It's so exciting to know that you'd like to process an upgrade! Let's pop in your account here and assist you. May I know if you have a phone to trade in for me to check the best promotions that you can take advantage of? I’m glad I can help get you set up with this exciting new device! I’d like to cover a couple of things, so you know what to expect. Today you’ll pay $XXX.XX which includes the upfront device costs, taxes, and the Device Connection Charge, and your monthly EIP charge will be $XX.XX for 24 months. You’ll also be receiving free two-day shipping and a personalized setup and support at no extra charge! Great news that you can take advantage of the promotion up to $1000 discount when you trade in your (DEVICE) that has no defect or damage. Once you decided to take advantage the promotion, you can always contact us back. I appreciate you waiting in line. So, here's how the promotion works, the maximum discount that you will get will depend on the trade in device that you will use. Lastly, we'll deduct the trade in device value to maximum discount and the remaining value will be credited to the new Equipment Installment Program. Maximum Discount based on the promotion: $ 1,000 iPhone 14 Pro max 1TB Trade in device value: $620 Monthly discount: $380 / $15.83for 24 months. Here is the regular pricing for the new iPhone 14 Pro MAX 256 GB series: $50 for 24 months Downpayment: $ $136.89 Discounted Price: $ 34.16 for 24 months $650.00 - total credits $100.00 - trade-in value ------------- $550.00 - remaining credits that will be divided into 24 months $550.00 / 24 months = $22.91 monthly credits The $100.00 will be apply as one time credit on your T-Mobile account $28.33 - monthly charge (before credits) $22.91 - monthly credits --------- $5.42 - monthly charge (after credits) E-SIGNATURE - Your payment card will not be charged until your order is ready to ship. Please take note as well that you will receive an email to complete the e-signature. The e-signature authorizations must be completed to avoid order cancellation and for your order to ship. P360 - How would you like to protect your investment today? With Protection 360, you'll have the peace of mind that, if something happens to your device, you're covered. This feature covers accidental damage as well as lost/stolen with lower deductible for a maximum of 5 claims in a rolling 12 month period. Now that we have your accessories covered to protect your device, let's talk about how we protect your investment long term, what I recommend is adding Protection 360 which will cover your device from loss, theft and accidental damage and it only cost $--- per month, may I get that added today? TRADE IN EXPLANATION - The trade in value of the old phone is applied as a one time credit and the remainder of the promotion value is applied as a monthly credit over a period of 24 months. The good thing is that the monthly credit of $16.88 is also updated on your account so you will be receiving this for 24 months. So, $16.88 x 24 = $405.12. $95 you have received + $405= $500. So, you will get what you were promised. Customer must mail in the trade-in device within 30 days of purchasing the new device in store or when it is shipped to them. Trade-in device cannot have any physical or water damage. An insurance claim would need to be completed prior to completing the trade-in. $120 -The trade-in value is a quote and subject to change once device has been evaluated. Advise the customer: (ADD A LINE) - There may be up to a $1 temporary authorization on the credit card. You won’t be charged on the card for the device until the device is in stock and ready to ship. It’s important for you to keep funds available on your card so you don’t lose their place in line, and you get your new device as soon as possible. LINKS - Estimated Trade in Value - https://www.t-mobile.com/resources/phone-trade-in Comparison of iPhone - https://www.apple.com/ph/iphone/compare/ To track the order: - https://www.ups.com/us/en/Home.page