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AUG 27,2023

2HQQB6 / Traveller Tier - Gold RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk / tkt open RM BO ASC//** mct error 5/6 / ht 40811/36005 RM BO ASC//** chckd prev agt sent eml to pax RM BO ASC//** as chckd no revert from pax RM BO ASC//** provided optns still avail RM BO ASC//** hence cld pax hwvr uatc 17049052102 RM BO ASC//** sent follow up eml via sf 00404932 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162288117 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

PNO7S3 / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin all hk / tkt exch,open RM BO ASC//** ht 40991/36005 RM BO ASC//** ob flt exch stat on tkt itin not in res RM BO ASC//** minor time chg on ib flt RM BO ASC//** rcvd pnr with no alerts RM BO ASC//** unable to assign seats RM BO ASC//** sent minor eml to pax via gds RM BO ASC//** S#162289625 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 ** last confirmed flts LH 569 Y 09SEP SSGFRA HK1 830P 0640A LH 900Y 10SEP FRALHR HK1 0800A 0840A new confirmed flts LH 569 Y 09SEP SSGFRA HK1 915P 0805A LH 904 Y 10SEP FRALHR HK1 1000A 1040A

23SPI3 / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin tk,hk / tkt open RM BO ASC//** minor time chg hwvr causing RM BO ASC//** mct error on seg 7/8 / ht 29331/36005 RM BO ASC//** no pol for oal in vnext RM BO ASC//** cld al uatc long queue RM BO ASC//** al ctc used: +1-844-838-4356 RM BO ASC//** c3e67e3c-23a3-4f58-8d19-75825bfd1319 RM BO ASC//** hence delay for al ctc RM BO ASC//** S#162290968 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

3Q2DCI / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk / tkt open RM BO ASC//** mct error seg 3/4 / ht 29331/36005 RM BO ASC//** prev agt sent optn eml to pax RM BO ASC//** rcvd revert from pax refer to sf 00402512 RM BO ASC//** pax now req to leave from LIH instead of OGG RM BO ASC//** no pol for oal in vnext RM BO ASC//** cld al uatc long queue RM BO ASC//** al ctc used: +1-844-838-4356 RM BO ASC//** 48d9d85e-2d46-4033-a401-380aed48d8c8 RM BO ASC//** hence delay for al ctc RM BO ASC//** S#162292443 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

46OD7U / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminentemail_new RM BO ASC//** rcvd itin tk,hk,un / tkt open RM BO ASC//** ht 40811/36005 RM BO ASC//** minor asc on ob flt RM BO ASC//** major asc on ib flt RM BO ASC//** option 1 / al repro RM BO ASC//** option 2 RM BO ASC//** VS:DL5987 E 01NOV MANATL 1300 1845 RM BO ASC//** DL2207 E 02NOV ATLBNA 0855+1 0904+1 RM BO ASC//** cld pax hwvr uatc 12565991781 RM BO ASC//** sent optn eml to pax via sf 00415529 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162293523 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

2WORGO / Traveller Tier - Silver RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk / tkt open RM BO ASC//** mct error seg 3/4 / ht 40811/36005 RM BO ASC//** prev agt sent optn eml to pax RM BO ASC//** hwvr as chckd optn no longer available RM BO ASC//** no pol for oal in vnext RM BO ASC//** cld al for assistance uatc long queue RM BO ASC//** al ctc used: +1-844-838-4356 RM BO ASC//** 5e39cd86-011b-4612-b827-a52237e4356b RM BO ASC//** as pax is waiting for reply sent optn expired RM BO ASC//** eml to pax via sf 00344187 RM BO ASC//** hence delay for al ctc / S#162294821 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

48BFTC / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk,un / tkt open RM BO ASC//** minor asc on ib flt RM BO ASC//** mct error seg 2/3 all hk segs RM BO ASC//** cld al to verify if mct is good to go RM BO ASC//** hwvr uatc long que RM BO ASC//** al ctc used: +1-844-838-4356 RM BO ASC//** 687dc0b0-9a2c-4c3e-9d6c-0170f324d52b RM BO ASC//** hence delay for al ctc / S#162295211 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

2Y9X9C / Traveller Tier - Silver RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** mct error seg 8/9 I/I: INV RM BO ASC//** ACTUAL CONNECTING TIME IS 0330 RM BO ASC//** minor time chg on res RM BO ASC//** cld al to verify if mct is valid RM BO ASC//** hwvr uatc long que RM BO ASC//** al ctc used: +1-844-838-4356 RM BO ASC//** hence delay for al ctc / S#162295780 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

3YEYEO / Traveller Tier - Silver RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin tk,hk / tkt open RM BO ASC//** one flight not operating in 1a RM BO ASC//** chckd prev agt sent eml to al RM BO ASC//** hwvr no revert / cld al to verify hwvr uatc RM BO ASC//** al ctc used: +1-800-862-8621 RM BO ASC//** hence qd for al revert /S#162296236/ nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

2KJODN / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin tk,un,hx,hk / tkt open RM BO ASC//** invalid multi-airport connections seg 5/7 RM BO ASC//** ht 40974/36005/seg decrease/chckd availability RM BO ASC//** hwvr same cos not avail RM BO ASC//** cld al s/w jenna/3j/houston RM BO ASC//** as per al rep flts was chgd by travel agent RM BO ASC//** to the 22jan hwvr as per history RM BO ASC//** UA chgd the flts / explained to rep RM BO ASC//** that chgs reflecting on our end are chgd by ua RM BO ASC//** hwvr al rep insisting that travel agt booked RM BO ASC//** the hk seg on 22JAN / as per al agt we RM BO ASC//** can rebook the pax to optns provided RM BO ASC//** opt1 /UA 546 S 21JAN EYWIAD 1235 1515 RM BO ASC//** opt2 /UA 546 S 22JAN EYWIAD 1235 1515 RM BO ASC//** wc to reissue to be added in osi - ua oaskedchg RM BO ASC//** al rep also verified that hx seg is due to RM BO ASC//** short connection time hence al cxld the flt RM BO ASC//** hence cld pax for pref optn hwvr uatc RM BO ASC//** sent optn eml instead via sf 00415580 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162298558 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

TIEJ32 / Traveller Tier - Platinum RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk / tkt open RM BO ASC//** mct error seg 6/7 / ht 29331/12741 RM BO ASC//** seach availability found major optns RM BO ASC//** need to ctc pax for pref flt optn RM BO ASC//** option 1 RM BO ASC//** VN 601 I 18FEB SGNBKK 0825 1015 RM BO ASC//** LX 181 Z 18FEB BKKZRH 1320 1925 RM BO ASC//** option 2 RM BO ASC//** VN 657 I 18FEB SGNSIN 1615 1925 RM BO ASC//** LX 177 Z 19FEB SINZRH 0005+1 0610+1 RM BO ASC//** qp to vt due to non eng pnr RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162302466 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

LZH3D8 / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk / tkt open RM BO ASC//** mct error 6/7 RM BO ASC//** minor optn available RM BO ASC//** cld al on 1-866-677-8909 RM BO ASC//** due to no al ctc # in emea pos RM BO ASC//** hwvr al uatc hence qd for al ctc RM BO ASC//** S#162303189 / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

4WIE9N / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** mct error seg 3/4 / ht 29331 RM BO ASC//** option 1 RM BO ASC//** 2PPR2040 T 10NOV MPHMNL 0920 1030 RM BO ASC//** 2PPR2965 T 10NOV MNLUSU 1445 1550 RM BO ASC//** option 2 RM BO ASC//** 2PPR2038 T 10NOV MPHMNL 1135 1250 RM BO ASC//** 2PPR2965 T 10NOV MNLUSU 1445 1550 RM BO ASC//** cld pax for pref optn hwvr uatc RM BO ASC//** sent optn eml to pax via sf 00415627 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162303911 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

4VHDES / Traveller Tier - Silver RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** mct error seg 4/5 / second flight earlier RM BO ASC//** as per S#162157539 docs, pax want RM BO ASC//** to get refund due to asc RM BO ASC//** no pol avail in vnext/cld al hwvr uatc hence RM BO ASC//** sent refund reqst eml to al via sf 00415640 RM BO ASC//** S#162305159 / qd for al revert / nfat RM BO ASC//** JACKIE/MSH0045635/26AUG23 **

OBEOW4 / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin all hk / tkt open RM BO ASC//** mct error / ht 40990/36005 RM BO ASC//** cld a/l to verify mct due to all hk segs RM BO ASC//** hwvr al uatc long que RM BO ASC//** 1a25f911-527a-4403-9090-08c70314923d RM BO ASC//** qd for al ctc / S#162306572 / nfat RM BO ASC//** removed old remarks due to error RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

3ZBNAM / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** minor asc on res RM BO ASC//** accepted minor chgs RM BO ASC//** seats already exist RM BO ASC//** sent minor eml via script RM BO ASC//** S#162307094 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

2BUE75 / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin hk,un,tk / tkt open RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** assigned seats RM BO ASC//** sent minor eml via script RM BO ASC//** S#162307444 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

4277WU / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin hk,un,tk / tkt flwn,open RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** assigned seats RM BO ASC//** sent minor eml via script RM BO ASC//** S#162307993 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

2RLC8Z / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin hk,un,tk / tkt open RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** seats already exist RM BO ASC//** sent minor eml via script RM BO ASC//** S#162308353 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

2HP9FS / Traveller Tier - Gold RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** seats already exist RM BO ASC//** sent minor eml via script RM BO ASC//** S#162308720 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

278R9I / Traveller Tier - Gold RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin tk,hk,un / tkt open RM BO ASC//** minor asc on res hwvr RM BO ASC//** seg increase alrdy hk stat on ib flt RM BO ASC//** treat as major asc / cld pax hwvr uatc RM BO ASC//** hence sent optn eml via sf 00415690 RM BO ASC//** option 1 RM BO ASC//** DL1468 V 09NOV 4 MIADTW 1220 1520 RM BO ASC//** DL2203 V 09NOV 4 DTWMSP 1638 1735 RM BO ASC//** DL2824 V 09NOV 4 MSPPSC 1807 1945 RM BO ASC//** option 2 RM BO ASC//** DL1267 V 09NOV MIA SLC 1836 2159
RM BO ASC//** DL3958 V 10NOV SLC PSC 1100+1 1155+1 RM BO ASC//* approved by sod imnrmariano RM BO ASC//** S#162310206 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

2XNH4R / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin hk,tk,un / tkt open RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** assigned seats RM BO ASC//** sent minor eml via script RM BO ASC//** S#162310657 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

3HV6X5 / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin hk,tk,un / tkt open RM BO ASC//** major time chg / ht 40811/36005 RM BO ASC//** option 1 / al repro RM BO ASC//** option 2 RM BO ASC//** DL4272 E 10NOV BRD MSP 1647 1735 RM BO ASC//* DL2148 E 10NOV MSP RDU 2015 2351 RM BO ASC//** cld pax hwvr uatc RM BO ASC//** hence sent optn eml via sf 00415698 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162310994 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

E7FRH1 / Traveller Tier - Platinum RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin all hk stat / tkt open RM BO ASC//** mct error / ht 40991 RM BO ASC//** MCT violation at VIE on seg EWR-VIE-VLC RM BO ASC//** MCTRequired=25 minutes, Actual=-95 minutes RM BO ASC//** hwvr as chkd 09NOV flt is arriving at 0815am RM BO ASC//** and 10NOV flt is leaving at 0640am RM BO ASC//** cld al to verify mct hwvr uatc off calling RM BO ASC//** al ctc used: 1-866-711-1289 RM BO ASC//** hence qd for al ctc / S#162311666 / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

4D7SHJ / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** mct error / ht 40973/36005 RM BO ASC//** option 1 RM BO ASC//** B6 895 20OCT EWR MCO 0935 1232 RM BO ASC//** B6 052 20OCT MCO BOS 1335 1639 RM BO ASC//** B61303 20OCT BOS PHX 1830 2116 RM BO ASC//** option 2 RM BO ASC//** B6 927 20OCT EWR MCO C 0608 0852
RM BO ASC//** B6 552 20OCT MCOBOS C 1040 1335 RM BO ASC//** B61303 20OCT BOS PHX 3 1830 2116 RM BO ASC//** cld pax hwvr uatc RM BO ASC//** hence sent optn eml via sf 00415711 RM BO ASC//** approved by sod imnrmariano RM BO ASC//** S#162312193 / qr / nfat RM BO ASC//** no proper tagging in dmr RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

49INYT / Traveller Tier - Blue RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin tk,un,hx / tkt open RM BO ASC//** time chg / ht 40973 RM BO ASC//** minor asc on res / dmi itin ok RM BO ASC//** accepted minor chgs RM BO ASC//** assigned seats RM BO ASC//** sent minor eml via script RM BO ASC//** S#162312801 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

48OGB9 / Traveller Tier - Silver RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** rcvd itin hk,tk,un / tkt open RM BO ASC//** mct error seg 10/11 RM BO ASC//** as chckd prev agt sent eml to pax RM BO ASC//** pax chose opt 2 / prev agt sent re-acc eml to al RM BO ASC//** al reverted with waiver code hence RM BO ASC//** ff al instructions refered to sf 00399902 RM BO ASC//** and reissued tkt as even exch RM BO ASC//** added waiver code in endo RM BO ASC//** auto comm script RM BO ASC//** sent minor eml via script RM BO ASC//** S#162315276 / qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

3PLWTA / Traveller Tier - None RM BO ASC//************************ RM BO ASC//** asc / C2A_REJECT RM BO ASC//** rcvd itin un,tk,hk / tkt open RM BO ASC//** mct error / ht 40811 RM BO ASC//** as per prev docs pax not ok with RM BO ASC//** short connection / no oal pol in vnext RM BO ASC//** hence cld al hwvr uatc long que RM BO ASC//** qd for al ctc / S#162313650 & S#162313751 / nfat unable to add remarks in gds due to DUPLICATE SEGMENT 5/6 RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **

/ Traveller Tier - RM BO ASC//************************ RM BO ASC//** asc / nonimminent RM BO ASC//** RM BO ASC//** mct error / time chg / ht RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** RM BO ASC//** sf case: RM BO ASC//** approved by sod imnrmariano RM BO ASC//** RM BO ASC//** qr / nfat RM BO ASC//** JACKIE/MSH0045635/27AUG23 **