Other thing that I will be happy to do for any trouble this may have caused you is to send you a $<___> e-gift card to use on your next purchase. This can be used online or in the store. It never expires. This will arrive within the next 2 hours. Shall I send it to <________>?  
                 
Sure, let me have it processed real quick. One moment please.

Thank you for your patience. E-gift card has been processed and it will be sent to your email within 2 hours and an email confirmation within an hour. Here is your confirmation number for reference: <_____>.

Process Egc:
Salesforce - VOC-Case Resolution -> Gift Card/E gift-card -> Enter amount.

REPLACEMENT GIFT CARD

I am happy to let you know that the new order for your e-gift card has been process with a new order number, XX. You should receive your new e-gift card within 2 hours to your email (XX) and an email confirmation within an hour.