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* NON EZPASS Spiel
* VA EZPASS Spiel
* OOS EZPASS Spiel

>> Stakeholder Enrolled
>> MAT-FMAT Enrolled 
>> Offered MAT-FMAT but CX declined 
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REASON: CX called about Toll Notice
>> 
RESO: 
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REASON: CX called about Collections
>> 
RESO: 
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REASON: CX called about Court
>> 
RESO: 
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REASON: CX called about E-ZPass Toll Charge
 >> Fair Travel Dispute - CX confirmed to travel with 3 passengers, HOV ON mode & heard a beep sound, with sufficient balance, & properly mounted.
RESO: Dispute Charged on OUI - Advised CX to received email within 3 biz days 
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REASON: CX called about General Inquiry
>> 
RESO: 
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REASON: CX called about Missed a Toll fees
>> 
RESO: 
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REASON: CX called about Complaint
>> 
RESO: 
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REASON: CX called about Fair Travel
>> 
RESO: 
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REASON: CX called about Reductions
>> 
RESO: 
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REASON: CX called about Spanish Transfer
>> Caller is having hard time speaking English
RESO:  Informed CX to wait within 24 hours for callback of Spanish Speaking Agent
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