Shared note

Step 1 "Thank you for calling Harry and David, my name is _____. May I help you with an order?

Step 2 "I'd be happy to help you with that today. I understand you're calling to place an order with Harry & David. No worries, I'll guide you through the process and make sure we find the perfect gift for your needs."

Step 3 Not applicable (Skip this step)

Step 4 """For the security of your account, can you please verify your.."" first and last name Street Address Email Address"

Step 5 "Thank you for providing that information."

Step 6 "(Customer Name), are you ordering for yourself or someone else today?"

Step 7 "Option 1: All Occasions | Harry's Gift Box That's wonderful. If you're looking for one of our most popular gifts that's perfect for nearly any occasion, I highly recommend our Harry's Gift Box. It's one of our best sellers because it includes a delicious assortment of premium treats, such as our signature Royal Riviera® Pears, gourmet snacks, and sweet favorites that recipients truly enjoy. Many customers choose this gift when they're unsure of the recipient's preferences because it offers a great variety and provides an impressive unboxing experience. This is only for $59.99.

Option 2: Birthday | Birthday Celebration Banquet I'd be delighted to help you celebrate their special day! One of our most popular birthday gifts is the Birthday Celebration Banquet. It's a customer favorite because it combines fresh fruit, gourmet treats, and festive birthday-themed goodies all in one gift. It creates a complete birthday experience and is ideal for sharing with family, friends, or coworkers. Customers especially love it because it feels both thoughtful and celebratory without needing to purchase multiple gifts. If you're looking for a gift that makes a memorable birthday impression, the Birthday Celebration Banquet is definitely one of our best recommendations. This is only for $49.99.

Sympathy Occasion | With Sympathy Fruit and Sweets Gift Basket I'm sorry to hear about the circumstances. I'd be honored to help you select an appropriate gift. One of our most thoughtful and popular sympathy gifts is the With Sympathy Fruit and Sweets Gift Basket. This gift is carefully designed to express your condolences in a meaningful way, featuring a selection of fresh fruit paired with gourmet sweets and comforting treats. Many customers choose this basket because it offers a heartfelt gesture of support while providing something the recipient can enjoy and share with family during a difficult time. It's an elegant and considerate way to let someone know you're thinking of them and offering your support. This is only for $119.99"

Step 8 """May I have the recipient's name, address and contact number?"" ""When would you like this to be delivered?"""

Step 9 May I have your credit or debit card number?

Step 10 Get special offer from the Harry and David Website

Step 11 "Let me tell you about our Celebrations Passport Program! This yearly membership provides you with free standard shipping and no service charge on eligible products from our family of brands. The annual cost is only $29.99, and membership benefits can start today, including Free Shipping and No Service Charge on this order. Would you like to enroll today? "

Step 12 "Is there anything else I can Assist you with?" Step 13 "Thank you for shopping with Harry and David and have a wonderful day."