***EBB WEBCHAT***

Contact ID:
Name of the chatter:
Account number:
DPA STATUS: PASSED
DPA TIME STAMP:
QUERY:
Order/package:
POST CODE:
DOOR NUMBER:
W/O NUMBER:

===============================

***SALES WEBCHAT***

Contact ID:
Customer Name:
Postcode:
Door number:
Query:
Service:
SOR Number:
O2 Order Reference ID:
DD Activated: Yes or No
Upfront Payment Taken: £XX - Partial/Full Payment

===============================

***RETAIN MESSAGING***

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: 
QUERY :
RESOLUTION:
USES MESSENGER TOOLKIT: YES/NO
(already offered 2 Options which customer decline then offer Option 3 with Messenger Toolkit)
CODE:
DISCOUNT AMOUNT: 
BE
CONVERSATION SUMMARY: 

===============================

***MOVERS WEBCHAT***

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO CURRENT: N/A
WO NEW: N/A
QUERY :
RESOLUTION:
BE CURRENT:
BE NEW: