Greetings

• Customer just says hi, no issue stated.
  Hi ! This is Erica from T-Mobile Messaging, how may I help you?

• Customer with a Problem
  Hi ! This is Erica from T-Mobile Messaging, I’m here to help. Let’s partner together to get this resolved. I understand that you are contacting regarding XX, let's work on this together. (move forward QUESTION)

• Customer with a basic Inquiry?
  Hi ! This is Erica from T-Mobile Messaging, I’m happy to help take care of XXXX for you. Rest assured we're here to help! [move forward question.]

• Closing Customer Issue resolved

• I hope I’ve expressed my sincere commitment to helping you with this matter. Your concerns are important to us, and I’m dedicated to assisting you in every way possible. Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day!

• If we’re all set, I’ll be sending you back to your day now. Thank you so much for your time in contacting us. It's my pleasure to provide the best assistance for you. Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day!

• For Unauth

Hi there! This is Erica from T-Mobile Messaging. For a good start, may I know your name so i could address you properly here in chat?

RECAP

Thank you so much for letting me assist you today! So happy we we're able to help you with ____.

BUY TIME

-Thanks for holding! I’m just taking a moment to check on this for you, and I want to make sure I get it right. I really appreciate your patience— I’ll be right back with you shortly! -Kindly give me a moment to check on your request, please. "Thanks for your patience, I'm just taking a moment to look into that for you." "I appreciate your understanding while I gather the necessary information." "Please hold on for just a moment as I check on this for you." "I'm reviewing your request now; it won’t take long." "Let me take a quick look at that—thank you for your patience!" "I’m checking the details right now; I’ll be right back with you." "Just a moment while I pull up the information you need." "I’m working on your request—thank you for bearing with me." "Let me verify that for you; it’ll just take a moment." "I’m almost there—thank you for waiting!"

ADJACENT

• Alright! Do you perhaps have any other concern that I can help you with?
• I want to make sure that everything is covered before you leave the chat, is there anything else on the account that might need my assistance such as the bill, service and plan?
• Please let me know if we missed anything just to make sure that we got everything covered. Do you perhaps have any questions or clarifications regarding this one?
• Before we conclude our conversation, can you please confirm to me if I am able to address your concerns today? And is there anything else aside from this that I could help you with? Just let me know!
• Do you have anything else for me?
• I appreciate you asking, ____. I'm here to answer your questions. Please tell me about it.

TEMP CHECK

You're most welcome! I appreciate the time that you've spent with me and I'm glad I was able to help you with the promotion details and to change the rate plan for your watch and have it cost a little less.

I would also like to take the opportunity to ask, since you've been with T-Mobile for almost 3 years, how was your overall experience?

BUMP

Hi there, ____! It seems that you are engaged to something important right now, but no worries because we'll keep the chat open if you have further questions to ask!
Hi ____! I would like you to know that if you need some assistance we are still here, I'll let the this chat open so you can notify me anytime. We believe that you are doing something important right now, I'll let the chat open so then if you need some assistance we are here to help.

may send sso if related to the concern assurance reiterate reso?

Just wanted to make sure, are we still connected?

Looks like there might be a better time for us to work together to resolve your concerns. Great news, our team is here to provide you with world class service whenever, wherever, however you want it. Thank you for reaching us today. Have a good one!