8 UNAUTHENTICATED FINAL SPIEL

YOU CAN USE BOTH 1 AND 2. BOTH WILL WORK

1

We truly understand the importance on getting this resolved and we truly would like to help you here and check all possible option we have.

Since we do not have access to your account, our best recommendation would be to call in to our customer care at 1-800-937-8997 since they can access it using your account pin.

Would this work for you?

OR

2

Thank you for patiently waiting, I tried to pull up your account and I'm afraid to tell you it's not going through.

Here in messaging, we can only access accounts when they are logged in to T-Mobile app. I really do want to help you with this, however since you're not logged in, we cannot access your account.

No worries! I have here the number for our customer care team who can manually verify you and can definitely assist you with this. You can contact our Customer Care team using your T-Mobile phone, just dial 611 or 1-800-937-8997.