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itzel Ruby, 26 Jul. 2022 , 07:42pm View billing & payment options
T-Mobile, 26 Jul. 2022 , 07:42pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 26 Jul. 2022 , 07:42pm Let’s work on your request. [Read]
T-Mobile, 26 Jul. 2022 , 07:42pm [Rich Content] [Read]
itzel Ruby, 26 Jul. 2022 , 07:42pm View billing & payment options
T-Mobile, 26 Jul. 2022 , 07:42pm [Rich Content] [Read]
itzel Ruby, 26 Jul. 2022 , 07:43pm View payment arrangement options
T-Mobile, 26 Jul. 2022 , 07:43pm First, I need to check your account to see what options are available. [Read]
T-Mobile, 26 Jul. 2022 , 07:43pm [Rich Content] [Read]
itzel Ruby, 26 Jul. 2022 , 07:43pm Change payment dates
T-Mobile, 26 Jul. 2022 , 07:43pm No problem. This is a job for one of our live Experts. Let me transfer you to one now to see what options are available. [Read]
T-Mobile, 26 Jul. 2022 , 07:43pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Angelica, 26 Jul. 2022 , 07:47pm Hi itzel! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.
I know how important it is for you to have your payment dates changed, Nothing to worry as you got me here, I can definitely help you check the best possible options here on my end. May I just ask what is the reason why you wanted to change your payment dates? [Read]
itzel Ruby, 26 Jul. 2022 , 07:48pm I still haven’t received my pay check there fore i cant make payment today
Angelica, 26 Jul. 2022 , 07:49pm Thank you so much for letting me know about this, Itzel. May I just clarify that you wanted to change the time and date of your current payment arrangement. Am I right? [Read]
itzel Ruby, 26 Jul. 2022 , 07:50pm Yes
itzel Ruby, 26 Jul. 2022 , 07:51pm If i could change the amount also cause i did make a 100 payment 4 days ago
itzel Ruby, 26 Jul. 2022 , 07:51pm So the balance went down
Angelica, 26 Jul. 2022 , 07:52pm Thank you so much for the clarification, Itzel. I understand how important it is for you to be keen with your bill, May I just ask if you could settle your Minimum balance amounting $44.10? [Read]
Angelica, 26 Jul. 2022 , 07:52pm Nothing to worry, Itzel we can absolutely look for the best possible options here on my end regarding with your bill. [Read]
itzel Ruby, 26 Jul. 2022 , 07:53pm After making that $100 payment i only have $4 to my name until my check gets here
Angelica, 26 Jul. 2022 , 07:55pm Thank you so much for letting me know about this, Itzel. Let me just go ahead and check some possible options for you here [Read]
itzel Ruby, 26 Jul. 2022 , 08:06pm Ok
Angelica, 26 Jul. 2022 , 08:12pm Hi there Itzel, May I just ask if when will be the best time for you to settle this? so that we can look for some other options [Read]
itzel Ruby, 26 Jul. 2022 , 08:13pm By the first
Angelica, 26 Jul. 2022 , 08:16pm Thank you so much for confirming, Itzel. I know how important it is for you to have a connected services.
No worries. We still have options to help. Is there any amount that you are able to pay to help reduce the total balance? I want to make sure you stay connected and have all options available to manage your balance. [Sent]
itzel Ruby, 26 Jul. 2022 , 08:18pm I made one if 100 a couple days ago and i can only do $4 today
Angelica, 26 Jul. 2022 , 08:23pm Thank you so much for this, Itzel. Nothing to worry as you can do the $4 today and let me know once you are done. :) [Sent]
itzel Ruby, 26 Jul. 2022 , 08:28pm Done
Angelica, 26 Jul. 2022 , 08:36pm Thank you so much for your all out patience, Itzel. I appreciate you for settling $4 on your bill.
Nothing to worry, I got you here covered and as a personal help I will document your account and I will be giving you 48 hours courtesy credit for this since everything here on your account is documented, if just incase your account get suspended you can just reach us back so that your services will be restored. How does that sound? [Sent]
itzel Ruby, 26 Jul. 2022 , 08:36pm Good, it helps soo much
Angelica, 26 Jul. 2022 , 08:40pm Just to make it clear, I will be giving you $48 courtesy extension for this, Itzel since you been with us for 1 year and counting! Thank you so much for being with us and choosing T-Mobile!
I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with? [Sent]
Angelica, 26 Jul. 2022 , 08:42pm *48 hours rather Itzel. sorry for the confusion. :) [Sent]