CASE MANAGER

Thank you for patiently waiting (cx), I have now the results of the line test and from what I can see is there is something wrong on the line which needs to be escalated to higher technical team. They will be the one who's going to contact you with regards to further diagnostics. We will now pass this to a case manager who will complete further diagnostics and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday).

The reason why it was passed to them it because your router is not getting any Ip address reason why you are getting an amber light.

Hoping to get this sort out as soon as possible. We really do apologize for this inconvenience.

Thank you so much for your time and patience on this one (cx). We appreciate it

For case manager usually they will give a call on your alternative contact number. As for how long, usually 2-3 working days but rest assured right now they are reviewing the case and not a guarantee thou, but they might reach out to you.