Working on Chat // Customer messaged us about their order. The order did not arrive. upon checking the order is still in transit. offered a redelivery. customer said that the order was meant for an event today. customer asked for a refund. granted full refund. csi closed.


To confirm that I pulled up the correct order, may I please have your name, your recipient's name, and also the delivery date of the order?




A refund of $114.75 is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours.



sup id 17597


Working on ASK queue// TAMPA/LFC send us a message stating that JUDT NOTICED YOU GAVE US THE SAME APT NUMBER - THAT IS NOT VALID - ONHOLD. by: danny r. MAS No 50760621. Check order notes and messages. As per checking, the correct apartment no. has been provided already by the sender. No further action needed. Deleting message from the queue. Assisted by sup id 15247





359409191 //
357884819 // 
359008741 //
359426613 //
359405781 //

Working on ask queue// MILLERS FLOWER AND GRANDMAS COUNTRY HOUSE sent us a message stating that OUR MINIMUN IS 50.00 AND WE ARE HAVING A WINTER STORM AS LONG AS CUSTOMER HOME OUR MINIMUM IS 50.00 WE AARE STARTINGV A WINTER STORM AN SLOSE AT 3 P.M. DO NO CALL Requested Price: $50.00. checked order notes and messages. found none. approving new price. assisted by sup id 8417

Working on ask queue // YOUR RED ROSES P sent us a message stating that HELLO I NEED PAYMENT FOR COST AND GOODS, THE ARRANEGMENT WAS MADE AND ATTEMPTED TO DELIVER IN MANAHATTAN, HOWEVER THE ADDRESS WAS INCORRECT, WE REQUESTED ADDITIONAL INFORMATION TO DELIVER by: carlos r. MAS No 00774678. checked order notes and messages. upon checking, the order has already been replaced. denying request since the order was not received. assisted by sup id 8417


Working on ask queue // ACCENTS FLORAL AND GIFTS sent us a message stating that TO REDELIVER TO NEW ADDRESS TO HIS HOME Requested Price: $89.99. checked order notes and messages. upon checking, the order had a delivery attempt. approving new price. assisted by sup id 8417

Working on ask queue// OAXACA FLORIST sent us a message stating that cruz wrote: Please add $35 to assist with this item since we only have a bigger size and to help with delivery to this area. checked order notes and messages. found none. approving new price. assisted by sup id 8417


Working on ask queue// KLASSY STEMS AND MORE sent us a message stating that SN wrote: PLEASE INCLUDE A DELIVERY COST NEW TOTAL 84.99. checked order notes and messages. approving new price. assisted by sup id 8417

Working on ask queue// KLASSY STEMS AND MORE sent us a message stating that




WORKING ON ASK QUEUE // LE BOUQUET SENT US A MESSAGE STATING THAT HALINA WROTE: PLEASE APPROVE SUBSTITUTION OF THE FOLLOWING ADD-ON PRODUCT:. GOURMET DRIZZLED STRAWBERRIES 12 CT. HELLO WE ARE OUT OF STRAWBERRIES, WE CAN SUBSTITUTE WITH A BOX OF CHOCOLATES. CHECKED order notes and messages. found out that this was already resolved by previous agents. deleting message from queue. assisted by sup id 8417

working on ask queue // mimis garden gate flowers sent us a message stating that This woman was discharged from the hospital yesterday before we could make her delivery. I got her home address in the next county. It will take an hour round trip to make this delivery and I would like $10 more. Requested Price: $$59.99. as per guidelines, approving new price. assisted by sup id 8417



working on cmon // csi has been left open because order was rejected. called customer to proceed with the replacement, but was routed to voicemail. left detailed message. csi closed. 

working on cmon csi has been left open because the florist rejected the order. alled customer to offer delivery going to home address customer approved processed replacement used mgo approved by sup 11111. csi closed
  


working on cmon // csi has been left open because order was rejected. no details of what information was provided to the customer when they called us. called customer to inquire about their order, but was routed to voicemail. left detailed message. csi closed. 


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working on cmon // csi has been left open because the order has no servicing city/state as previous agent sent the customer an email instead of calling because it's already past cutoff time. called the customer but was routed to voicemail. left detailed message. csi closed.