Shared note

Working on ASK queue// TAMPA/LFC send us a message stating that JUDT NOTICED YOU GAVE US THE SAME APT NUMBER - THAT IS NOT VALID - ONHOLD. by: danny r. MAS No 50760621. Check order notes and messages. As per checking, the correct apartment no. has been provided already by the sender. No further action needed. Deleting message from the queue. Assisted by sup id 15247

Hello, I am Joshua calling from 1-800Flowers.com. I am calling concerning your order.

Am I speaking to Laura?

Hi, Laura, I just wanted to verify if the schedule of the service was yesterday?

YES: Thank you for letting me know. May I know when will it be?

I know that this arrangement was for a very important occasion, and I'm sorry if it was not delivered on time. I hope that you will let me fix this issue. Please allow me to process a redelivery of the arrangement and reroute it to the home address of the family of the recipient.

We can redeliver your order and it will arrive on __. Would that be alright with you?

Thank you. May I also have

Working on ASK queue// PETAL N BLOOM. Checked WIRE. Found none. Approving new price. Assisted by sup id 15247

Working on ANS queue//OOPSIE DAISY sent us a message “Erin wrote: our shop minimum for this area is $65.” to ensure the delivery, approved the price requested. Assisted with sup id 15247

Assisted with sup id 15247

Working on ASK queue//YANET FLOWERS sent us a message stating "BNCS wrote: Pease send a proper cancellation request asap." Checked order notes, history, and messages. Upon checking, found that the order was already canceled by the previous agent. Apparently, the