Relaying the order as per guidelines. Relaying the order with Updated selection Relaying the Order back to the shop with already Updated selection and added GW. Relaying the Order back with added GW. Shop is not answering will pst. Only possible shop is not answering will pst for now\ Shops are asking for more money above GW policy 15410 DM - PRICE CHANGE ***Working on DM***Sent DM, Resolved as Disputed. ***Working on DM***Shop needs more money above GW policy, unrelayed. ****Working on DM***Added goodwill, sent price change. ***Working on DM***Added goodwill approved by ____, sent price change. ***Working on DM***Shop will redeliver, added GW , approved by ________. DM - SUBS ***Working on DM***Shop don’t have the product, unrelayed. ***Working on DM***Called sender, agreed with subs, updated the order. ***working on DM***Called sender got no answer, left VM. Changed selection to CHOICE as per funeral guidelines. ***working on DM***Called sender, no answer, left VM stating that we authorize the florists to do subs, updated the order. ***Working on DM***Unrelayed the order since shop is out of del. DM – ALT DD ***Working on DM***Shop can’t del. today, unrelayed the order. ***Working on DM***Shop attempted to del., recipient is not available, changed del date as per guidelines. ***Working on DM***Funeral/Viewing different day, updated del date. ***Working on DM***Called sender, agreed with alt. del. Date, updated the order DOVE MESSAGES ***Working on DM***No changes made. ***working on DM***updated city/state and zip code, sent dm to shop ***Working on DM***Shop can't deliver to the given address, unrelayed the order. ***working on DM***Called sender, verified the address, processed the changes and sent dm to shop. ***Working on DM***Too early to call sender, will put order on hold and PST. ***Working on DM***Called sender, no answer, can't leave vm, email sent, placed order on hold, will PST. ************************************************************************************************************************************************** HOLDS NOTES TEMPLATE ***working on holds*** Too early to call sender, will pst for now. ***working on holds*** Sender will us callback, will CNAD. ***working on holds*** Called sender, agreed with subs, updated the order and resolved. ***working on holds*** Called sender, agreed with alt. del date, updated the order and resolved. ***working on holds*** Called sender, no answer, left vm, will CNAD. ***working on holds*** Called sender, no answer, can't leave vm, email sent, will PST. ***working on holds*** Called sender, bad number, sent email, will CNAD. ***working on holds*** Called sender and verified recipient's phone number, processed the changes and resolved hold. ***working on holds*** Called sender and verified recipient's address, processed the changes and resolved hold. 16.06.2025 Customer Emailed " 16.06.2025 Customer Chatted for OSC called shop and spoked with mark and he said that the order was out for the delivery and advised the sender about the delivery timeframe, Sender okayed. Customer called in complaining for non delivery and tried to call the shop but got no answer FCR-Called sender Carlos -hhr118 hht668 6186070103 843-797-7673 425-400-9680 6185883826 903-960-9051