BOSS questions - offered a printer EXPECTATIONS SET: place an order OUTCOME: customer didn't have the funds INTERACTION ID/Session ID: 18438116 CHATTER: Zach McKissick EMAIL: zachariahmckissick@hotmail.com ISSUE: Printer warranty support. ACTION TAKEN: Referred to another department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18438703 CHATTER: Carol Hunt EMAIL: caroljanesville@charter.net ISSUE: HP Smart Tank Printer 5101 Can I print from my computer? ACTION TAKEN: BOSS questions - offer to place the order EXPECTATIONS SET: place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18439040 CHATTER: James Hatch EMAIL: jwhatch1942@gmail.com ISSUE: I bought a desktop computer model # M03-0000t back in October. I like upload pictures from my sim card onto my computer and print them off, However, my new does not have port on for my sim card. Is there an adapter I can get that will do that? ACTION TAKEN: BOSS questions - referred to a retails EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: Janet R Rauktis EMAIL: rauktisj1@gmail.com ISSUE: I have an HP Desk Jet Printer, Pin#95975825, 2700E series ACTION TAKEN: BOSS questions - offered an ink EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18441686 CHATTER: August Levis EMAIL: auggielevis00@gmail.com ISSUE: Can’t find toner for my printer ACTION TAKEN: BOSS questions - offered the toner EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18443100 CHATTER: Mike odowd EMAIL: odowdm@me.com ISSUE: Like to purchase an ink for deskjet ACTION TAKEN: BOSS questions - offered an ink EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18443792 CHATTER: Linda Fund EMAIL: fund5@comcast.net ISSUE: I have been paying for a subscription but haven't recieved ink for quite some time ACTION TAKEN: referred to other department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18444315 CHATTER: Clentorious Edwards EMAIL: cgedwards902@gmail.com ISSUE: printer compatible with max OS sequoia 15.6.1 ACTION TAKEN: BOSS questions - offered a printer EXPECTATIONS SET: place an order OUTCOME: placed order 403X0A#B1H H365851486 INTERACTION ID/Session ID: 18445926 CHATTER: Teresa Bingham EMAIL: bingham13@msn.com ISSUE: Need to order printer ink ACTION TAKEN: ghost spiel EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18446577 CHATTER: Tozaria Green EMAIL: tozariagreen@gmail.com ISSUE: I was printing a page and it looks like my ink is running out ACTION TAKEN: BOSS questions - referred to the instant ink EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18446765 CHATTER: Robert Mauck EMAIL: rmauck21401@outlook.com ISSUE: I just placed an order for computer paper and 951 color cartridges. I did not receive a confirming email. Can you check and see if the order was received.paper and a 951 ink cartridges with three ink colors included. I have tried to look up the order as I did not receive a comfirmation. ACTION TAKEN: BOSS questions EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18446844 CHATTER: Elssie Guillermo EMAIL: elssie64@gmail.com ISSUE: Need toner for my printer ACTION TAKEN: BOSS questions - offered a toner EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18446959 CHATTER: Snehalbhai Tandel EMAIL: snehaltandel07@gmail.com ISSUE: I bought an Ink in May 2025 but didn’t open it until yesterday and as I tried to use it it is leaking. What should I do now? ACTION TAKEN: referred to tech sup EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18468330 CHATTER: valerie audino EMAIL: valerieaudino6@gmail.com ISSUE: I just ordered a new HP laptop and a printer! I forgot to order black and color ink cartridges. Can I do that now? ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: placed order H365860702 N9J90AN#140 INTERACTION ID/Session ID: 18469787 CHATTER: Joseph Gadson EMAIL: revjgadson@aol.com ISSUE: Are OCR software bundled with all in one printer purchase ACTION TAKEN: Answer the inquiry of the customer EXPECTATIONS SET: OUTCOME: ended by the customer INTERACTION ID/Session ID: 18471737 CHATTER: MARY DANIELS EMAIL: wlmrydan@yahoo.com ISSUE: I am looking for a monitor that rotates from landscape to portrait ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: unresponsive customer 9D9L6UT INTERACTION ID/Session ID: 18472408 CHATTER: MARGARET CAMARA EMAIL: pismomeg@gmail.com ISSUE: hp nEVERSTOP INK TONER COST FOR2 PACK ACTION TAKEN: answer the inquiry of the customer, offered the toner EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18474490 CHATTER: Salome Bolkvadze EMAIL: bolkvadzesissi@gmail.com ISSUE: hello, https://www.hp.com/us-en/shop/pdp/hp-deskjet-2827e-all-in-one%C2%A0printer-6w7f5a-b1h i want to get this kind of priner but um wondering if i can use colofrul ink? ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: customer place it on his own INTERACTION ID/Session ID: 18477231 CHATTER: KEHINDE Ademola-Aransiola EMAIL: oyintet@yahoo.com ISSUE: I have some unused printer ink from my older printer which I just changed. How do I return them for cash ACTION TAKEN: referred to other department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18478168 CHATTER: Sue Carpenter EMAIL: spcarpenter5468@gmail.com ISSUE: JUST PURCHASED A NEW 83a PRINTER CARTRIDGE. i SEE THAT THE MODEL IT FITS( (i HAVE THE H P Laser Jet pro MFP m127fw PRINTER. iIT JUST DIED. actually WAS NOT ENABLED ON THE COMPUTER HERE. i DON'T KNOW WHY AS IT HAS BEEN USED FOR YEARS. tHEN CAME THE OUT OF INK NOTICE, , SO PURCHASED ANOTHER CART., THEN A PAPER JAM WAS DISCOVERED. PRINTED FOR A FEW DAYS, NOW NOTHING. ACTION TAKEN: EXPECTATIONS SET: OUTCOME: ghost chat INTERACTION ID/Session ID: 18479375 CHATTER: Rosemary Tran EMAIL: rosemary13201.my@gmail.com ISSUE: I need help to verify whether there is any HP Professor 1 Three-mode mouse available ACTION TAKEN: answer the inquiry EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18526200 CHATTER: EMAIL: mcaw2000@yahoo.com ISSUE: toner for hp 2800e all-in-one printer ACTION TAKEN: BOSS questions - answer the inquiry of the customer - offered the supplies EXPECTATIONS SET: Place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18531887 CHATTER: ashley dohe EMAIL: ashleydohe@gmail.com ISSUE: what toner do i need? ACTION TAKEN: BOSS questions - offered the toner EXPECTATIONS SET: place an order OUTCOME: placed order W2110A $184.98 INTERACTION ID/Session ID: 18535589 CHATTER: Krista Waid EMAIL: kriswaid24@gmail.com ISSUE: I need to see if my order went through a little but ago or if I closed it out before it went through by accident ACTION TAKEN: BOSS questions - help place the order EXPECTATIONS SET: place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18536983 CHATTER: hallie husak EMAIL: wolf25tilly@gmail.com ISSUE: I'm trying to start my ink again.And so my printer will work ACTION TAKEN: BOSS questions - referred to different department EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18568883 CHATTER: Melanie Duvic EMAIL: duvicmelanie@gmail.com ISSUE: Can I purchase new HP ink cartridges on Amazon? ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18572556 CHATTER: Julie Coblentz EMAIL: julnaustin@verizon.net ISSUE: I just purchased a new HP laptop from Best Buy today, and I am looking for a bag to travel with it ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: placed order H364165831 $63.74 500S6AA INTERACTION ID/Session ID: 18573214 CHATTER: James Owens EMAIL: gibow41@gmail.com ISSUE: the card info keeps failing with my new expiritation date of 12/28 ACTION TAKEN: BOSS questions - continue with the checkout EXPECTATIONS SET: place an order OUTCOME: unresponsive customer CN047AN#140 $49.99 11/20/25 INTERACTION ID/Session ID: 18602720 CHATTER: doris coker EMAIL: doris_c98223@yahoo.com ISSUE: what is the difference between 936e and 936 black ink ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: ended by the customer 4S6V6LN INTERACTION ID/Session ID: 18609115 CHATTER: John Hollaway EMAIL: jhollaway@verizon.net ISSUE: Yes, do you offer rental printer packages ACTION TAKEN: referred to HP all-in-plan EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18609735 CHATTER: Richard E. Moore EMAIL: remnpat@comcast.net ISSUE: need to send me replacement envelopes for print cartridges I will be sending back. I have purchased the new in line printer deal. ACTION TAKEN: BOSS questions - refer to the website for the recycle EXPECTATIONS SET: OUTCOME: unresponsive customer 11/21/25 INTERACTION ID/Session ID: 18634575 CHATTER: steve mayer EMAIL: stevemayer3@aol.com ISSUE: need an m478f black toner ACTION TAKEN: BOSS questions - offered the toner EXPECTATIONS SET: place an order OUTCOME: ended by the customer W2020A INTERACTION ID/Session ID: 18637905 CHATTER: Paul Shipley EMAIL: pashipley@hotmail.com ISSUE: I just bought a HP laptop, and a pop-up window wanted to check my warranty status. I agreed, and it offered a warranty upgrade. I followed the link, but it took me to the main website, and I can't find the warranty upgrade offer. Where should I look? ACTION TAKEN: BOSS questions - offered the CarePack EXPECTATIONS SET: place an order OUTCOME: placed order ( 443 ) 797 - 7031 UG8R0E INTERACTION ID/Session ID: 18640515 CHATTER: Richard Martin EMAIL: custom.applications@yahoo.com ISSUE: I have a HP 8600 Pro printer and having problems with printer errors. Looking for possible replacement and would like to know if you have 'upgraded' versions of this type of printer. Would new one with new style of ink instead of cartridges along with capabilities to add second tray for envelopes as the 8600 had this option. Looking for an all in one including scan option ACTION TAKEN: BOSS questions -offered the printer EXPECTATIONS SET: place an order OUTCOME: doesn't have the funds 404M0A#B1H INTERACTION ID/Session ID: 18641042 CHATTER: Paul Garrett EMAIL: pgarrett@pshift.com ISSUE: Do you have any Deskjet printers that aren't "all-in-one"? ACTION TAKEN: BOSS questions offered the printer EXPECTATIONS SET: place an order OUTCOME: unresponsive customer 40Q35A#B1H Learn how to effectively use general sales skills document to effectively identify printer/supplies recommendations. Identify the appropriate BOSS questions to use on printer and supplies call types Will you be using this printer for business use? What top features are you looking for in a printer? How many reams of paper do you typically print each month? What type of documents will you be printing? How much did you want to spend? 11/22/25 INTERACTION ID/Session ID: 18671079 CHATTER: lisa herring EMAIL: lisaherring@rocketmortgage.com ISSUE: looking for a single monitor to use dual purpose replacing the 2 monitors currently used ACTION TAKEN: BOSS questions - offered the monitor EXPECTATIONS SET: place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18672821 CHATTER: Rudra Roy EMAIL: rudraroy1999@gmail.com ISSUE: I wanna buy a laptop, but confused with the latest one? Can you please guide me which one is your latest laptop? My budget around 850. ACTION TAKEN: BOSS questions offered a laptop EXPECTATIONS SET: place an order OUTCOME: doesn't want to place the order INTERACTION ID/Session ID: 18673384 CHATTER: Gail McAleer EMAIL: brightlight56@gmail.com ISSUE: Spoke to sales person earlier who was very helpful. Am ready to purchase a laptop now. ACTION TAKEN: EXPECTATIONS SET: OUTCOME: GHOST CHAT INTERACTION ID/Session ID: 18673432 CHATTER: Carolyn Lawrence EMAIL: carolyn_lawrence34@sbcglobal.nett ISSUE: I am 91 yeas 0lds, as a senior, my mac pc is very old and the hp printer I'm having problems printing. I have low vision and need a desktop computer & printer what is the best friday deal for me with a large screen ACTION TAKEN: BOSS questions - offered a desktop, monitor, printer EXPECTATIONS SET: place an order OUTCOME: timeline of the customer INTERACTION ID/Session ID: 18673841 CHATTER: Jarrett Stevenson EMAIL: jlstevenson8@gmail.com ISSUE: jlstevenson8@gmail.com ACTION TAKEN: I am trying to preorder the OMEN MAX 45L Gaming DT GT23-0990m PC but the order does not go through. It gets stuck on loading. EXPECTATIONS SET: place an order OUTCOME: error on placing the order $3,524.99 CK4N6AA#ABA 11/24/25 INTERACTION ID/Session ID: 18684625 CHATTER: Carl Holmberg EMAIL: barefoot5150@comcast.net ISSUE: need a setup cartridge for my 8015e all in one ACTION TAKEN: BOSS questions - referred to tech support EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: 18685660 CHATTER: Steve french EMAIL: stevefrench@cox.net ISSUE: HP office jet pro 9018 all-in-one ACTION TAKEN: BOSS questions EXPECTATIONS SET: Place an order OUTCOME: unresponsive customer INTERACTION ID/Session ID: 18685951 CHATTER: David Samet EMAIL: dsamet@mathworks.com ISSUE: I was considering buying AA3B6UA#ABA but just before I could the orice jumped up significantly. I was wondering if there was any chance of that sale price returning for Black Friday thank you. ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: customer will think of it(24hes) PayPal INTERACTION ID/Session ID: 18686434 CHATTER: Michael tavani EMAIL: michaeltavani63@yahoo.com ISSUE: So I get replacement ink since I’m on the monthly plan. ACTION TAKEN: BOSS questions - offered the ink EXPECTATIONS SET: place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18686696 CHATTER: Pamela Fowler EMAIL: pamela.fowler@gmail.com ISSUE: Hi! I was trying to purchase the HP OmniBook X 17-dd0047nr yesterday when the price was $649.99 on HP.com. I have a screenshot showing the sale price (attached). The price changed today, but I'm still within the promotional window. Can you honor the $649.99 price? I’d like to order it tonight. Thank you! ACTION TAKEN: ask the customer to send the screenshot EXPECTATIONS SET: place an order OUTCOME: placed order H365832696 B88A2UA#ABA $1,449.98 INTERACTION ID/Session ID: 18687648 CHATTER: Jill Vessar EMAIL: mjlvessar@gmail.com ISSUE: Questions on the HP USB-C Dock G5/\ ACTION TAKEN: BOSS questions - offered the dock station EXPECTATIONS SET: place an order OUTCOME: placed order 26D32AA#ABL H366008755 $148.47 11/25/25 INTERACTION ID/Session ID: 18715446 CHATTER: Bruce Black EMAIL: bdblack0924@gmail.com ISSUE: Need minimum height of HP324pe monitor including stand when adjusted to minimum position ACTION TAKEN: BOSS questions EXPECTATIONS SET: place an order OUTCOME: ended by the customer INTERACTION ID/Session ID: 18721848 CHATTER: Susana Gutierrez EMAIL: sjguti2000@yahoo.com ISSUE: need more usb ports for laptop ACTION TAKEN: BOSS questions - offered the USB ports and mouse EXPECTATIONS SET: place an order OUTCOME: not ready to buy. INTERACTION ID/Session ID: 18724299 CHATTER: Ellen Cox EMAIL: lnmcblue@gmail.com ISSUE: Does the cr1000 come in white? ACTION TAKEN: BOSS questions - configured the pc EXPECTATIONS SET: place an order OUTCOME: place order $1,055.97 9P2V3AV_1 H366023791 INTERACTION ID/Session ID: 18725351 CHATTER: Laurie Knight EMAIL: lauriekknight@gmail.com ISSUE: I have been out of black ink for over a week and nothing has been sent. I need black ink sent to me ACTION TAKEN: referred to other department EXPECTATIONS SET: OUTCOME: 11/26/25 INTERACTION ID/Session ID: 18756961 CHATTER: Rex Caraway EMAIL: rexcaraway@gmail.com ISSUE: I am looking at the Smart Tank 7602 and I have a question on if it can auto scan bouth sides of a document using the ADF printer and I have a question on if it's auto du ACTION TAKEN: BOSS questions - offered a printer that has 2 sided scanning EXPECTATIONS SET: place an order OUTCOME: ended by customer INTERACTION ID/Session ID: 18760692 CHATTER: Ronald Drawdy EMAIL: ronalddrawdy45@gmail.com ISSUE: pse for infor need to see if there is new updates for this laptop. i need a better mouse of tecknet model m003 as the wheel on top of mouse doesnt work properlyany upgrades for my laptop and if you can see if its the right one for personal use? also i need a mouse replacement for the one i received .. its a tecknet ACTION TAKEN: BOSS questions - offered a mouse EXPECTATIONS SET: place an order OUTCOME: unresponsive customer 3B4Q5UT#ABA $24.00 INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: EMAIL: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME: INTERACTION ID/Session ID: CHATTER: 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