@CM - at command

Serviceable Status- SS 
service availed by the customer
C- CABLE SERVICES
D- HIGH SPEED DATA SERVICES
L- CALLING CARDS
S- SPECIAL CIRCUITS
T- TELEPHONE SERVICES 

House Maintenance- HM


HOUSE AMP (LINE OUTSIDE THE HOUSE)

PRE-WIRED (LINE INSIDE THE HOUSE)


click F2- automatic transfer of arrow to @cm

Customer Services - VS

AC- active
DI- for old packages disconnected

white highlight- discounts

Credit Limit Maintenance - CR

- need to undergo credit check
-TO KNOW IF CX HAS LIMIT

shadow credit limit- 80% of credit limit

Email Maintenance- EM

- SHOWS ACTIVE EMAIL
A- alternative (green
P-primary (white)

Customer Ledger- 57

Account Aging- utang, not paid from previous months
Previous, Current Bills

Customer Maintenance- CM

-PERSONAL INFOS OF CX

Customer Method of Payments- MP

- direct debit (purple -assigned, direct debit)
- (green - manual)
click Assign to activate (purple), u for inactivate (green)

Customer Comments -CC

- WHERE U CAN SEE NOTATIONS FROM PREVIOUS AGENTS

Bill Emulation - BE

- future bill

Customer Equipment Maintenance -EQ

-serial number of equipment for resetting the memorable word
- if customer wants to change the memorable word

Customer Demographic Information - DE or 16

-date of birth

Pending Payments -PP

-the amount they are about to pay 
-if only they have direct debit

Display Account Contracts - CT

-when will the contract ends, how many days left and how many months left before it expires

Payment Summary -PS



-how the payment process, and record of payment


Customer Change Enquiry - CV

-previous contracts of the customer
1= select
2= resend

Customer Work Order Display Section - WO

-work orders or changes that happened on the account
FB= Future star or future bill
CP= completed
ND= not done
CN=cancelled

Bill Day Change- CB

-change bill date, change direct debit date

Conditions:
Should be 0 balance on the account
Number of bill day changes max of 2
With active direct debit
Work With Account Equipment Charges- CG

- WHEN U CANCEL AN ACCOUNT, EQUIPMENT SHOULD BE RETURNED
-If the customer fails to return the equipment they will be charged