Placing an Order

I understand that you wish to place an order for your favorite items. I will do my best to assist you.

VERIFICATION

Authenticated : In order for me to address your concern properly, may I have the email on the account?

NOT Authenticated : (change if nabigay na kay simon ang other info)

To better assist you, may I have the First and Last name, shipping address and order number?

NEW CUSTOMER

May I know the First and Last name, shipping address, email, phone number and shipping address for placing this order please?

(CHECK THE SHOPPING BAG OF CX TO ADD TO CART)

Can you please provide the First and Last name, phone, shipping address and zip code for this order please?

Thank you for providing the information. Please wait 1-2 minutes to process this for you.

PAYMENT METHOD (PBL)

Code Contact & sub-category click next Go to CASE RESOLUTION and select "PLACE ORDER" to generate a link Copy order number > next button >generate PBL > copy

Send this: I am sending a secure link in this chat for you to add your credit card information. Your order total is $xx.xx. Here's the link:

Refresh omni when customer confirms payment. proceed to payment > summary button > place order > Finish within the case resolution

RESOLUTION

Thank you for your patience. I am happy to let you know that that your order has been placed. You should receive you package in no later than (PDD). You will also receive an email confirmation within an hour. Here is you order number _____

OFFER TO PLACE ORDER

I will be happy to place that order as long as you have your credit card information. We are not able to accept other payment methods through Chat. For additional payment options, please click here: https://bit.ly/3xxALuz

PLACE ORDER CLOSING

I would appreciate if it you could add your payment information, within 2 hours. If you payment is not added within that timeframe, your order will cancel. Once your payment is complete, you will get an order confirmation email within the hour and a shipping confirmation when your order ships out. Your order number is <> and it will arrive to you by xx/xx.

COMPLIMENT

Great choice, (CX name)! We sell a lot of these (perfume, bra, panty order CX).

The (CX item) in your order is very popular, (CX name)! they sell fast, so it's good you're snagging yours now!

Love this color (bra, panty in cx order), (CX name)! It's great for this season.

RECOMMENDATION

PANTY

I love the color you chose for this (panty cx order) Great choice! Would you like to check the Logo Cotton Hiphugger Panty, features our signature stretchy logo waistband. Which color or size should I get for you? Here is the link: bit.ly/48G1rvB

BRA

I'm glad to assist you today! Would you like to check our Lightly Lined Smooth Strapless Bra? since it can be worn five different ways for coverage under any top or dress, now with fully adjustable straps. What size or color shall I order for you? Here is the link: bit.ly/3NZpo7F

CLOSING SPIEL

Is there anything else I can help you with today?

Is there any other question or assistance that I may serve you I just wanted to make sure everything is covered before we part ways?

Welcome! I appreciate you allowing me to assist you with (concern of CX). We are delighted to have you as part of our Victoria's Secret family. Have a great day!

Thank you so much for choosing Victoria's Secret and for being our loyal customer, (CX name). I appreciate you allowing me to assist you with (concern). And I hope you enjoy the rest of your day!