OPENING SPILLS

Thank you for calling Uber Priority Support! My name is JOV how can I help you today?

Just to confirm your concern is about "_" am I correct?

Empathy 1 I understand your issue, and I'm committed to helping you solve it. Let me look into this so I can assist you further

Empathy 2 I'm sorry about your having trouble with you "_" but no worries, I'm glad to help you with that.

Before we proceed, 1) To properly address you can I call you ? (IF VERIFIED) 2) May I have your complete name and your date of birth please? (IF FAILED)

NAME OF DRIVER is it ok to place this call on hold for 1 to 2 mins? just to check the best possible resolution on my resources for me to help you out with your concern? Thank you"

HOLD TIME Thank you for patiently waiting "DP"

Provided resolution to driver:

Is there anything else that can I help you with?

Thank you again for calling Uber Priority Support and for being a Platinum Driver, have a great day

KNOWN ISSUE

Upon checking here, aside from your experience, the same issue has been raised by another driver as well. This has been already reported to our technical team and they are trying their best to fix the issue as soonest as possible. Thank you for informing us that you are an affected driver as well and this will be properly documented under your account for the teams' reference. We highly appreciate your patience and understanding. "Known issue Spiel"

CALLER VERIFICATION FAILED

"Unfortunately, since I am unable to verify the account, I will not be able to discuss any account of trip details." We're glad to help you with your concern so I'm going to loop in a specialized team who handles this issue so that they can assist you accordingly. Is there anyhing else I can help you with? transfer

C360 Spiel:

This issue that you're experiencing needs to be handled by our specialized team who are experts in handling this kind of concern and I need to file a report to have this issue looked into because I've already checked all the details and my resources here on my end and it seems that there is a deep investigation that needs to be done and through this report, our specialized team can definitely help. Im going to transfer you over to our specialized team who handles this issue so they can assist you accurately. Would there be anything else I can help you eith?

NO TIME FRAME there is no specific time or there will be no time frame, but no worries, once this issue has been resolved, u will receive an update... please keep an eye on ur driver app..

Routing to other Specialized Team

We're glad to help you with your concern so I'm going to loop in a specialized team who handles this issue so that they can assist you accordingly. Is there anyhing else I can help you with?

Transferring Calls

Im going to transfer you over to our specialized team who handles this issue so they can assist you accurately. Would there be anything else I can help you eith?