REFUND PAYMENT OPTIONS

PAYMENT METHOD FOR PA FPD: CREDIT/DEBIT = NO OPTION TO REFUNDED IT TO THEIR CARD // WE CAN, if they have BANK ACCOUNT/CHECKING ACCOUNT

Hi there. I really love this to be resolved for you, Melanie. And this might be an option that you may consider once the payment is reflecting on our system to be ready for payment refund submission.

Since this is just being processed today, we do recommend reaching us back tomorrow and then request a refund, somehow, we really don't have an option but if you have bank account/checking account you need to do is reach us back tomorrow once it is ready to be refunded but via checking account.

I hope this works out, Melanie.

=0000000000000000

I’m eager to help resolve this for you! Once your payment is fully reflected in our system, please reach out tomorrow to request a refund. We can only process refunds to a checking account, not the debit card used.

I hope this works out.

REFUND NOT YET IN REFUND PAYMENT TOOL FWUP OCT 3RD

2514 Riva Delgarito $119.37 CC

► N/A, 03 Oct. 2024 , 04:06am Welcome Reva ! [Sent]

Reva Delgarito, 03 Oct. 2024 , 04:06am Customer service

T-Mobile, 03 Oct. 2024 , 04:06am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read]

T-Mobile, 03 Oct. 2024 , 04:06am One moment [Read]

T-Mobile, 03 Oct. 2024 , 04:07am Thanks! A live representative will be with you shortly. [Read]

Marjorie, 03 Oct. 2024 , 04:07am Hello! This is Marj from T-Mobile, thank you for reaching out to us today! How may I help you? [Read]

Reva Delgarito, 03 Oct. 2024 , 04:08am Hello I made a payment arrangement this morning and now that I see 119 that was taking out of my acct I need that refunded asap

Marjorie, 03 Oct. 2024 , 04:12am Thanks for letting us know your payment arrangement, Reva. [Read]

Marjorie, 03 Oct. 2024 , 04:14am No worries, we will check this further for you. May we know the exact payment method (last four digits) for this payment, please? [Read]

Reva Delgarito, 03 Oct. 2024 , 04:14am 2514

Marjorie, 03 Oct. 2024 , 04:18am Thanks for confirming the last four-digits of the card, Reva. Yes, we've confirmed that it made your account balance into $0.00 because of the recent payment [Read]

Reva Delgarito, 03 Oct. 2024 , 04:19am Yes but before that I needed that payment arrangement

Marjorie, 03 Oct. 2024 , 04:25am As per checking, the payment indeed went through, but it is not yet showing to our refund payment tool. Once the payment of $119 is posted, we will submit a refund for you. Estimated within 24-48 hours for this payment to reflect here in our end to our refund tool.

To extend my help, I will give you a call back tomorrow. [Sent]

Marjorie, 03 Oct. 2024 , 04:25am And once we monitor that it is reflecting in our resources, we will reach you out to your 0621 line to ask your final authorization and submit a refund.

Would that be okay with you, Reva? [Read]

Reva Delgarito, 03 Oct. 2024 , 04:26am Ok that well work

Marjorie, 03 Oct. 2024 , 04:31am Thank you so much for your kind understanding, Reva. For future reference about the refund process, I just want to set the expectation with you that once it is posted then a refund option is available, this will be reviewed within 24 hours. Once approved, the funds will be deposited back within the next usually 1-3 business days (depending to your bank's refund process).

May we know your thoughts on this, please? [Read]

Marjorie, 03 Oct. 2024 , 04:41am Just for a recap you contacted us today regarding your payment and requesting it to be refunded

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely? [Read]

Reva Delgarito, 03 Oct. 2024 , 04:41am Yes

Reva Delgarito, 03 Oct. 2024 , 04:41am Thank you

Marjorie, 03 Oct. 2024 , 04:44am I appreciate that confirmation, Reva. Rest assured we will reach us back tomorrow. For your reference, you can also check this helpful link to lessen your effort: https://www.t-mobile.com/customers/self-service

Should this be all, thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care! [Received]