Since DoorDash uses Checkr as our third-party background check provider, we’re unable to directly send a new background check ourselves. However, here’s what you can do: Visit the Checkr Candidate Portal: Go to https://candidate.checkr.com Log in and submit a request: Once logged in, you can explain the issue — including the incorrect birthdate — and request a new background check or dispute the previous one. Include all relevant details: Be sure to mention that the dispute window has passed and that the original report contained incorrect personal information. DoorDash uses accredited third-party background check providers, including Checkr to run secure background checks on all prospective and existing Dashers. Background checks are initiated as part of the signup process, before allowing individuals to access the platform to accept offers as new Dashers. For the continued safety and security of all members of our community, background check reruns are performed under certain circumstances. This allows us to receive and evaluate potential new or updated criminal history records through real-time data sources. Clear Clear: Your background check is clear and you are ready to move on to the next step in the sign-up process. You should have received an email from no-reply@checkr.com with the following message: "Congratulations! This message means you have completed and cleared the background check step. Finish the next steps in the app to start dashing." Please note: In certain locations, there may be a waitlist to start dashing right away, and you will need to wait for a welcome email from DoorDash In Progress Consider: Your background check has been processed by Checkr and has been shared with us for internal review. Click here to view your current status. The Consider status means that Checkr has processed your background check, but the results require additional review. Reviews are typically completed within 5 business days. To see the results of your review and if you are eligible to Dash, please search your email inbox (the address associated with your Dasher signup) for an email with the subject ‘Pre-Adverse Action Notice’ or ‘Post-Adverse Action Notice’. Pending: Your background check is still being processed by Checkr. Click here to view your current status with Checkr and whether they need additional information from you in order to complete your background check. Sometimes Checkr may require additional information in order to complete the process. Please provide any additional information requested by Checkr by logging in to the Checkr Candidate Portal. If Checkr has not requested any additional information or if you have already submitted the requested information, this means your background check is still being processed by Checkr. DoorDash is unable to expedite or provide estimates on wait times, because the reports are compiled and completed by Checkr, not DoorDash. Please visit the Checkr Candidate Portal for the most up-to-date estimated completion time. For additional information regarding estimated completion times, please contact Checkr Support. Disputed: Your background check dispute is being reviewed by Checkr. If you have disputed the results of a report with Checkr, then you may see this status. It means that Checkr has received your dispute and is reviewing it. Disputed background checks can take up to 30 days. However, if the Dasher provides new documentation for the dispute toward the end of the 30-day period, Checkr will have an additional 15 days to complete the investigation. Q: How can I check the status of my background check? A: The background check process varies, but it can take 5-7 business days and, in some instances, a bit longer. If you have questions about the status of your background check, you can reach out to Checkr for more information by: Clicking on the link below and providing the phone number, email, social security number, and date of birth you used for your background check. Once you have provided the information, click the Get Status button. Checkr Candidate Portal- https://candidate.checkr.com/login#login Q: I received the 'Pre-Adverse Action Notice' email, what can I do? A: If you are: Signing up to become a Dasher: If you received an email with the subject 'Pre-Adverse Action Notice', this means that based on the information in your background check report, you may be precluded from proceeding with the sign up process. After the Pre-Adverse Action notice is sent, you will have 10 days to dispute the results of your background check. If you would like to dispute your results, please carefully follow the steps below: If you believe the findings of the Checkr report are inaccurate (e.g., the charge(s) listed are not your own, details of the charge are incorrect, out of date, etc.), please contact Checkr via their Checkr Candidate Portal. Through the candidate portal, please follow the dispute process which involves specifying what you believe to be inaccurate on your report and following the appropriate steps. For questions or assistance, please contact Checkr Support. If the findings of the Checkr report are accurate but you would like to provide additional information for consideration regarding the circumstances surrounding the information or charge(s) on your report, or otherwise, please email checkr-review@doordash.com from the email address you used to sign up. If DoorDash does not hear from you within 10 days from when the Pre-Adverse Action Notice was sent to you, DoorDash will make a decision based on the available information. An active Dasher: If you received an email with the subject 'Pre-Adverse Action Notice', this means that based on the results of your background check report, you will have 10 days after the Pre-Adverse Action notice is sent to dispute the results of your background check. In the meantime, your Dasher account will be unavailable. If you would like to dispute or appeal the initial results, please carefully read the following: If you believe the findings of the Checkr report are inaccurate (e.g., the charge(s) listed are not your own, details of the charge are incorrect, out of date, etc.), please contact Checkr via their Checkr Candidate Portal. Through the candidate portal, please follow the dispute process which involves specifying what you believe to be inaccurate on your report and following the appropriate steps. For questions or assistance, please contact Checkr Support. If the findings of the Checkr report are accurate but you would like to provide additional information for consideration regarding the circumstances surrounding the information or charge(s) on your report, or otherwise, please email checkr-review@doordash.com from the email address you used to sign up. If DoorDash does not hear from you within 10 days from when the Pre-Adverse Action Notice was sent to you, DoorDash will make a decision based on the available information. Q: I received a'Post-Adverse Action Notice' email, what can I do? A: If you received an email with the subject 'Post-Adverse Action Notice', this means that more than 10 days have elapsed since your first Pre-Adverse Action Notice (see above) was sent to you via email, and your Dasher account has been deactivated from the platform. However, you still have the ability to do the following: If you believe the findings of the Checkr report are inaccurate (e.g., the charge(s) listed are not your own, details of the charge are incorrect, out of date, etc.), please contact Checkr via their Checkr Candidate Portal. Through the candidate portal, please follow the dispute process which involves specifying what you believe to be inaccurate on your report and following the appropriate steps. For questions or assistance, please contact Checkr Support. You can submit a deactivation appeal via this form, and our specialized team will review your appeal.