I am afraid that we are unable to assist you better due to the lack of an image. Please know that in order to review order concerns, we need an image of the damaged items.
Please use the "attach file", "browse files", or "drop files" in the camera icon in the app.
You may also want to log out and log in, if did not work please make sure your app is updated.
Can you please try sending the photo of your order using the camera icon on the app? You can only upload real-time pictures through the camera.
Sorry about it however, we don't have an option to direct it via email you can only send it through the app.