A18 Assurance of Help

Thank you so much for your patience and If previous rep promised something which was very obviously not true, then tell them we will raise a feedback for them as we really don't want wrong expectations to be set for our customers and will make sure the concerned rep is trained, corrected or replaced, then move to the best and most reasonable option from there as a permanent solution. I am sharing the details for that interaction with my supervisor and we will be taking very strict precautions to make sure that correct feedback is shared and this kind of instances will not be repeated in future.

I am on your side on this, and we will make sure that we cover every concern. Please allow me a few more minutes while I investigate this.

I hear you on this. Let me reassure you that you have reached the right person and I’m confident that I can find the perfect solution and I'll make sure to check the other options that we can do on our end.

It is my foremost responsibility to take care of your query as you are a valued customer of T-Mobile

Thank you for letting me know about your concern. I am on top of the issue, and I will work double time to fix this for you.

Rest assured that you have me here and I will make sure to get this resolved before we end this chat.

Rest assured that you have me here and I will never leave you on this chat without having your issue fixed.

You are most welcome. I am also a customer, if I want to receive good customer service when I call or chat for my own service, I should be doing the same thing to my customer.

I hear you on this. Let me reassure you that you have reached the right person. - I've been with T-Mobile for almost 5 years and It is my foremost responsibility to take care of your query as you are a valued customer of T-Mobile.

You can count me on this and in fact, I was able to set up a follow up on your account which is schedule this coming September 11.

Thank you for trusting me. I'll definitely do my best to make sure that you won't be needing to contact again for the same concern and I appreciate you for trusting me. Rest assured that I won't break it. Talk to you this coming September 11 or as soon as I got the response from the related team.

I have indicated the whole information and since they are the one that handle this kind off issues, we only need to wait for their investigation.

Feedback

Thank you very much for bringing this to our attention. It is customers like you that help us improve our products and services. So, thank you for not only helping yourself but also helping other customers and our company. Let’s take care of this.

Don't worry, I'll also have your comment forwarded to our Management for review. While we can't change the events that have transpired, we will do everything we can to move forward with you, and give you the best-in-class customer service that all of our customers deserve.

I can understand why you'd think that way. Don't worry, I'll check for other options that we can do here that would satisfy your needs.

ACKNOWLEDGEMENT

I perfectly understand your situation. I know how you feel, trust me I'm on your side.

We really appreciate you for raising this matter! I can actually use your inquiry to raise this issue up. As we speak, I'm already documenting this interaction.

Thank you for taking the time to share your thoughts with us. We're committed to providing an exceptional customer experience, and we couldn't do it without your feedback!

I am part of T-Mobile, and your previous experience is also my responsibility. I want to make sure that I can make amends by providing you an excellent service. And I hope that whenever you think about T-Mobile, you will always think about your conversation with me.

It's my pleasure to help you. Your satisfaction is my happiness.

T-Mobile values your business and strives to provide world-class service to each and every customer. I assure you that what happened doesn't represent what we want our customers to experience.

It's a great thing you contacted us regarding your concern. No worries, it's my pleasure to help you with that.

Powerful words

Set your worries aside, XXX, we are partners today and we'll make sure that we get to the bottom of this.

No worries, you are in good hands now and I will make sure to get this resolved before we end this chat.

It is my foremost responsibility to take care of your query as you are a valued customer of T-Mobile.

Thank you for letting me know about your concern. I am on top of the issue and I will work double time to fix this for you. Rest assured that you have me here and I will make sure to get this resolved before we end this chat.

I totally understand you here, xxx. You've done what you can today by XXXX, and I really appreciate that. Let me take it from here. I can help you with that!

We always look for the best outcome of each decision from our customers. Though canceling of service is the last thing we want to hear from our valued customer, like you we still consider and respect it.

IRATE

I am excited to get this issue taken cared of for you. I best work with our valued customers! Know that you are in good hands. We will work together to get to the best resolution for your concern!

Your satisfaction is my goal today, I may not be able to change the experience you had previously but I assure you that this interaction will be different, allow me to take care of this and thoroughly review your account.

Thank you for bringing this to our attention. Let me take full responsibility of this issue I want to make sure that your concern is resolved. I'll take this as a feedback to make sure that this won't happen again. Now let's go ahead and discuss the things that needs to be done.

I understand that this frustrates you, and I am on your side on this and here to accomplish my task to ensure to provide you all the options and meet all your expectations today, I may not be able to change the previous experience you had but giving me a shot to turn things around for you will certainly be appreciated, this will also help us with clarity in identifying the perfect resolution for your concern.

I'm already coordinating this matter to my superior for the alternative solution that we could do on my end as well. Just bear with me as we process your request.

I know that apologizing or saying sorry is not enough to pacify all the disappointment you felt towards our services. Please be assure that all your comments will be forwarded to our Management to ensure that this kind of error will not happen again.

I totally understand your sentiments, xxxxx. Service is definitely important especially in this time. We're sorry that you had to experience this kind of service, this is totally not the experience we want you to have with us.

Your time and patience are valuable to us, xxxx! Thank you for allowing me to assist you today! . You have a great day ahead.

Unavailable Customer request

No worries though, I'll leave notes in the account regarding your request. You'll receive a notification text/email as well for updates. But you could also want to check our website every now and then for updates since we’ll be posting everything there, especially new featured releases and promos/offers that you could actually take advantage of.