Customers can no longer make third-party purchases because, as of August 29, 2024, T-Mobile has discontinued the option to set up carrier billing as a new payment method. This means that customers who did not already have carrier billing set up will not be able to use it for third-party purchases. For customers who had already set up carrier billing before this change, they can continue to use it as long as they do not remove it from their saved payment methods. To CX: We just wanted to let you know that as of August 29, 2024, T-Mobile has discontinued carrier billing for new third-party purchases. Customers who didn’t have it set up will no longer be able to use this option. However, if you had carrier billing established before this change, you can continue to use it as long as it remains in your saved payment methods. Thank you for your understanding and have a good one. 3d5270a7-4cff-4eef-9dcd-3c6f9564e92c N/A, 26 Sep. 2024 , 03:11am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent] WIRELESS CALLER, 26 Sep. 2024 , 03:11am I can't purchase a game pack through my tmobile account anymore. Why is that? T-Mobile, 26 Sep. 2024 , 03:11am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 26 Sep. 2024 , 03:11am One moment [Read] T-Mobile, 26 Sep. 2024 , 03:11am Thanks! A live representative will be with you shortly. [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:15am Hello? Marjorie, 26 Sep. 2024 , 03:16am Hello! This is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved. [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:17am Ok Marjorie, 26 Sep. 2024 , 03:17am No problem. I'm sure we can have this checked for you. May we know if there's any error message when you were trying to purchase it? [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:18am Just says it's unavailable Marjorie, 26 Sep. 2024 , 03:21am Got it. May we know the last time you were able to purchase it, and you noticed that it is no longer available through your account? [Read] [Privately] Rinzaann, 26 Sep. 2024 , 03:22am https://c2.t-mobile.com/accounts/bill-to-carrier [Sent] WIRELESS CALLER, 26 Sep. 2024 , 03:22am My subscription went through on September 15th Marjorie, 26 Sep. 2024 , 03:24am Thank you for that confirmation and sharing that with us. We're almost done checking here. Please bear with me [Read] Marjorie, 26 Sep. 2024 , 03:26am We appreciate your understanding as we review your account here and further details in our resources! Please be advised that customers who have previously set up bill to carrier can continue to enjoy this service as long as it remains in their saved payment methods. However, please note that once carrier billing is removed, it cannot be re-added. If you have any questions or need further assistance. Please let us know. Thank you so much! [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:27am But I never removed it WIRELESS CALLER, 26 Sep. 2024 , 03:32am Hello? Marjorie, 26 Sep. 2024 , 03:34am Thank you for your patience. We completely understand your third-party purchase concern, and I want to assure you that we’ve thoroughly checked, and T-Mobile will no longer be used as a payment method for any third-party purchases moving forward We do hope for your kind understanding about this one. [Read] Marjorie, 26 Sep. 2024 , 03:34am If you have any other questions or need more help with your account, just let me know. Thanks [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:35am But I still have subscriptions that are paid that way Marjorie, 26 Sep. 2024 , 03:38am We appreciate for letting us know that. No worries, as your representative today, we will escalate this for you for further investigation and will give you a call back to your line ending 9442 to give an update as soon as possible. It would take an estimated 24-48 hours. May we know if you are good with the call back to the line ending 9442? [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:39am Yes Marjorie, 26 Sep. 2024 , 03:40am Awesome! Thanks for accepting our extra help for you today! May I also know your name so that we can address you properly when we give you a call back as soon as we get the result of the escalation request? [Read] WIRELESS CALLER, 26 Sep. 2024 , 03:42am Jillian Marjorie, 26 Sep. 2024 , 03:44am Thank you so much, Jillian! Please expect a call from us as soon as we get the feedback. Just for a recap you contacted us today regarding game pack purchase through T-Mobile May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any [Read] Marjorie, 26 Sep. 2024 , 03:58am It looks like you've stepped away. Not a problem. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below. • [https://www.t-mobile.com/offers/t-mobile-tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) • [https://www.t-mobile.com/cell-phones/deals/special-offer](https://www.t-mobile.com/cell-phones/deals/special-offer) • [https://www.t-mobile.com/stores/locator/](https://www.t-mobile.com/stores/locator/) Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care! [Sent]