RESPONSES:

SUPP CALL : I'm sorry to hear about your experience with us. I can look if there's an available supervisor, but if you'd let me, I would be glad to assist you.

HOV EDUC: Please ensure to meet the requirements needed for free travel, 1st there must have 3 or more people in the vehicle also kindly ensure there's no object obstructing the view from the window and make sure that the passengers are visible, 2nd your transponder must be switch to HOV ON and must be properly mounted at the center of the windscreen behind the rearview mirror, and lastly your account must still have a sufficient balance even though we will not charge the account.

DELAYED INVOICE: We recently upgraded our system to serve you and other customers better. This upgrade caused temporary delays in sending you an invoice for your prior travel. We apologize and have reduced your fees for any inconvenience this may have caused.

GHOST CALL "Im not hearing anyone on the other line, if you hear me please respond"

Since, Im not hearing on the other line, if you can hear me pls give us a call back 855-495-9777 for further help. Now, I'll be needing to end the call. Thanks for calling the exp lanes, safe travels.