Ziply Fiber Telephone Port Verification

• Telephone port verification (TPV) is an important process that allows customers to switch service providers without losing their phone number. Say for example, the customer wish to change their network from Ziply Fiber to Verizon, but they want to retain the phone service. In that case, they can still use the same phone number despite of having different network.

• 6763 {InterLata} 0000 {IntraLATA}
  5 2 6 7 8 9 4 3 10 11 1

Yes YES Yes Yes

1. Internal offline
2. Phone/Device
3. intraLATA\ interLATA\ rates\ significance of PIC or PLOC freeze\ and \explain the questions that the TPV's interactive voice response (IVR) system will be asking.
4. they must call the TPV's toll free 888 number
5. Avaya
6. the customer's name, telephone number(s), intent to select Ziply Fiber for intraLATA and/or interLATA, and selection of PIC or PLOC freeze on an account.

• TPV must be verified in the same language as soliciting carriers’ representatives. *Entire TPV transactions must be recorded. *Recorded messages must be retained for a minimum of 2 years.

PIC FREEZE

• A Preferred Interexchange Carrier (PIC) freeze is a freeze of long distance carrier.
• Only the customer can request or lift a PIC and/or PLOC freeze.
• Customer
• Customers with multiple BTNs will have to complete the IVR for each line they wish to transfer.

POC FREEZE

• A Preferred Carrier Freeze (PLOC) is a freeze of the transfer of a number. A PLOC freeze means the customer has selected a specific local exchange carrier (LEC) and the carrier may not be changed without customer's authorization.

• Only the customer can request or lift a PIC and/or PLOC freeze.

• Customer

• Customers with multiple BTNs will have to complete the IVR for each line they wish to transfer.

• PIC

• PLOC

• PIC

• PLOC

• T

• T

• T

• F

Scenario.

• The agent should advise Kara, in order to proceed with the TPV, she is requiring to use her associated phone number

• I will probe the customer if by any chance he was able to give other person authorization with their account possible changes.

• I should explain each step of the TPV process clearly and answer any questions the customer may have before providing them the 888 number.