CHAT DRIVER SUSPENSION · Offline Notepad

Hall Patricia, 30 Aug. 2023 , 11:38pm I want to pay half bill on Friday and the remaining in 2 weeks

T-Mobile, 30 Aug. 2023 , 11:38pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 30 Aug. 2023 , 11:38pm Let’s work on your request. [Read]

T-Mobile, 30 Aug. 2023 , 11:38pm [Rich Content] [Read]

Hall Patricia, 30 Aug. 2023 , 11:39pm Chat with a live Expert

T-Mobile, 30 Aug. 2023 , 11:39pm Transferring you to our live customer support team. Wait times may be longer than normal and we'll be with you as soon as possible. We appreciate your patience. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Hall Patricia, 30 Aug. 2023 , 11:43pm Ok

Abigael, 30 Aug. 2023 , 11:47pm Hi , this is Abby from T-Mobile, I’m happy to help take care for your concern ? [Read]

Hall Patricia, 30 Aug. 2023 , 11:47pm I want to pay half bill on Friday and then other in 2 wks later

Abigael, 30 Aug. 2023 , 11:51pm At T-Mobile, we want to always keep you connected. This isn’t the experience we want you to have at any time and especially for something this important. [Read]

Abigael, 31 Aug. 2023 , 12:02am We appreciate that you're top of your bill and thank you for taking the time to reach us out.

Looks like we're a little behind of our payments. Indeed, managing finances can be challenging nowadays. Took the liberty to check the account and our options to keep the account active. To secure the account, we only ask that you pay at least the minimum amount which is $160.89 to set up payment arrangement and restore service. Is it possible to do it today? [Read]

Hall Patricia, 31 Aug. 2023 , 12:12am No I cant until Friday my payday

Abigael, 31 Aug. 2023 , 12:17am We do understand that you wants to pay the minimum amount on your Friday to keep your line active, however that the only option that we can offer you once the minimum payment has been settle you can set up a pay payment arrangement. is that sound good . [Read]

Abigael, 31 Aug. 2023 , 12:17am appreciate your payment! And I understand the need of extra time, especially when there is a unforeseen event occur. We just don't want you as well to be burden w/ restore fee piling up, since unless we settle the minimum, service may be suspended again.

I don't want you to feel that I am pushing you with paying the minimum since you're currently trying to catch up with bills until get the funds, it's just that as much as we want to (RESTORE OR SET UP A PAYMENT ARRANGEMENT), payment of minimum is needed.

What we can recommend for the mean time, you can connect to home Wi-Fi and once ready to pay all minimum, then we can definitely restore and set a new payment arrangement to keep service. Let me know if you have questions. [Read]

Hall Patricia, 31 Aug. 2023 , 12:22am Ok

Abigael, 31 Aug. 2023 , 12:23am Thank you the for patience and understanding on our recommendation [Read]

Abigael, 31 Aug. 2023 , 12:27am Let me know if you have any other concern, so we can further assist you ? [Read] CS CONCERN WANT TO PAY ON FRIDAY AND THE OTHER 2 WEEKS Hall Patricia, 31 Aug. 2023 , 12:28am No further assistance

Abigael, 31 Aug. 2023 , 12:29am Thank you so much for allowing me to help you about your concern. We are happy here at T-Mobile that we are able to provide information regarding this concern. [Sent]