lms portal

 username : bp-mtogor744
 password: WDRyuJCt5


PSAP - public safety answering point 
- call center location responsible for 
answering calls to 911

VoIP- voice over internet protocol
- technology used to deliver voice calls using the same protocol as the internet.
which is sometimes called "packet voice"

E911 Agreement - E911 Agreement
-customer accepting that infinity voice requires electricity to operate cojrectly and that they should not move their service without contacting us.

TPV - Third party verification 
-projcess of using third party company to confirm the cstoemr is requesting a change in service provider and is porting their tel # to comcast 

eMTA- embeded multimedia terminal adapter 
-a cable modem n voip adapter within one device often used to provide highspeed internet and phone to the same customer


enhaced E911- system automatically provides a callers telephone nujmber and physical location to a 911

911 - is a standards phone number for a police ,fire and ambulance 

E911 address verification 

step 1 confirm cx  service address is corect in the billing system 
2. create a trouble ticket in erone or remedy/ tts under telephony>e911 dialing 
3. enter/validate cx  number ad adress and complete the adress section when prompted 
4.select >requesting 911 adress verification 
5. complete the rest of the trouble ticket prompted 
6.ticket resolution typical 72  hours 
7. inform the customer of the timeframe confirmation 

 priority telephone event 
= fire or stormdamage 
=delayed emergency responce 
=medical injury 
=physical injury

types of service / types of installation / types of acknowledgement 

 native TN /SIK / E911 ack. only
 ported TN  / SIK / TPV and E911 ack,
ported TN / pro install / TPV only