phase 1 Opening spiel: Thankyou for calling 1800flowers.com My name is Joyce how may I help you : Please allow me to assist you in making sure that your sister's special day is one she will never forget. :By the way, for what occasion would this be? :To get started, may I have your first name and last name please? :Thanks, ( ____ ). May I also ask for your phone number and zip code? :Got it! Can I have the first and last name of the recipient, please? :Thank you! To make sure I got it correctly, your sister's name is (__________) is that correct? :Perfect! May I have the zip code where the order should be delivered to? :Thank you. This order is going to New York, New York, correct? :Thank you so much. May I ask if this is going to a home address or an apartment? :Got it. May I have the recipient's street address, please? :Thank you. What I have here is 13th Street, 47 West, correct? :Thank you. May I have the recipient's phone number too? :To confirm, it's 6023181324, right? :Lastly, may I please have the email address of the recipient. :Got it! :Thank you for confirming the information needed. May I have the item number of the product you want to send for your sister? :Great Choice! Let me quickly check that for you, may I place this call on hold for a minute or two? :Thank you so much, please stay on the line :Thank you for patiently waiting, Angel. I hope you're still there. :I was able to find the item that you want. Our Garden of Grandeur is an all-around arrangement with pink roses and Peruvian lilies (alstroemeria) sunflowers, lavender stock, Athos poms accented with assorted greenery and it comes in different sizes from small to extra-large. :I'm glad you asked, we have 4 options available for you: We have the XL bouquet that comes with a balloon for only $149.99, our 2nd option is the Large for $124.99, we also have medium bouquet for $99.99 and our last option is the small bouquet for $74.99. Which size would like to get for your sister? GR :Allow me to check the availability of the 3 Happy Birthday Balloons. One moment please. :Thank you so much. :Angel, thanks for waiting. We have an available 3 Happy Birthday Balloons only for $17.99, and to make your sister's day more special and sweeter, we have a box of candies for only $19.99. Let's go ahead and add this to your order. :You've made a great choice! :By the way Angel, you mentioned earlier that your sister's birthday in on March 25th, right? :Great that you asked! allow me to check if we can deliver the gift on the 25th of March. :Thank you for your patience. Looking here, we can deliver your gift on March 25 :Good News! I have placed the order you want for your sister Karen, a large bouquet of Garden of Grandeur with a box of sweet treats and 3 balloons for her birthday on March 25th :Alright, please expect your gift to be delivered on March 25 from 9AM to 8PM at the recipient's time. :Angel, what message would you like to include on the card? :To confirm, your phone number is 864-494-4132, correct? :Thank you. I'm seeing here that the shipping fee is $34.98, but you know what, Angel? You actually don't have to pay for regular shipping each time you place an order with us. What's even better is I can help you save a lot of money each year. Would you like to hear more about this? :That's Great! We offer Celebration's Passport, which is a fantastic way to save! As a member, you'll enjoy free regular shipping for an entire year-all for just $19.99. And the best part? This benefit extends beyond 1-800-Flowers; it works across our entire family of brands. It's a great way to save on future orders. Let's to add this to your order today? :perfect choice! Allow me to process Your Celebrations Passport right now, a moment please. :I appreciate your patience, Angel. Let me confirm your information too so we can get your Celebrations Passport set up smoothly. Your name is Angel Smith, right? :Great! Can I have your billing address, please? :Thanks! Just to make sure I got it correctly, your address is 505 North Fifth St., Rapid Valley, SD 57701, right? :Perfect. And What's your email address :Thanks again! Just to confirm, your email is angelsmith@gmail.com. Is that correct? :Awesome, thank you! :I'm currently enrolling you to the Celebrations Passport, please bear with me. :Thank you :Let me provide you with the important terms and conditions of the Celebrations Passport Program. The cost of this 12-Month membership is $19.99 plus applicable taxes. Your membership benefits start today, including this order, and are valid for 12-Months from today. The membership is cancellable at any time. However, because you are placing an order today, and using your Passport benefit, you would not be eligible for a refund. You will be receiving a membership welcome email with a link to the full Terms and Conditions. This email includes your membership information and how to contact us with questions or if you wish to cancel. Some items, locations and dates are ineligible for Passport benefits. These will be indicated on each of our family of brands websites or you may ask your phone representative for details. :For your convenience, your Passport membership will automatically renew each year thereafter on the 12-Month anniversary of your enrollment at $29.99 or at the then current price. The renewal will be billed to any eligible payment method on file, including the payment method used on your most recent purchase. You may opt-out of the automatic renewal feature at any time prior to your renewal date. At least 30 days prior to your renewal date, you will receive an email reminding you of the auto-renewal, the then current cost of your membership renewal, and how to cancel if you wish to do so Do you wish to enroll today in the Celebrations Passport Program? :You're welcome, Angel. There you go! I have processed your Celebration's Passport and to make the most of your Celebration's Passport membership, please use your email address each time you log in on the website, with this your regular shipping fee will be deducted automatically. :Your total order is $282.49. Earlier, the shipping fee was $34.98, since you take advantage of the Celebration's Passport membership, the shipping fee went down to just $15.99. With this, you saved a total of $18.99! :Alright, now it's time to process the payment. :May I have your Credit Card Number that you will use for the payment, please? :To Confirm, your credit card number is: 4111111111111111, correct? :Thank you, and the expiration date of the card? :Angel, may I ask if you are the card holder? :Thanks! May I please have your billing address that appears on your card statement please? :Great! Your email address is angelsmith@gmail.com, right? :Thank you. Please expect an email confirmation of your order to be sent, you'll also receive a notification when your order is delivered. :My pleasure, Angel. Now we will proceed to authorize the card and finalize the payment using the details you provided. :I'll go ahead and complete your order now. :We appreciate your patience; your order has been completed. Please expect to receive an email confirmation of your order and the total amount charged to your credit card is $282.49. Your gift will be delivered on March 25th between 9 am and 8 pm. :It's my pleasure assisting you Angel and I know that you sister will enjoy her gifts. :Is there anything else I can help you with? :You're welcome and Thank you for doing business with 1800flowers.com! Have a good day! : : : : :