Travis

Travis Jackson, 08 Mar. 2024 , 12:21am Can you cancel the payment arrangement I have setup? I already paid my last due balance

T-Mobile, 08 Mar. 2024 , 12:21am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 08 Mar. 2024 , 12:21am Let’s work on your request. [Read]

T-Mobile, 08 Mar. 2024 , 12:21am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 08 Mar. 2024 , 12:22am Hi Travis, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Cedrick, 08 Mar. 2024 , 12:23am I appreciate you for letting me know about your concern. [Read]

Travis Jackson, 08 Mar. 2024 , 12:24am Thank you

Travis Jackson, 08 Mar. 2024 , 12:24am I just need the payment arrangement canceled don’t doesn’t charge me twice

[Privately] Khim, 08 Mar. 2024 , 12:25am Do complete visual audit. Verbalize what you are doing on your end. [Sent]

[Privately] Khim, 08 Mar. 2024 , 12:25am Provide strong assurance [Sent]

Cedrick, 08 Mar. 2024 , 12:25am I appreciate you for making a payment Travis. [Read]

Travis Jackson, 08 Mar. 2024 , 12:27am No problem

Cedrick, 08 Mar. 2024 , 12:27am Great news! As per carefully checking we received your payment, which covered your whole payment arrangement. Good thing here is that the payment arrangement set up is been removed already, so rest assured that you will not be charged anymore for it. Sounds good? [Read]

Travis Jackson, 08 Mar. 2024 , 12:27am That sounds great. Thank you for your help!

[Privately] Kim, 08 Mar. 2024 , 12:27am Heads Up! ♥ (Don't send directly to customer)

Acct doesn't have PA anymore.
Acct current. Next due date on 3/12/2024
Not enrolled in Autopay
Posted payment for $162.67 today via card ending in 8317 [Sent]

Cedrick, 08 Mar. 2024 , 12:28am Great Travis! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

[Privately] Khim, 08 Mar. 2024 , 12:30am Good job on your visual audit. Keep it up, next time provide details with your cx like when is the next due date. [Sent]

Cedrick, 08 Mar. 2024 , 12:34am We appreciate you for letting us assist you and for your coordinating with us, Travis. We are glad that we find the resolution with your payment arrangement concern and resolve it completely.

For future reference Travis I will provide you a self help link.

https://www.t-mobile.com/support/account/payment-arrangement

Here in T-Mobile we're glad to assist you regarding your bill concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]