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14/06 PL

CNU250614445197

VCU250614030144_01

Surname : ELATMANI

Mobile Number : 07507502707

Post Code : KT14 6AL

1st Line of Address :50 Hollies Avenue WEST BYFLEET, KT14 6AL, GB

Email Address : fatiha-e@hotmail.co.uk

Model # : FWV1128BTSA.ABLQPUK

Serial # : 209PNCY4G971

DOP : 03/01/2023

Retailer : MARKS ELECTRICAL

[Customer Issues] WASHER customer keeps the washer cleaning every month cleaning every after wash no grease, no molds, no dirt grease stain from washer last month gray dark stains super clean hot cycle change detergent

Customer did super clean, hot cycle and tub clean. Customers change their detergent. The stain keeps on appearing to every clothes they were washing. Checked the dispenser and gasket no signs of molds or dirt that can cause the gray stains. Putting normal loads on the washer. Issue persist.

No noise, No error codes, No vibrations Kitchen Customer property May customer husband is the one who installed the unit no parking permit needed. repair or replace

a lot and now have 4 clothes that has the dark stain normal amount of loads

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is experiencing issues with their washing machine, specifically dark stains appearing on clothes after washing.

  2. Customer Request: Customer seeks assistance in resolving the staining issue and is willing to provide photos of the affected clothing for further evaluation.

  3. Agent Solution: Agent confirmed the customer's account and warranty status. The agent requested photos of the stained clothes to coordinate with technical experts for a resolution. The customer was informed to send the photos via email.

  4. Resolution Acceptance: Yes. The customer agreed to send the requested photos for further assistance.

  5. Customer Pain Point: Customer is frustrated with the washing machine's performance, as it is causing damage to their clothes, leading to inconvenience and potential loss of garments.

  6. Notable Comments: Customer mentioned they have already discarded some affected clothing and will only be able to provide photos from the most recent load.

[Request] FOR PL