The seller is having issue regarding on OTP verification. * Resolved *

( The seller is having issue regarding on OTP verification. ) * Resolved *

Hello from Amazon Selling Partner Support, 

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you are having issues regarding on not receiving your OTP verification. Apologies for the frustration and inconvenience this issue has caused. I know how important this issue to you and to your business. Rest assured we have maximized our resources to have you assisted accordingly. 

As per checking our resources, it can take up to 24 hours for the issue resolution. If the problem has not resolved or you have not heard from the Account Recovery team by that time, please contact us again for review. 

It was a pleasure assisting you in this regard, have a nice day ahead! 

• Critical Information: The seller is having issue regarding on OTP verification. 
• PWF followed: 
Account Settings 
Account Access 
2-Step Verification 
• TOOLS/SOP used: 
Troubleshoot Issues Receiving a Two-Step Verification (2SV) Authentication Code: https://paragon-na.amazon.com/hz/codex/?id=GUID-8CD1C96E-877E-4CA5-9C08-A8B663A1D061&layer=Published/US&locale=en-US 
• Transfer/PAA Reason: N/A 
• Seller Dissatisfaction: Frustrated 
• Andon Reason: Case Review

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