TRACKER

*****1/19/2026

INTERACTION ID: 38d58d6c-20b1-4a9b-ace2-dec1ebc383ff EMAIL FROM: mcamanigandan@gmail.com CUSTOMER'S NAME: Umapathi, Manigandan ISSUE: Hello HP Team I have already returned both items from the order H367080892 It's almost 3 weeks my refund is not received. Could you please kindly check and assist with the refund at earliest possible time Thank you ORDER NUMBER: H367080892 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have send a follow up regarding with the refund status and to wait for an update within 1-2 business days STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: informed customer that we have sent a follow up with the refund

note: was able to put docs both sterling and dax. assisted by ms vhey

INTERACTION ID: 42db032b-eb0d-4346-9fd0-e6801bfcdf26 EMAIL FROM: ljsutherland9545@att.net CUSTOMER'S NAME: Lisa Sutherland ISSUE: I accepted an offer for an Inspire Envy printer in November of 2025. I should have read the reviews as this printer is garbage. It does not have a self feed, the multipage scanner often misses a page, if a page has a table on it the scanner only scans the table not the entire page, the"page is jammed" alert is activated with almost every use. I pull a blank page out. I used my Office jet 5740 for years with no problems. I feel like HP sent out deals on the Inspire Envy to get rid of this product. I am very unhappy with HP and have been a loyal customer forever. I would like to know what my options are, very poor printer. Lisa Jo Sutherland ORDER NUMBER: Order # 000519851 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked additional info as not fully verified. also asked which site she purchase the device. offer to reach out tech support to resolve the issue with his printer that need technical support STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's response

note: was able to put docs both sterling and dax. assisted by ms vhey

****SR

INTERACTION ID: e1a018f8-0a76-4914-8cc2-a853aa4bd318 EMAIL FROM: deb1roody@mac.com CUSTOMER'S NAME: Deborah S. Roody ISSUE: Thank you for your message.  Time is an issue for me so I’ve gone ahead and ordered a new printer.  No need for the Sales Team to call. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer reply and appreciate for placing new order STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: acknowledge customer

noted: was able to put docs both sterling and dax. assisted by ms vhey

INTERACTION ID: 29b42720-86b0-46f7-ba10-f107d5a9075f EMAIL FROM: jerry@lutjenbiz.com CUSTOMER'S NAME: Jerry Lutjen ISSUE: Looking to provide a spreadsheet for a large quatinity order of supplies to determine bulk pricing. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked customer is he's looking to purchase laptop that has spreedsheet or just the supply STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: provide smb team contact details

NOTE: no qcct in sterling but was able to put docs in dax

INTERACTION ID: 5ae54c7a-0f01-4d13-b239-2bbaccd05480 EMAIL FROM: malanidhruv98@gmail.com CUSTOMER'S NAME: Malani, Dhruv ISSUE: Dear HP Support Team, I am writing to report an issue with my HP 230W laptop charger, which I purchased from Amazon on 2 August 2025. The product came with a 1-year warranty, which is still valid. Unfortunately, the charger has completely stopped charging my laptop. I have already tried all possible troubleshooting steps, including checking different power sockets, reconnecting the charger multiple times, and ensuring there is no issue with the laptop port. However, the charger still does not work. This issue is causing significant inconvenience, and I request you to please take this matter on priority and arrange for a replacement or repair as per the warranty terms as soon as possible. I am attaching the Amazon invoice and warranty slip with this email for your reference and verification I expect a prompt response and resolution from your side. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise to reach out amazon directly for return request. provide technical support contact details for tech issue on his charger STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: advise to reach out to amazon for return

no acct in sterling. unable to put docs in dax has an error was able to report to support

INTERACTION ID: aa3124a4-50a1-4a6e-9694-bd444edd177a EMAIL FROM: mpdipinto@gmail.com CUSTOMER'S NAME: DiPinto, Margaret Email: mpdipinto@gmail.com ISSUE: Thank you for your response to my request.  I have just reordered and the new order number is:  Your HP order H369474583 has been received.  I appreciate how you handled this matter for me. ORDER NUMBER:
H365525340 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have processed promo replacement and is currently being handle by specialist and to wait and email for an update STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: submit promo replacement cx place new order #H369474583

noted: was able to put docs both sterling and dax. assisted by ms cha

INTERACTION ID: 4deaa113-2413-4908-85d9-455a0ce46fe6 EMAIL FROM: cindysmith72@yahoo.com CUSTOMER'S NAME: cindy smith ISSUE: I was trying to use my veterans discount. I guess I had an account that was created several years ago. My account has a store associated with it, but I don't remember setting up the account. Anyway, I would like to find out what I need to do in order to use the veterans discount. I already have an ID.me account so verification is taken care of. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer concern. asked some details like screenshot that shows verification to make sure the discount applied correctly STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's response

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 901ba8c5-c7db-46f6-8893-be323b4dbb15 EMAIL FROM: wcliffwhc@hotmail.com CUSTOMER'S NAME: William Cliff ISSUE: I recently Purchased TWO HP LAPTOPS (Orders H366033499 & H366253828) Along with each, I also Purchased one Mouse ($48.00 Before Tax) for each Laptop. The Mouse ordered within H366033499 is failing to function. Of course, this order was for my Wife. In order to keep her happy, I gave her the Mouse that I had purchased from my order. Note: Troubleshooting on the Failed Mouse: I powered the mouse Off /On, I Replaced the Battery and replunged the mouse Wireless plug from the laptop. I even tried using the Failed Mouse on My OMEN Laptop. The Mouse Still Failes to Function. Because I paid HP, $48.00 (Before Tax), HP 430 Multi-Device Wireless Mouse Estimated shipping date Nov 25 SKU: 3B4Q2AA#ABL, Serial #: 9CP52501TJ I would like to ask for a HP Mouse warranty replacement. Please advise as to what I need to do, as well as an Order/Exchange Replacement Number to track this occurrence. Sincerely, William H. Cliff 954 Guadalupe Drive, Orange City, Fl 32763 Me: 4014509959 Wife 4014874886 ORDER NUMBER: H366033499 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that there's already a return that has been already process. provide return details . informed that he don't need to return the mouse and can just keep it STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: informed customer about the return/exchange process

noted: was able to put docs both sterling and dax. assisted by ms margie

INTERACTION ID: a63783f0-ee7a-4ff2-b30e-8b6721b3c643 EMAIL FROM: ckbarrett@sbcglobal.net CUSTOMER'S NAME: Yahoo, Rogers ISSUE: Dear Mr. Stevenson, I received your email dated 01/17/2026 and accept what you have offered as it is obvious HP is not taking responsibility for an error made by an HP employee. I am very disappointed in the HP "business processes" that you say you are following. As I explained in my calls and documented in detail in the email sent to your department, an HP employee made the mistake but I am having to suffer the consequences. Therefore I do not agree with your statement: "We value our customers more than anything" as it is contrary to what I am experiencing. Our pastor reminded us yesterday in his sermon that in the Book of James (in a Christian Bible), we are directed to forgive those who have treated us wrongly. So in that vein, I am doing so. But we are not directed to forget and, rest assured, I will not forget the HP "business processes" and how I was treated. My husband and I have purchased many HP products for personal use and for businesses we own/ed and operate/d. and will refrain from ever purchasing or authorizing a purchase from HP again. Kind Regards, Cynthia K Barrett ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: not fully verified. asked additional info to further review the details and to have her issue resolved STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply

noted: was able to put docs both sterling and dax. assisted by ms margie

INTERACTION ID: 7d76c6c8-b8af-41c5-bd0d-c97f7495b067 EMAIL FROM: imran@abgroups.us CUSTOMER'S NAME: Imran Granday ISSUE: Dear Sales Team, I hope this email finds you well. We are requesting a formal quote for the procurement for items ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked which hp product he'd like to get the quote STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply. refer to smb

noted: was able to put docs both sterling and dax. assisted by ms margie

INTERACTION ID: 4f45827f-5a2d-43b9-847f-3fecc8685b3c EMAIL FROM: christopher.baden8@gmail.com CUSTOMER'S NAME: Christopher Baden ISSUE: I have a 4 to 5 year old HP 8030 series and that just re-uped my ink or it is in transit. My Printer has not printed color pics or documents for well over a year. I have tried and see all the test print pages look good but have issues. Have has an IT guy try to fix and he believes the printer s life as run it's course. Was looking for a new printer soon and would like to know my options and if you can take back the ink recently shipped and if you have any need to recycle the old. Been happy with HP and was hoping to set up a monthly plan with a new or recycled version of what I have. I scan and print pictures a lot and need a home office work horse. Christopher Baden 612-701-5390 christopher.baden8@gmail.com ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: recommend a printer. advise to reach out instant ink for further assistance with his old ink subscription STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: recommend printer

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: bca52f6b-04f6-4fe6-bb58-65eb80ee31e8 EMAIL FROM: JMRTIRE@WINDSTREAM.NET CUSTOMER'S NAME: SUSAN BYARS ISSUE: FED UP!!!!!!!!!!!! JUST RECEIVED THE REPLACEMENT PRINTER. THERE IS NO PRINT HEAD. I NEED A PHONE NUMBER THAT I CAN ACTUALLY SPEAK TO SOMEONE!!! ORDER NUMBER: BXHX4565-01 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer to reach out technical support for further assistance STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: refer to tech

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 3a25582d-ad9e-4f7e-90fc-f0fd9c4cdeaf EMAIL FROM: joedlupo1@gmail.com CUSTOMER'S NAME: Joseph Lupo ISSUE: Cart A31VHAV_1 priced at 1,627 under "UBS Employee Store." Discount is small and similar spec at Dell EPP is priced lower but I prefer to stay with HP. The online chat agent tried to offer me an additional discount but we got disconnected. If you can price this model better than I am prepared to buy. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked for callback details for further assistance with better pricing STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's response

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 4deaa113-2413-4908-85d9-455a0ce46fe6 EMAIL FROM: cindysmith72@yahoo.com CUSTOMER'S NAME: smith, cindy ISSUE: Good afternoon, I'm attaching a screenshot of my information from id.me. I hope this will be sufficient. If not, please let me know. My mailing/shipping address is  106 Tara Dr  Unionville, TN  37180 ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that he's already registered ho hp frontline heroes and inform on how the discount works STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: registered hp frontline heroes

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 9bc06804-9f70-476b-aec1-26985d83de36 EMAIL FROM: rmt021279@yahoo.com CUSTOMER'S NAME: Renee Taylor ISSUE: I did not receive a label to return the mouse that was missing a part from the box. How do I get that? ORDER NUMBER: H368823249 RETURN OR CANCEL REASON: n/a ACTION TAKEN: adv customer that she don't need to do return and to just wait for the replacement to arrived and also to wait for the tracking details STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: adv customer to wait for the replacement to arrived

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 4f45827f-5a2d-43b9-847f-3fecc8685b3c EMAIL FROM: baden8@gmail.com CUSTOMER'S NAME: Christopher Baden ISSUE: I saw some set up with montly payments. Saw one @ 15.95 per month. Would that option be a good option? Or could I set up this unit on the same type plan. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that the printer we recommend comes with 3 months free instant ink, provide the plan he mentioned and provide what it includes STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: provide more details about HP instant ink

noted: was able to put docs both sterling and dax. assisted by ms gel

****1/20/2026

INTERACTION ID: 2146dfae-6129-45ba-839a-8870ab77bb16 EMAIL FROM: esbell@southernco.com CUSTOMER'S NAME: Edward Bell ISSUE: are the t630 and t650 network ready? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge and elaborate concern confirming if he's referring to the built in network capability on both models STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's response

NOTE: no acct in sterling but was able to create contact and put docs assisted by ms margie and ms vhey

INTERACTION ID: 18883553-46d2-4bfb-bd68-28b96441e6ca EMAIL FROM: ftrimby@gmail.com CUSTOMER'S NAME: Forrest Trimby ISSUE: I am requesting a replacement of this order. I have been unable to set up the computer due to the keyboard suddenly not being recognized by the software. I spent almost an hour online looking at FAQ and then over 3 hours with the AI bot. The latter made sure that all possible drivers were updated. The keyboard works with my Dell laptop and a spare keyboard also will not work with the HP Omni. I have had it. For about $1,000 I should have received a working item. The BIOS also was updated with no help for the problem. ORDER NUMBER: H368558075 RETURN OR CANCEL REASON: n/a ACTION TAKEN: refer to tech first for further assistance with the software and to check the compatibility of the keyboard and once it's confirmed the incompatibility we can proceed with the return STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: refer to tech

NOTE: no acct in sterling but was able to create contact and put docs assisted byand ms vhey

INTERACTION ID: 62db6d5b-7370-4566-9514-7ccba2153140 EMAIL FROM: office@eckmayerinc.com CUSTOMER'S NAME: steve tesmer ISSUE: Having problems with our printer and the service man said we do not have HP Ink Cartridges in the system. However, the cartridge that was sent to us was NOT an HP product. Even though the box and order said it was. SO my complaint is the product I received was not the product I ordered. I would like either the correct product sent or a refund please. ORDER NUMBER: H366334114 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer to wait for an update as a case already been submitted STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: informed customer to wait for an update

noted: was able to put docs both sterling and dax. assisted by ms vhey

INTERACTION ID: d42f6b97-230e-4823-81e8-dd05756bc3fd EMAIL FROM: candicepmk@gmail.com CUSTOMER'S NAME: Candice Khoo ISSUE: Order number: H366211654 Name on the order: Candice Khoo Phone number associated on the order: 6505188553 Email address: cpmkhoo@ucdavis.edu Billing address: 1175 Lake Blvd Apt 107, Davis, CA 95616
ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about return policy. informed to reach out technical support team for further assistance STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: refer to tech for further assistance

noted: was able to put docs both sterling and dax. assisted by ms vhey

****SR

INTERACTION ID: 2146dfae-6129-45ba-839a-8870ab77bb16 EMAIL FROM: esbell@southernco.com CUSTOMER'S NAME: Edward Bell ISSUE: Thank You Heather! ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: thank you email transfer to sd STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: transferred

INTERACTION ID: 602c9288-618f-4b46-a5d5-784aa60323a3 EMAIL FROM: antinozzik@utlx.com CUSTOMER'S NAME: Kimberly Antinozzi ISSUE: I filed a dispute online about the warranty dates on my printer. The response I received by email was not satisfactory. I am not sure what was even completed. I reached out 3 days AFTER said warranty date. The printer is awful. Shakes like crazy when printing, constant paper jams. I asked if they could consider accepting the warranty since it was only 3 days from expiration when I reached out and I didn't receive it until several days after it shipped (warranty date). Please review/advise. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer concern advise to reach out to technical support team for further assistance with his printer issue and review warranty coverage STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: refer to tech

noted: was able to put docs both sterling and dax. assisted by ms maris

INTERACTION ID: 01c4aed3-c92c-4d24-a2d3-a9218459b300 EMAIL FROM: L.Gumberg@lgrealtyadvisors.com CUSTOMER'S NAME: Lawrence Gumberg ISSUE: Notice says order was delivered. However, the order has not arrived. Please investigate and advise. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that the order was marked as delivered. informed to check the item in the garage and to reply us back if he didn't receive the package so we can submit a case STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply

noted: was able to put docs both sterling and dax. assisted by ms maris

****SR

INTERACTION ID: 18883553-46d2-4bfb-bd68-28b96441e6ca EMAIL FROM: ftrimby@gmail.com CUSTOMER'S NAME: Forrest Trimby ISSUE: I have already wasted 4 hours with technical support and wish to either receive a replacement unit or a refund of my money. Sincerely, ORDER NUMBER: H368558075 RETURN OR CANCEL REASON: n/a ACTION TAKEN: upon checking customer has been already assisted STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: return for exchange has already been created

noted: was able to put docs both sterling and dax. assisted by ms margie

SR****

INTERACTION ID: 217e21c2-ceb5-4394-a51a-c5362a09bc83 EMAIL FROM: prisilla@comcast.net CUSTOMER'S NAME: Priscilla Bergeron ISSUE: Thank you for taking care of this issue for me. I have just confirmed the registration online and it seems to have a one year coverage. The care pack that I purchased is a "3 Year Next Business Day Advance Exchange for ENVY Mid Printers? Please explain. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that the carepack is correctly associated with the product. inform that system will update and the three year carepack will reflect once it's successfully processed STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: carepack registration initiated

noted: was able to put docs both sterling and dax. assisted by ms margie

INTERACTION ID: a7a408cc-a070-41d1-96ba-744b96e19bfa Queue: HH_AM_US_CX_HPDirect_EMAIL_EN EMAIL FROM: mdwintz@yahoo.com CUSTOMER'S NAME: Michael Wintz ISSUE: Thank you for your prompt response, Joelle ! I appreciate it. When I received the HP Universal USB-C Multiport Hub and tried to use it to connect my 3 monitors as I set up my new HP laptop (love it !!), the displays either wouldn't appear, or, if they did appear they would be all staticie and unusable. I'm familiar enough with computer technology to set up the displays in the Settings/System/Display/Extend Displays. I also made sure each monitor was set to "autoconfigure". This process worked fine for my last two laptops, so I assumed it would work with the new one. I can only assume that the multiport hub is defective in some way. I went to the local computer store and purchased a new multiport hub with works perfectly, so I don't need the one I bought from HP now. If you can just tell me how I can start a return for this product, I would appreciate it ? ORDER NUMBER: H368675172 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge and process return for refund. provided with the return details STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: created return for refund

noted: was able to put docs both sterling and dax. assisted by ms margie

INTERACTION ID: 72cf80ac-1ab3-44b0-9324-c50dccad4b4f EMAIL FROM: mannguye@usc.edu CUSTOMER'S NAME: Man Nguyen ISSUE: Hi Support, I would like to request a refund for the expedited shipment. The device was supposed to arrive in 2 to 4 days, but now it is on day 15. Thank you! ORDER NUMBER: H361887033 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the EDD date and advise to contact us back if he didn't receive the item yet so we can request refund for the shipping fee STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: provide EDD date

noted: was able to put docs both sterling and dax. assisted by ms vhey

*****1/21/2026

INTERACTION ID: aa789094-33b8-4bbc-be2c-452f8d58a9bb EMAIL FROM: hobarttownship@hobarttrustee.comhobarttownship@hobarttrustee.com CUSTOMER'S NAME: Fred Williams ISSUE: This order is for a local government facility that is tax-exempt. Is there a way to turn in my tax-exempt form and be reimbursed for the tax on my order? ORDER NUMBER: H367384985 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer concern. was able to provide details on how customer can request a tax exempt and the requirement needed. STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: tax exemption process

noted: was able to put docs both sterling and dax. assisted by ms vhey

****SR

INTERACTION ID: a85e73ef-d235-4a32-9dde-4ce5c10b592b EMAIL FROM: ecornell1011@gmail.com CUSTOMER'S NAME: Emily Cornell ISSUE: Hello, according to your last email, I should have received an update within 1-2 business days of 1/14/26. It has now been 5 business days and I have not heard anything. I would really love to know what is going on with this issue? ORDER NUMBER: H366031704 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have submitted a follow up about the 2 year complimentary carepack. and offered $15.00 one time courtesy for the inconvenience in getting an inaccurate laptop color STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer reply if he would accept the offer

noted: was able to put docs both sterling and dax. assisted by ms MARIS / vhey

INTERACTION ID: 743ea7a5-cb46-47d7-b34a-de6767be8e1c EMAIL FROM: foodservice@northtylerday.org CUSTOMER'S NAME: DARLENE LOPER ISSUE: North Tyler Day Nursery is interested in purchasing the following item through Tech Soup. https://www.hp.com/us-en/shop/cart?pStoreID=techsoup Please let me know where to send out Tax Exemption Paperwork or other info. Additional purchases of HP items will occur this year.Thank you. Darlene Loper foodservice@northtylerday.org 903-592-3671 ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that she need to make a purchase first to request for a tax exempt. was able to provide the requirements needed to tax exempt STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: Tax exempt request

noted: was able to put docs both sterling and dax. assisted by ms vhey

INTERACTION ID: 290def6a-1310-4ad9-b0ce-bf9e1fe3cb3f EMAIL FROM: giannag3020@gmail.com CUSTOMER'S NAME: Gianna G ISSUE: Order Number: H369058015 Phone Number: 845-341-7298 Name: John Guarino Email: myoldcar66@yahoo.com Billing Address: 200 Gardnerville Road, New Hampton, NY 10958 Purchased over phone with HP employee ORDER NUMBER: H369058015 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer base on research that Based on general industry standards and the components listed for the HP OmniBook 3 15.6-inch Touchscreen Laptop (2025/2026 models), the device likely contains PFAS or PFCs, which are commonly used in modern electronics. advise to us pfas screen protector for peace of mind STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: advise to use pfas free screen protector

noted: was able to put docs both sterling and dax. assisted by ms vhey

INTERACTION ID: 529153d6-7e93-4d21-94f5-5a8b87ee0a08 EMAIL FROM: lauren@perrysrestaurants.com CUSTOMER'S NAME: Lauren Michel ISSUE: The magenta in this new printer is low straight out of the box, and before printing anything. I'd like a replacement magenta. ORDER NUMBER: H369060677 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked to elaborate the issue with cartridge. asked for a photo or video showing the issue STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply

noted: was able to put docs both sterling and dax. assisted by ms maris

INTERACTION ID: 30c02671-9c36-4940-a5a0-9a27cad73ef1 EMAIL FROM: cym.bobov@gmail.com CUSTOMER'S NAME: Chaim Y Miller ISSUE: Hi I'd like to process a return. Thank you. ORDER NUMBER: H366140569 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer concern. asked the reason he would like to return the item STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's response

noted: was able to put docs both sterling and dax. assisted by ms maris

INTERACTION ID: 8ea255b5-5b22-485f-b9ca-0a866a721c46 EMAIL FROM: cathy@nslawnewport.com CUSTOMER'S NAME: Craig Sampson ISSUE: Order was placed on January 6, 2026, and not yet received. Tracking information has not been updated. Please advise. ORDER NUMBER: H364894103 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise that we have submitted a case and to wait for an update. STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: created a case/ WE STUCK

INTERACTION ID: 8fa47092-e7b0-472b-87fc-9892d3e96b10 EMAIL FROM: gilljands@gmail.com CUSTOMER'S NAME: Stew Gill ISSUE: Am I going to get a phone call on Thursday at 2P EST to discuss the purchase? Please confirm. Thank you ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: send request to tl requesting to forward email to brandon STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: transfer to sd

INTERACTION ID: 1a8df434-b757-41a5-af1e-6b9cd906b78b EMAIL FROM: dkempf4010@comcast.net CUSTOMER'S NAME: Dan Kempf ISSUE: I have am HP 9800 that I have had "FOREVER" and has died. What would be a new counterpart to that model ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: recommend a product similar to his current printer as alternative STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: recommend a product

noted: no acct in sterling but was able to put docs on dax. assisted by ms gel

INTERACTION ID: e808ca5b-03db-4dc7-8b6d-9853c663571b EMAIL FROM: sf49ervette@gmail.com CUSTOMER'S NAME: Juan Antonio Ramos ISSUE: I am looking for a work computer that meets the following SPECS: Windows 11 Professional 64-bit computer. (Microsoft Windows 11 Buyer’s Guide) Do not purchase new computers with Windows 10 as Microsoft plans to end its support in 2025. Do not purchase the Home Edition of Windows 11 as it does not support disk encryption. For better performance 16 GB of RAM or higher is recommend. Intel Core processor 3.2 GHz or higher, 64-bit only. AMD processors are supported, 3.2 GHz or higher, 64-bit only. Minimum of a 250 GB Solid-State Disk Drive (SSD) or NVME Drive. WiFi that supports either 5Ghz (recommended) or 2.4Ghz compatible Wireless Access Points. Windows tablets and All-in-One computers only supported with an external keyboard. I want to make sure the HP ProBook 4 G1i 16 inch Notebook AI PC Wolf Pro Security Edition meets the requirements for $799. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that the probook 4 gli 16 inch meets his needs. reinforce and provide the benefits in getting this product though the price if higher than what he expected STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: provide more details about the product customer wants

noted: no acct in sterling but was able to put docs on dax. assisted by ms gel

INTERACTION ID: a2fbdf95-f6bf-4a67-9f27-04e0f4fc6bc2 EMAIL FROM: iluvj0984@gmail.com CUSTOMER'S NAME: Yolanda Abad ISSUE: I purchased ink for my printer HP 9018 on 11/20/25. I was assured it would work on the printer that was formerly on Instant Ink plan. However, the four ink cartridges does not work on the printer after numerous attempts. I am unable to use the ink cartridges. This to request to return the ink to you and please refund $143.41 charged to my credit card on 11/20/25. Your attention to this matter would be greatly appreciated. Yolanda Abad ORDER NUMBER: H332609961 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that the ink cartridge is compatible to his printer. educate to reach out to tech to check her printer and was able to asked why she just contact us now when the ink we're purchase 2 months ago STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: Refer to tech to check her printer

noted: was able to put docs both sterling and dax. assisted by ms gel

***SR

INTERACTION ID: 529153d6-7e93-4d21-94f5-5a8b87ee0a08 EMAIL FROM: auren@perrysrestaurants.com CUSTOMER'S NAME: Lauren Michel ISSUE: We received the new printer today. Upon powering it up, after it finished initializing, it showed “magenta cartridge is very low.” The other colors are full. We have reseated the magenta cartridge and power-cycled the printer, but magenta still indicates very low. Photos are attached. ORDER NUMBER: H369060677 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have submitted a case for parts replacement and one of our specialist might be calling him to send the replacement details and if there's some info needed wait for an update within 1-2 business day STS OFFERED: n/a REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: submitted case for parts replacement

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 26574d3d-dd23-406b-bb59-0e71e54cbd6a EMAIL FROM: awal8388@gmail.com CUSTOMER'S NAME: Aziz Alroshood ISSUE: Hi purchased a laptop for gaming but after doing more research I felt like I made the wrong purchase with Omnibook 3 so I want to return it for a refund. I have not opened it and I was hoping i could return it without being charged restocking fee. ORDER NUMBER: H369136537 RETURN OR CANCEL REASON: n/a ACTION TAKEN: reinforce to keep the product and offer rewards points STS OFFERED: 1000 hp rewards points REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply

noted: was able to put docs both sterling and dax. assisted by ms gel

INTERACTION ID: 3543f47f-3c63-441d-a4df-3d92f783882a EMAIL FROM: coachcruss@gmail.com CUSTOMER'S NAME: Christian Russell ISSUE: Hi There, This order was erroneously made. I did not intend to purchase a printer. I only wanted the ink. May I return the printer and get a credit back? Thank you! ORDER NUMBER: h367404265 RETURN OR CANCEL REASON: n/a ACTION TAKEN: reinforce customer to keep the item. offer hp rewards points STS OFFERED: 300 hp points REASON WHY NO STS DONE:
EXPECTATIONS: OUTCOME: waiting for customer's reply