I am aware on how inconvenient the incident for you. Normally we are not able to refund in such cases, but I am adding a full refund amounting to $AMOUNT as a one-time courtesy. 

The amount will reflect in your account in 3 to 5 business days. It may also depend on your bank policy. Remember that we may not be able to offer a refund next time. Please don't cancel the order on your own next time even if the Uber Bot, the merchant, or the delivery person asked you to. If you encounter a problem with the order, please contact us soon.