CUSTOMER REVIEW

Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting to remove the review for the ASIN B0D95WMZSK Research Done: N/A Actionable? - no Information? - yes Seller Emotion: N/A Seller provided identifiers or documents: ASIN B0D95WMZSK

Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): Seller Performance Report a Violation Report Seller or Buyer Violations

Help page link: N/A SOP link: Community Rules Violations and Abuse FAQ https://paragon-na.amazon.com/hz/codex?id=GUID-BE569FDB-1669-4C08-9D6C-9920E4E3BD71&layer=Published/US&locale=en-US

Buyer Violations to Community Rules FAQ https://paragon-na.amazon.com/hz/codex?id=GUID-925F4D82-350D-418A-8921-9AA57C98E6C4&layer=Published/US&locale=en-US

Handle a Case about Removing a Customer Review from a Detail Page https://paragon-na.amazon.com/hz/codex?id=GUID-BA21CB54-0E69-4172-B41B-09A963BC9AD8

Tool link: SPOT TOOL https://paragon-na.amazon.com/spot/tools#/asin_troubleshooting/asin_details;asin=B0D95WMZSK;caseId=16636811831;merchantId=A1CGEOMUAW5RU3;marketplaceId=ATVPDKIKX0DER;searchAttribute=

Was I able to address the SP's Intent?: no, educate the SP about the policy

Hello from Amazon Selling Partner Support,

I understand that ___________

Selling Partner Support do not have an option to remove or hide a review on behalf of sellers.

Any customer who has met the buying requirements is entitled to write a customer review that meets our Community guidelines. We do not limit reviews to customers who have bought the product from our website.

We exercise some editorial control over customer reviews and do not allow reviews that violate our Community guidelines. The customer review forum is a place for constructive commentary and feedback. If any review does not meet the guidelines, it will be removed from the website.

If you find a product review on Amazon that you think violates our posted guidelines, use the "Report abuse" option below the review.

If no Report button is available, you may email community-help@amazon.com, specifying the location of the content and the reason you believe it violates these guidelines.

The team that owns this feature is outside of Selling Partner Support and does not use our case system, this case will appear closed in Seller Central. This team generally completes investigations within 48 to 72 hours, however, results of investigations are not shared.

For more information on "Customer product reviews", log into Seller Central and visit: https://sellercentral.amazon.com/help/hub/reference/G201972140

REPORT BUTTON DID NOT WORK

Hello from Amazon Selling Partner Support,

I understand that you are requesting for assistance to remove the negative review on the product's detail page of ASIN B0B9HP7V7W as you believed that it is completely violating Amazon's community guidelines.

Selling Partner Support are unable to remove a customer's review on your behalf.

Since you've mentioned that the self-service "Report" button didn't work, you may email community-help@amazon.com, specifying the location of the content and the reason you believe it violates these guidelines.

This team generally completes investigations within 48 to 72 hours, however, results of investigations are not shared.

Note: The team that owns this feature is outside of Selling Partner Support and does not use our case system, this case will appear closed in Seller Central.

For more information on "Customer product reviews", log into Seller Central and visit: https://sellercentral.amazon.com/help/hub/reference/G201972140

For information about acceptable review content, go to: "Community Guidelines": https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF