opening spiel

Hello there! Thank you for reaching Vail Resorts. In order for me to better assist you, can I have your name, phone number, and email address so I can pull up your account.

Thank you for the information. Kindly give me a moment to check this one for you please. I'll be right back!

Please bear with me as I am still pulling up my tools here and it is a bit slow than usual. Thank you!

Thank you for the wait. Upon checking here,

May I have the last four digits of your credit card please?

May I verify your shipping address please?

Apart from this. Is there anything else I can assist you with today?

You are most welcome! Aside from this concern, is there anything else that I would be glad to assist you with?

Perfect! If you have a second to rate me on how I handled you, your feedback will be much appreciated.

It was my pleasure to assist you today. Thanks for chatting with me today Always keep warm, stay safe and enjoy your days ahead!

Thanks for chatting with me today. Have a good day and stay safe always!

Please wait for the confirmation email 10-15 minutes from now, or within the day.

May I know to which specific resort is this for?

Thank you for the wait, upon checking here,

Are you still there? It appears you may have disengaged with this chat. Is there anything else I can assist you with at this time as I will be disconnecting in 2 minutes.

You appear to be inactive. I'm going to disconnect the chat now. Have a good day.

I will have you contact directly to our Corporates Sales and Services at 1-970-754-0005 and press option number 1 and then option number 2, as they are the only one who has the ability to assist you further.

Our Military Pass purchases are only handled by our Corporate Sales and Services department via our call center as it needs verification. So, you may contact them directly for you to be assisted on your pass purchase.

I am very sorry to hear about that. I understand if this situation frustrates you, especially the time and money you already had put in into this. If only I have the ability to provide you the needed resolution here on my end, I will be more than willing to help you. But my hands are tied with our standing policy as well. If you wanted to escalate this experience experience. You may do so by reaching or leaving your complaints or comments to comments@vailresorts.com. Rest assured, our management department will look into this matter to improve our services.

Thank you for the information . With regards to your inquiries. I am sorry about that, I am afraid we do not have the option to skip the shipping fee when purchasing your pass online. Only the call center has the option or the tools to skip the shipping fee. Please reach out to the call center at: (970)-754-0005 and they will be able to help you out.

Please know as well that the shipping and handling fee are refundable in person through the resort's ticket window or over the phone as well.