FBA - FBA RETURNS REPORTS

❤RETURN REPORTS

: we record all the returns processed to a seller in the returns report

: only the orders that have been refunded to the buyer and returned to one of our fulfillment centers will be displayed

: the return is processed according to the returns policy

❤ NAVIAGTE RETURNS REPORT : reports> fulfillment> customer concessions [on the left panel]> FBA customer returns

❤ In the customer returns page, seller can generate a specific report searching by:

• merchant sku
• fulfillment network sku
• order id
• asin
• LPN [license plate number> they are a unique serial number that identifies specific items throughout the fulfillment process.

they are used for internal processing and tracking

• even date

❤ FIELD 'DISPOSITION' : on the field 'disposition', we can see the condition in which the item was returned. in the help page we can also see what this means for the customer. these are the different condition:

• sellable
• damaged
• customer damaged
• defective
• carrier damaged
• expired

❤ FIELD 'CUSTIMER RETURN REPORT' : on the field ' customer return reason', we can see why the customer returned the item. those are pre-set fields. you can find the complete list on the help page. some statuses are very specific to clothing or jewelry. : additionally, i some cases there might be a column on the report including customer comments on the return reason, if available.

❤ FIELD 'STATUS' : on the field 'status', we ca see the current return status. These are the different statuses:

• unit returned to inventory - either as sellable or unsellable
• reimbursed- the unit is not returned to the inventory yet
• pending repackaging
• repackaged successfully - returned to sellable inventory