3/13/2024 · Offline Notepad

LILY HO

Lily Ho, 13 Mar. 2024 , 11:49pm Yes

T-Mobile, 13 Mar. 2024 , 11:49pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 13 Mar. 2024 , 11:49pm Let’s work on your request. [Read]

T-Mobile, 13 Mar. 2024 , 11:49pm Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 13 Mar. 2024 , 11:50pm Hi Lily, This is Eunice from T-Mobile, how may I help you? [Read]

Lily Ho, 13 Mar. 2024 , 11:51pm Hello Eunice! I got disconnected earlier. Could you check my account to see if the 15gb international plan is activated on my account starting 3-14-24?

Nikkaeunice, 13 Mar. 2024 , 11:52pm Sure I'll gladly check it out for you, please wait for a few moment! [Read]

Lily Ho, 13 Mar. 2024 , 11:52pm Thanks

Nikkaeunice, 13 Mar. 2024 , 11:56pm You are most welcome Lily! great news I have already seen that your 15GB Int Pass up to 30days, will be available for use 03/14/2024 12:00:00 PT. [Read]

Nikkaeunice, 13 Mar. 2024 , 11:56pm Do you have any further questions regarding this ? [Read]

Lily Ho, 13 Mar. 2024 , 11:56pm Thank you! How can I track my usage?

Nikkaeunice, 13 Mar. 2024 , 11:59pm You can view it using this steps on your T-mobile app:

Log in to the T-Mobile app .
On the Home tab, tap Your usage or Get the details.
Select the arrow next to Data, International Data, Messages, Calls, and Mobile Hotspots to view usage for each line category.
You can also:
-Tap different monthly usage bars to view that month’s usage cycle. The last 3 cycles and the current usage cycle will be selectable.
-The Current cycle shows the cycle date range of the current usage cycle and days left in the cycle. [Read]

Nikkaeunice, 13 Mar. 2024 , 11:59pm While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Lily Ho, 13 Mar. 2024 , 11:59pm With my plan having 5gb high speed overseas included, with the pass activated, does that mean I have 20gb total?

Nikkaeunice, 14 Mar. 2024 , 12:01am Yes, that is correct it will be total of 20gb! [Read]

Lily Ho, 14 Mar. 2024 , 12:02am Fantastic; thank you

Lily Ho, 14 Mar. 2024 , 12:02am I appreciate your time!

Nikkaeunice, 14 Mar. 2024 , 12:02am You are most welcome! I hope you have fun going overseas Lily! [Read]

Lily Ho, 14 Mar. 2024 , 12:02am The only settting I need to change is turning on data roaming right?

Lily Ho, 14 Mar. 2024 , 12:02am Thanks!!

Nikkaeunice, 14 Mar. 2024 , 12:03am Yes! if that didn't work you can dial #766# on your keypad to activate it when you are overseas. [Read]

Lily Ho, 14 Mar. 2024 , 12:04am Thank you!

Nikkaeunice, 14 Mar. 2024 , 12:07am You are most welcome! rest assured that you will have your data activated on your travels, have a safe trip and have fun Lily~! [Read]

Nikkaeunice, 14 Mar. 2024 , 12:07am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Lily Ho, 14 Mar. 2024 , 12:08am Thank you! It’s been great thanks for the help

Nikkaeunice, 14 Mar. 2024 , 12:09am You are welcome! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. [Read]

Nikkaeunice, 14 Mar. 2024 , 12:09am Did we take care of your reasons for reaching out today completely? [Read]

Lily Ho, 14 Mar. 2024 , 12:09am Yes

Nikkaeunice, 14 Mar. 2024 , 12:11am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. I hope you have a blast on your trip, take care! We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]

WILMER GALLO

iOS Messages User cc4de, 13 Mar. 2024 , 11:29pm Hi, my one day pass in wifi expired in one hour and i didnt use it that much, im confused

T-Mobile, 13 Mar. 2024 , 11:29pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 13 Mar. 2024 , 11:29pm Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 13 Mar. 2024 , 11:29pm Let’s work on your request. [Received]

T-Mobile, 13 Mar. 2024 , 11:29pm Verifying your login status: [Received]

T-Mobile, 13 Mar. 2024 , 11:29pm [Rich Content] [Received]

T-Mobile, 13 Mar. 2024 , 11:29pm Te transferimos a uno de nuestros Representantes de Servicio al Cliente en tiempo real que te atenderá lo antes posible. T-Mobile puede almacenar este mensaje. Más información en t-mo.co/Privacy. [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:30pm English please

Nikkaeunice, 13 Mar. 2024 , 11:30pm Hi Wilmer, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:31pm Hi Eunice! Thank you

Nikkaeunice, 13 Mar. 2024 , 11:32pm I am now going to be checking your account in order to determine your concern, will that be alright? [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:32pm Yes

Nikkaeunice, 13 Mar. 2024 , 11:35pm Please bear with me while I check on it, May I please confirm that you have purchased a T-Mobile International 1 Day Pass with up to 512 MB ? [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:37pm Yes

iOS Messages User cc4de, 13 Mar. 2024 , 11:38pm But i always get it when traveling and or usually lasts the whole day

iOS Messages User cc4de, 13 Mar. 2024 , 11:38pm It only lasted 1 hour

iOS Messages User cc4de, 13 Mar. 2024 , 11:38pm And my
Phone was charging

Nikkaeunice, 13 Mar. 2024 , 11:40pm I understand your concern I am doing my best to resolve this properly for you and give you the right answer, may I kindly ask what are the activities you have done within 1 hour of usage? [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:41pm I got an uber

Nikkaeunice, 13 Mar. 2024 , 11:42pm Alright, can I also please ask if you were you keeping your data on after getting on an uber? [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:43pm No

iOS Messages User cc4de, 13 Mar. 2024 , 11:43pm I put my phone to charge

Nikkaeunice, 13 Mar. 2024 , 11:45pm Got you on that! thank you so much for giving me these information, I'm still checking my resources to check on your concern. [Received]

iOS Messages User cc4de, 13 Mar. 2024 , 11:50pm Ok

Nikkaeunice, 14 Mar. 2024 , 12:00am Thank you for your patience Wilmer upon checking your account you have already use 403.00MB of your MB usually when you are travelling the usage of data is sped up, but the good thing here is you already have a new data pass which is the 5GB Int pass for 10 days that will be activated 3/13/2024. [Received]

iOS Messages User cc4de, 14 Mar. 2024 , 12:06am Can you refund me for todays pass?

iOS Messages User cc4de, 14 Mar. 2024 , 12:06am I purchased the 10 days one instead

Nikkaeunice, 14 Mar. 2024 , 12:10am I see and I want to tend to your needs and help you have a great trip while on overseas, let me see if I can something here on my end to give you your refund. [Received]

Nikkaeunice, 14 Mar. 2024 , 12:10am Will it be alright if you give me a few minutes in making a request for you on this refund? [Received]

iOS Messages User cc4de, 14 Mar. 2024 , 12:13am Yes

Nikkaeunice, 14 Mar. 2024 , 12:16am Great news Wilmer! I have finally got their approval and said that I could give you a refund for the $5.00 data pass, although to set proper expectation they allowed it for a one time courtesy only and all the charges are valid so moving forward we can only do this for one time. Will that works for you? [Received]

iOS Messages User cc4de, 14 Mar. 2024 , 12:16am Thank you yes

Nikkaeunice, 14 Mar. 2024 , 12:17am Great! I'll do it for you now~ please stay connected while I work on your account. [Received]

Nikkaeunice, 14 Mar. 2024 , 12:17am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Received]

Nikkaeunice, 14 Mar. 2024 , 12:22am HI Wilmer! I have successfully made a credit on your account, can you please check if you are able to see it ? [Received]

Nikkaeunice, 14 Mar. 2024 , 12:47am Hi Wilmer I have tried contacting you but it seems that you are already occupied, no worries I just want to confirm for you that your $5.00 has already been applied on the account. You can also check on your data usage through My T-Mobile:

Log in to My T-Mobile .
Select Usage on the top navigation to see Usage Overview.
Select the arrow to view the desired categories usage by line:.
-Data
-International Data
-Messages
-Calls
-Data Pass
Select the line you want to view detailed line usage for Data, Messages, and Calls.
-Tap different monthly usage bars to view that month’s usage cycle. The last 3 cycles and the current usage cycle will be selectable.
Select a column detail title to sort the usage list by that detail.

That will be all from me, We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Received]

AMANDA ROHDERT

Amanda Rohdert, 14 Mar. 2024 , 12:52am Hello! I just got an email about a new device and being eligible for device protection. I want to make sure nothing was ordered on my account.

T-Mobile, 14 Mar. 2024 , 12:52am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 12:52am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 12:52am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 14 Mar. 2024 , 12:53am Hi Amanda, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 14 Mar. 2024 , 12:53am I understand that you want to be reassured about this concern, let me check on that for you~! [Read]

Amanda Rohdert, 14 Mar. 2024 , 12:53am Thanks!

Nikkaeunice, 14 Mar. 2024 , 12:55am Thank you for waiting Amanda! I have checked your account and orders and I can see here that there were no orders made in your account. [Read]

Amanda Rohdert, 14 Mar. 2024 , 12:57am 👍🏻

[Privately] Maryrose, 14 Mar. 2024 , 12:57am

move forward question please [Sent]

Amanda Rohdert, 14 Mar. 2024 , 12:57am Thanks!

Nikkaeunice, 14 Mar. 2024 , 12:57am Rest assured that there will be no orders knocking on your doorsteps from T-mobile, the email that you have receive is just a suggestion from T-mobile stating your eligibility for the device protection. [Read]

Nikkaeunice, 14 Mar. 2024 , 12:57am You are most welcome! While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Amanda Rohdert, 14 Mar. 2024 , 12:58am That’s it! Thanks for your help!

Nikkaeunice, 14 Mar. 2024 , 12:59am Anything for you Amanda! Here in T-Mobile we're glad to assist you regarding your order concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! Bye bye~ [Read]

Amanda Rohdert, 14 Mar. 2024 , 12:59am Actually… If you were still here, I do have one question

Nikkaeunice, 14 Mar. 2024 , 12:59am Sure I would love to help you out! [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:00am My mom keeps having issues with her calls going to voicemail. We have done all of the normal troubleshooting with making sure she doesn’t have do not disturb on or a blocked call setting on her phone.

I just helped someone that has AT&T turn off a scam protector from their account. And it solved the problem. Is there something like that for T-Mobile as well?

Amanda Rohdert, 14 Mar. 2024 , 01:00am Her line is the 3214 number

Nikkaeunice, 14 Mar. 2024 , 01:01am Got you on this! Let me check on the line that you have provided so I can also help your mom with her calls. Please wait a moment. [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:02am Thanks

Nikkaeunice, 14 Mar. 2024 , 01:04am You are welcome! Upon checking here in your account, T-mobile have a scam blocking but as per checking the lines there is currently no active blocking on the line. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:05am May I kindly ask when has this issue started? [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:05am Maybe like three months ago

Amanda Rohdert, 14 Mar. 2024 , 01:06am She also just converted to an eSIM so we know it’s not that

Nikkaeunice, 14 Mar. 2024 , 01:07am Is the voicemail still there even after the eSIM convertion? [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:07am Are you asking if it still goes to voicemail or if she has a voicemail

Nikkaeunice, 14 Mar. 2024 , 01:10am If it is still going to voicemail, sorry about that [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:10am Yeah it’s still going to voicemail.

Amanda Rohdert, 14 Mar. 2024 , 01:11am We’re testing something out.

Nikkaeunice, 14 Mar. 2024 , 01:14am Thank you so much for that Information, I am currently looking for possible options here so I can further help you out while you are also testing something on your end. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:14am May I kindly ask if you have any downloaded apps that make calls or manage voicemail? [Sent]

[Privately] Richelle, 14 Mar. 2024 , 01:18am ask the cx if the line ending in 3214 is connected to WIFI
turn off wifi and test [Sent]

Nikkaeunice, 14 Mar. 2024 , 01:25am Hello Amanda I would love to help you out regarding to your call concern, may I also suggest that we turn off the Wi-Fi and test if you can call, you can try calling our customer care line 1-800-937-8997 and see if it will still be routed to voicemail, can you please let me know if it works out? [Read]

Amanda Rohdert, 14 Mar. 2024 , 01:25am I think I actually figured it out! I will reach back out if this didn’t work

Nikkaeunice, 14 Mar. 2024 , 01:27am Oh that's great! you're really amazing for figuring out thing among yourselves. I hope it works out for you and you can definitely reach back if it did not, so I can also provide you with help if possible. Please let me know if it works? [Read]

AYANNA FARMER

AYANNA FARMER, 14 Mar. 2024 , 01:29am Hello

T-Mobile, 14 Mar. 2024 , 01:29am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 01:29am In a few words, what would you like to do today? [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:30am Payment arrangement

T-Mobile, 14 Mar. 2024 , 01:30am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 01:30am [Rich Content] [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:31am No

T-Mobile, 14 Mar. 2024 , 01:31am [Rich Content] [Read]

T-Mobile, 14 Mar. 2024 , 01:31am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:32am Hi Ayanna, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:32am Hey Eunice how are you?

Nikkaeunice, 14 Mar. 2024 , 01:33am I am doing good today~! Thank you so much for asking, How about you? [Read]

Nikkaeunice, 14 Mar. 2024 , 01:34am About your concern I can see her that you have said Payment Arrangement, Just to confirm you would like to set up a payment arrangement is that correct? [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:36am Yes but I will still like to make a payment of $150 today just can’t make the full amount

Nikkaeunice, 14 Mar. 2024 , 01:39am That would be amazing that you can pay today, we appreciate customers like you here in T-mobile that keeps up with their bill. [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:40am Yes thank you I’m trying to catch back up

Nikkaeunice, 14 Mar. 2024 , 01:41am Yes! we appreciate you so much for that. I have checked the account and can absolutely see here that you can still set up a new payment arrangement on the account. We just need to wait for the current payment arrangement to be removed automatically by the system, which may happen anytime upon missing the arrangement date. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:41am For now you can make a payment of $150 to lessen your bill and let your active payment arrangement fall off and set up a new one once it does. Will this works for you? [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:44am Yes the payment has been made thank you

Nikkaeunice, 14 Mar. 2024 , 01:46am Thank you so much for paying Ayanna, as per setting up your new payment arrangement you can do it on your end once your current one falls off, would you like to have the self service for this so you can save the $10 support fee in making a new one? [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:47am Yes I will

Nikkaeunice, 14 Mar. 2024 , 01:47am Great! thank you so much for your swift responses Ayanna, To set up a payment arrangement via the T-Mobile app, follow these steps:

Log into your T-Mobile App: If you don't have the app, you can download it from the App Store or Google Play.1
Navigate to the Billing section: Here, you'll find options related to your bill and payments.
Look for the option to set up a payment arrangement: This option allows you to schedule your payments at a later date if you are past due. [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:48am Got it thank you so much

Nikkaeunice, 14 Mar. 2024 , 01:48am Anything for you Ayanna! I want to make sure you got the best service here in T-mobile, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

AYANNA FARMER, 14 Mar. 2024 , 01:49am No other concerns for today you’ll been a great help

Nikkaeunice, 14 Mar. 2024 , 01:50am I am glad to hear that! knowing that puts a smile on my face thank you! I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

KRISTA GAUNTT

Krista Gauntt, 14 Mar. 2024 , 12:21am I have no use for the other two lines you see and I am unsure the best move I can make ... I really am upset that the person I tried to give the other phone line to had pulled back the payment he said it didn't work so he refused to pay for the phone bill when the Sim card didn't work

T-Mobile, 14 Mar. 2024 , 12:21am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 12:21am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 12:21am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Krista Gauntt, 14 Mar. 2024 , 12:23am Ty is there a phone number I can call to speak with someone so I don't have to continue typing this out.

Nikkaeunice, 14 Mar. 2024 , 12:25am Hi there Krista! this is Eunice from T-mobile I am here to help, as per your request for the number you can contact our customer care through 1-800-937-8997. Do you have any further request so I can help you with it ? [Read]

Krista Gauntt, 14 Mar. 2024 , 12:28am Well see I am just trying to see if there is anything you can possibly do to help me out I have been very sick and wasn't able to handle all the problems going on with my bills I had a friend helping me out and things got out of hand for them. So now I am stuck playing catch up.

Nikkaeunice, 14 Mar. 2024 , 12:30am I appreciate you telling me about your concern Krista, it must have been so hard for you getting sick and being the person to pay all your bills, no worries let me help you out on this one so you can rest and get back to shape again. [Read]

Krista Gauntt, 14 Mar. 2024 , 12:30am My problem is that I have been dealing with extra lines that I had been trying to cancel for awhile but the person I had spoken to at the time said I wouldn't be able to get a phone added to the acct if I canceled the suspended phone line

Nikkaeunice, 14 Mar. 2024 , 12:34am I see thank you so much for giving me these information, may I kindly ask would you prefer if we restore your lines that are currently suspended instead of cancelling them and adding a new line and device? [Read]

Krista Gauntt, 14 Mar. 2024 , 12:35am So Instead of canceling the phone line I kept it and we've got a new phone added to it making four lines which we only need two of but I was told that we got lucky

Krista Gauntt, 14 Mar. 2024 , 12:35am And had gotten blessed with a great promotion so it wasn't very much difference in price is that right?

Krista Gauntt, 14 Mar. 2024 , 12:38am I am not sure what the best way to go about it is but I need my phone lines back desperately I have many Dr's appointments and my daughter and her school that I am constantly in touch with and NEED TO KEEP IT THAT WAY I hope u understand

Nikkaeunice, 14 Mar. 2024 , 12:38am I appreciate your for telling about these concerns and as per checking here I can confirm that you got an active promotion for your phones, If you want we can restore your services so that you can use the lines on your account again. [Read]

Krista Gauntt, 14 Mar. 2024 , 12:39am That would be wonderful

Krista Gauntt, 14 Mar. 2024 , 12:39am Thank you so very much!!

Krista Gauntt, 14 Mar. 2024 , 12:40am You are a true blessing!

Nikkaeunice, 14 Mar. 2024 , 12:42am Aww you are so sweet~! I would just like to do my best in order for you to get the best services here in T-mobile. What I humbly suggest for you is that we set up a payment arrangement so that we can restore your account again, there will be a restoration fee on your lines but rest assured that it will be added on your next billing cycle. Will this work for you? [Read]

[Privately] Richelle, 14 Mar. 2024 , 12:46am set PA first to proceed with checking the cancellation [Sent]

Nikkaeunice, 14 Mar. 2024 , 12:48am I can provide you with a self service steps so you can do it on your end via app so you can also save the $10 support fee. Please tell me how do you wish to proceed, I will gladly assist you to ensure that your service will be restored. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:09am Hi Krista! I am still here and would love to help you get back your account service again, here is the payment arrangement step so you can set it up using your T-mobile app. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:09am To set up a payment arrangement via the T-Mobile app, follow these steps:

Log into your T-Mobile App: If you don't have the app, you can download it from the App Store or Google Play.1
Navigate to the Billing section: Here, you'll find options related to your bill and payments.
Look for the option to set up a payment arrangement: This option allows you to schedule your payments at a later date if you are past due. [Read]

Krista Gauntt, 14 Mar. 2024 , 01:18am Yes that's fine dear I was just wondering if we could at all reduce the total amount. Owed to

Nikkaeunice, 14 Mar. 2024 , 01:22am I would love to help out, currently you have the best promotion and discounts on your account. The best thing that I can do for you is to give you an extension, also you can set up Auto pay on your account after you complete your payment arrangement so that you can get more discount, will you consider this option? [Read]

Krista Gauntt, 14 Mar. 2024 , 01:39am Well, I just made a payment of $123 yesterday and I can't pay another 300 just to have to pay another 250 the very next day it's just to much especially in fees the personI tried to give a phone line to couldn't get the Sim card to work with the phone they bought so they pulled the payment back.

Nikkaeunice, 14 Mar. 2024 , 01:44am Thank you so much for keeping up with your bill, the good thing here is once you set up a payment arrangement you can set it up for two installment for the $275.50 on your account and have it arrange on the date that you like. You won't have to pay anything today and would only need to set up a new payment arrangement. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:05am Hi Krista, I am still here I hope you let me help you out with your concern, would you consider the options that I have given you? [Sent]

TIERRA HESTER

Tierra Hester, 14 Mar. 2024 , 01:56am Hello

T-Mobile, 14 Mar. 2024 , 01:56am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 01:56am In a few words, what would you like to do today? [Read]

Tierra Hester, 14 Mar. 2024 , 01:56am Information about my device replacement

T-Mobile, 14 Mar. 2024 , 01:56am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 01:56am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:57am Hi Tierra, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 14 Mar. 2024 , 01:57am may I kindly ask if you have made a request for the device replacement already? [Read]

Nikkaeunice, 14 Mar. 2024 , 02:01am Tierra, can I confirm if this is for the iPhone 15 Pro, Tech21 Evo Clear Case with MagSafe for Apple iPhone 15 Pro and GoTo™ Tempered Glass Screen Protector for Apple iPhone 15 Pro ? [Read]

Tierra Hester, 14 Mar. 2024 , 02:10am Yes I have made the claim

Tierra Hester, 14 Mar. 2024 , 02:12am [Image]

Nikkaeunice, 14 Mar. 2024 , 02:14am Great! thank you so much for confirming it for me~ let me check on your account to further address this concern. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:17am Thank you so much for your patience and providing me with the screenshot, upon checking here I can see here that your order is on the way and will be delivered to you by March 13 (7:00 p.m.). You can also track it using this link:

https://www.ups.com/track?track=yes&trackNums=1Z3V891R3574104254&loc=en_US&requester=ST/trackdetails [Read]

Nikkaeunice, 14 Mar. 2024 , 02:18am While I got you here, may I know if there is anything else I can help you with aside from this?

I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Tierra Hester, 14 Mar. 2024 , 02:18am That’s not the order

Tierra Hester, 14 Mar. 2024 , 02:19am There has been no update for my replacement device not the new phone

Nikkaeunice, 14 Mar. 2024 , 02:19am Thank you for clarifying this for me. [Read]

Tierra Hester, 14 Mar. 2024 , 02:20am I’ve provided you with the claim number above please use it

Nikkaeunice, 14 Mar. 2024 , 02:24am I understand and what you have provided me is a big help for us, upon checking here you have made the claim last March 9, 2024. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:24am Just to set proper expectation the claim usually take at least 7 days to process the request. Currently we have no options to check on the claim directly, we can only see that it is on progress. No worries You can definitely check the update from time to time using your claim number 68142349 and check it on www.myTMOclaim.com [Read]

Tierra Hester, 14 Mar. 2024 , 02:25am Ok thank you soo much for your help . I’ll check back in a couple days .

Nikkaeunice, 14 Mar. 2024 , 02:26am I got you on this Tierra, I'll also put a note on your account to make sure that your claim is being processed. To extend my help I can call you back after the 7 business days time period so that we can assure that the claim has been approved, Sounds like a plan? [Read]

Tierra Hester, 14 Mar. 2024 , 02:28am Yes that’s a plan looking forward to it

Nikkaeunice, 14 Mar. 2024 , 02:29am Great! I will be contacting you soon! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Nikkaeunice, 14 Mar. 2024 , 02:58am It seems that you are already occupied, no worries! Here in T-Mobile we're glad to assist you regarding your device replacement claim, I will be contacting you back after the planned time. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]

ASHLEY ALEMANY

ASHLEY ALEMANY, 14 Mar. 2024 , 02:32am Hello

T-Mobile, 14 Mar. 2024 , 02:32am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 02:32am In a few words, what would you like to do today? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:32am Talk to a representative

T-Mobile, 14 Mar. 2024 , 02:32am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 02:33am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:33am Hello

Nikkaeunice, 14 Mar. 2024 , 02:33am Hi Ashley, This is Eunice from T-Mobile, how may I help you? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:34am Is it posible you can remove the restore charge for my last bill? I want to make a payment to restore my service

ASHLEY ALEMANY, 14 Mar. 2024 , 02:34am If that’s possible

Nikkaeunice, 14 Mar. 2024 , 02:37am Thank you so much for bringing this concern to us , we appreciate you for trying to keep up with your bills despite the circumstances. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:38am As much as I would love to help you out there is a restoration fee to bring back the service on your account, but the good thing here is that once you set up a payment arrangement then you will be able to restore your account and have the restoration fee for your next billing cycle. Will this work for you? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:39am Why is not possible?

Nikkaeunice, 14 Mar. 2024 , 02:42am I really love to help you out and remove the restoration fee on your bill to have it restored. Let me see If I can do something about it on my end. Can I kindly ask what are the challenges you have faced upon keeping up with your bill? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:44am I forgot to pay the bill and got charged and Im not working rn but I always try to make payments

Nikkaeunice, 14 Mar. 2024 , 02:45am I absolutely understand and I appreciate you for talking to me about this and for trying to keep up with your bills. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:46am What I can do now for you is to give credit for the restoration fee of $20.00, although just to set proper expectation we can only do a one time credit for you since we value you here in T-mobile as a loyal customer of 5 years. Will that works for you? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:47am Yes that will work perfect

ASHLEY ALEMANY, 14 Mar. 2024 , 02:47am Ty for working w me I appreciate your work

Nikkaeunice, 14 Mar. 2024 , 02:49am Anything for you Ashley! Helping you is my number one priority, as I know that you are also struggling and I would love to help you to ease out your struggles. [Read]

Nikkaeunice, 14 Mar. 2024 , 02:49am I will now apply the credit, please stay connected, Thank you! [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:50am Ty, ok I will wait then

Nikkaeunice, 14 Mar. 2024 , 02:53am Thank you for patiently waiting I have successfully applied the credit of $20.00 on your account, you can refresh your T-mobile app in order to see the changes. can you please let me know if you can see it ? [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:53am Yes I see it, I will be making the payment

ASHLEY ALEMANY, 14 Mar. 2024 , 02:54am Thanks for your help seriously!!

Nikkaeunice, 14 Mar. 2024 , 02:55am That's great! Thank you so much for making the payment, here in T-mobile we are glad to help you out, knowing that I did help you out puts a smile on my face. Thank you Ashley! [Read]

ASHLEY ALEMANY, 14 Mar. 2024 , 02:55am Ty :)

Nikkaeunice, 14 Mar. 2024 , 02:55am You are most welcome. While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Sent]

YAMELY CABA RUTH M SOTO PEGUERO

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:02am Hello

T-Mobile, 14 Mar. 2024 , 03:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 03:02am In a few words, what would you like to do today? [Read]

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:02am Switch company

T-Mobile, 14 Mar. 2024 , 03:02am Let’s work on your request. [Read]

T-Mobile, 14 Mar. 2024 , 03:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 14 Mar. 2024 , 03:04am Hi Yamely, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask for the reason for this request? [Read]

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:05am Because I changed jobs and i have to service to the different locations i go to

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:05am No service

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:06am I would like to know when will be the best time to switch tho cause i already pay phone bill this month dont want to pay double

Nikkaeunice, 14 Mar. 2024 , 03:07am Thank you so much for giving me these information, your reasons are valid and we appreciate your decision here in T-mobile, while I am checking on your request may I please know if you are looking to use the phone numbers you have to the other company? [Read]

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:08am Yes

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:08am Im planning to use both

Nikkaeunice, 14 Mar. 2024 , 03:09am Got you on that! May I kindly ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line. [Read]

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:10am Well im planning on transferring the phone numbers

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:10am So i dont know of anyone

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:10am Im wont do it right away i think I’ll wait till the end of the month cicle

Nikkaeunice, 14 Mar. 2024 , 03:12am I understand and I respect your decision. I wish you luck on your new job as per your request I will be glad to assist you with your questions. [Read]

Nikkaeunice, 14 Mar. 2024 , 03:13am Regarding your question you can port out your numbers on the end of your billing cycle so that there will be no extra charge, you can use these steps in order to port out your number. [Read]

Nikkaeunice, 14 Mar. 2024 , 03:13am Select Account or More. > Select Profile Settings. > Select Line Settings. > Select Request a transfer PIN.> verify your identity > Select a phone number to receive a text OTP > Select Continue > Enter 6-digit OTP > Select Continue>
Select Get a transfer PIN

Just a quick heads up, the Temporary Transfer pin is valid for 7 days. After 7 days, you will need to generate a new one. Also, it is valid for the whole account. Am I able to answer your questions? [Read]

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:14am Yes thanks a mot

Yamely Caba Ruth M Soto Peguero, 14 Mar. 2024 , 03:14am A lot I really appreciate it

Nikkaeunice, 14 Mar. 2024 , 03:15am You are most welcome Yamely! You can definitely do this on your T-mobile app, I wish for your success and I would just like to ask before you go, Did we take care of your reasons for reaching out today completely? [Sent]

Nikkaeunice, 14 Mar. 2024 , 03:24am It seems that you are already occupied, no worries! Here in T-Mobile we're glad to assist you regarding your port out inquiry, I will be contacting you back after the planned time. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]

SUZANNE HERNANDEZ

Suzanne Hernandez, 14 Mar. 2024 , 03:19am Yes it does

T-Mobile, 14 Mar. 2024 , 03:19am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Mar. 2024 , 03:19am Let’s work on your request. [Read]

Suzanne Hernandez, 14 Mar. 2024 , 03:19am Thank you for your time

T-Mobile, 14 Mar. 2024 , 03:19am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 14 Mar. 2024 , 03:22am Hi Suzanne, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It seems like one of the representative has already resolved your concern. Just to make sure, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Nikkaeunice, 14 Mar. 2024 , 03:27am It seems that you are already occupied, no worries! Here in T-Mobile we're glad to assist you regarding your concern, We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]

Suzanne Hernandez, 14 Mar. 2024 , 03:27am Thank you

Nikkaeunice, 14 Mar. 2024 , 03:28am You are most welcome! good bye for now Suzanne~! [Sent]