Offline Notepad View raw

Shared snapshot

19/06 CALLS

CNU250619490502

Surname : SIMS

Mobile Number : 07725274141 / 07703112388

Post Code : PE9 2LA

1st Line of Address : 66 High Street St. Martins STAMFORD, PE9 2LA, GB

Email Address : jana_rodrigues2004@hotmail.com

Model # : F4X7011TWB.AGWQPUK

Serial # : 408PNLP4Q600

DOP : 01/09/2024

Retailer : CURRYS

[Customer Issues] WASHER CANT REPAIR 6 MONTHS AGO IF COULD BE REPLACED 2 WEEKS NOW NO WASHER DRAIN BLOCKAGE ENGINEER CANNOT FIND THE PROBLEM VISIT JUST TODAY EVERYTHING IS OKAY

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a washing machine that has been non-functional for two weeks, displaying a drain blockage error, and was recently inspected by a technician who could not identify the issue.

  2. Customer Request: Customer is seeking a replacement for the washing machine, as it is still under warranty and has not been usable for an extended period.

  3. Agent Solution: Agent informed the customer that they need to wait for the technician's report, which will take up to two business days. The agent coordinated with the repair department to expedite the process and suggested that the customer could follow up with the technician for quicker reporting.

  4. Resolution Acceptance: No. The customer expressed frustration with the delay and the inability to wash clothes, indicating dissatisfaction with the proposed solution.

  5. Customer Pain Point: Customer is frustrated by the prolonged inability to use the washing machine, the technician's inconclusive visit, and the waiting period for the report, which adds to their inconvenience.

  6. Notable Comments: Customer mentioned that they have been unable to wash clothes for two weeks and expressed disappointment with the service and the situation, emphasizing the urgency of their need for a functional washing machine.

[Request] DONE

CNU250619493275

Surname : LORING

Mobile Number : 07836202014

Post Code : CM17 0LP

1st Line of Address :Orchard House Moor Hall Road, HARLOW, CM17 0LP, GB

Email Address : johnloring@me.com

Model # : GML960PYFE.APYQLGU

Serial # : 411TRTXE4233

DOP : 08/06/2025

Retailer : DOMESTIC AND GENERAL SERVICES LTD

[Customer Issues] FRIDGE DELIVERED OVER A WEEK AGO AND HAS DENTS

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a dent in the front door of their fridge freezer, which was delivered just over a week ago.

  2. Customer Request: Customer seeks resolution for the damage claim and wants to know the status of their previous communications regarding the issue.

  3. Agent Solution: Agent verified the customer's account and confirmed that the damage on delivery claim is incomplete. The agent coordinated with the resolutions team, who confirmed they received the customer's email and will respond within the day regarding the damage claim.

  4. Resolution Acceptance: Yes. The customer accepted the information provided and is awaiting a response from the damage on delivery team.

  5. Customer Pain Point: Customer expressed frustration over the delay in resolving the issue and the lack of communication regarding their previous emails.

  6. Notable Comments: Customer mentioned they have been dealing with the issue for over a week and highlighted a previous email indicating that the company had not received necessary files, suggesting a potential system error.

[Request] DONE DOCUMENTING

CNU250619491050

Surname : THOMSON

Mobile Number : 07930883915

Post Code : EH21 6LL

1st Line of Address : 1/2 Blackthorn, Gracefield Court, MUSSELBURGH, EH21 6LL, GB

Email Address : No email

Model # : F4X1009NWK.AGWQPUK

Serial # : 503PNNACU367

DOP : 24/05/2025

Retailer : JOHN LEWIS

[Customer Issues] WASHER REGISTRATION

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to clarify the warranty status of a washing machine purchased from John Lewis, as the online registration indicates a two-year warranty instead of the expected five-year guarantee.

  2. Customer Request: Customer seeks assistance to register the washing machine for the five-year warranty, as promised at the time of purchase.

  3. Agent Solution: Agent confirmed that the five-year warranty registration can be done free of charge. The agent created an account for the customer and collected necessary details, including the model and serial number of the washing machine, to proceed with the registration.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution to register the washing machine for the five-year warranty.

  5. Customer Pain Point: Customer expressed confusion and concern regarding the discrepancy in warranty information, feeling uncertain about the coverage of the washing machine.

  6. Notable Comments: Customer mentioned this is their first time contacting LG for assistance and opted for postal communication for the warranty confirmation, as they do not have an email address.

[Request] DONE REGISTERING

Surname : NEWMAN

Mobile Number : 07944309281

Post Code : TW16 7DF

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE FREEZER GBS62PZGGN NEW UNIT

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to inquire about temperature settings on their fridge freezer, specifically model JGBS62P dead GGN, as it is currently too warm.

  2. Customer Request: Customer seeks clarification on how to adjust the temperature settings to make the fridge colder, particularly if setting it to number 2 will help.

  3. Agent Solution: Agent explained that setting the fridge to a lower number (like 2) will indeed make it colder. The agent also described the express freeze and express cool functions, clarifying that these settings will continue to cool until manually turned off.

  4. Resolution Acceptance: Yes. The customer accepted the advice to lower the temperature setting to 2 for better cooling.

  5. Customer Pain Point: Customer expressed concern about the fridge being too warm, especially after a full shopping trip, which could affect food preservation.

  6. Notable Comments: Customer mentioned they were considering using the express cool feature but needed clarification on how long it would operate. The customer appreciated the agent's assistance in understanding the settings.

[Request] JUST A QUIREY DID NOT ASK THE 3 MAIN INFO SO NO NEED TO DOCUMENT

RNU250619015494

Surname : MUNRO

Mobile Number : 01256473337

Post Code : RG21 3HE

1st Line of Address : 11 Coombehurst Drive, BASINGSTOKE, RG21 3HE, GB

Email Address :

Model # : GSL961PZBV.APZQLGU

Serial # : 810TRVM0M815

DOP : 21/11/2018

Retailer :

[Customer Issues] FRIDGE FREEZER ICE MAKER IS BROKEN QUITE A WHILE AGO

Water tank is fitted properly. Customer cannot hear the pump working when trying to dispense. Customer cannot hear the motor working .

american express [Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling about an LG fridge freezer, specifically reporting that the ice maker is broken and not dispensing ice.

  2. Customer Request: Customer seeks assistance with troubleshooting the ice maker issue and potentially scheduling a repair.

  3. Agent Solution: Agent verified the issue by asking detailed questions about the ice maker's functionality and the water dispenser. After confirming the ice maker is not dispensing ice and that the unit is out of warranty, the agent informed the customer that the repair would cost £215, which includes parts, labor, and VAT. The agent also mentioned the possibility of a partial refund if the compressor is found to be the issue.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution as they expressed concern about the cost of the repair.

  5. Customer Pain Point: Customer is frustrated with the ongoing issue of the ice maker not functioning properly, especially since this is not the first occurrence of the problem.

  6. Notable Comments: Customer indicated that the fridge freezer is over six years old and has had previous repairs for the same issue. They do not have an extended warranty or insurance for the appliance.

[Request] CANNOT BE REPAIRED SINCE THE UNIT IS MORE THAN 6YEARS OLD NOW

RNU250619016694

Surname : SALOME

Mobile Number : 07403828688

Post Code : E14 7HS

1st Line of Address : Flat 2 Regents Canal House 626 Commercial Road LONDON, E14 7HS, GBFlat 2 Regents Canal House 626 Commercial Road LONDON, E14 7HS, GB

Email Address : cssalome@gmail.com

Model # : AO RETAIL LTD C/O EXPERT 360

Serial # : 312XHBE02701

DOP : 26/04/2024

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] FRIDGE NOT DISPENSING ICE AND WATER water tank

Turned off and on. Unplugged and plug in. Change water. Cleaned the water tank and filter. Pump is not working since water is also not dispensing. Ice turned on and off. Issue persist.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer's refrigerator has stopped dispensing ice and water, despite multiple troubleshooting attempts, including resetting and checking the water tank.

  2. Customer Request: Customer seeks assistance with the malfunctioning ice and water dispenser and requests a repair appointment if the issue cannot be resolved.

  3. Agent Solution: Agent gathered detailed information about the issue and the troubleshooting steps already taken. After confirming the model and serial number, the agent scheduled a repair service for the refrigerator, ensuring the customer was informed of the next steps.

  4. Resolution Acceptance: Yes. The customer accepted the scheduled repair appointment and expressed appreciation for the assistance.

  5. Customer Pain Point: Customer is frustrated with the recurring issues of the refrigerator, especially since this is the second unit received due to a previous faulty one. They also expressed dissatisfaction with the online support resources.

  6. Notable Comments: Customer highlighted that the online troubleshooting information does not match their refrigerator model, indicating a need for better resources. They also mentioned the inconvenience caused by the malfunction, as they rely on the appliance daily.

[Request] DONE BOOKING

Surname : OKHTAR

Mobile Number : 07446131383

Post Code : DE23 8QE

1st Line of Address : 4 Goodale Street, DERBY, DE23 8QE, GB

Email Address : munawar111076@gmail.com

Model # : F4X1009NWK

Serial # : 502PNGXAY351

DOP : 02/06/2025

Retailer : CURRYS

[Customer Issues] NOT CLEANING THE CLOTHES PROPERLY NOT TAKING THE DETERGENT PURCHASED ON JUNE 2 AND DELIVERED IT ON JUNE 5 Customer wants to return it

Clothes are coming out not clean. Tube tub clean once after it was delivered. No signs of black mold and dirt. Normal loads at least 5 to 6. Detergent is not exceeding the max line. Clothes still have stains and dirt.. Cleaned dispenser drawer. Inlet pipes are not kinked or bent. Issue persist.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a newly purchased LG washing machine that is not dispensing detergent properly and is leaving stains on clothes after washing.

  2. Customer Request: Customer seeks to return the washing machine due to its malfunction and poor cleaning performance.

  3. Agent Solution: Agent conducted troubleshooting steps, including verifying the detergent loading and checking for any error codes. After confirming the issue persists, the agent informed the customer that a repair visit is necessary before considering a return or replacement, as LG operates on a repair-first policy.

  4. Resolution Acceptance: No. The customer expressed a strong desire to return the machine instead of proceeding with a repair.

  5. Customer Pain Point: Customer is frustrated with the washing machine's performance, especially since it is a new purchase, and feels inconvenienced by the need to deal with repairs instead of a straightforward return.

  6. Notable Comments: Customer mentioned that the washing machine was purchased only ten days ago and is disappointed that it is not functioning as expected. The customer is adamant about wanting a return rather than a repair.

[Request] DONE REFER TO CONTACT THE RETAILER SINCE IT'S STILL WITHIN THE RETURN PERIOD

CNU250619494117

Surname : BILAKHIA

Mobile Number : 02089026502 Post Code : HA9 6DS

1st Line of Address : 227 Harrow Road, WEMBLEY, HA9 6DS, GB

Email Address : divyabilakhia@hotmail.co.uk

Model # : GSL761MCKV.AMCQLGU

Serial # : 103TRDP5710

DOP : 30/03/2021

Retailer : CURRYS

[Customer Issues] FRIDGE TEMP IS GONE UP FREEZER IS NOT WORKING

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling about a malfunctioning fridge freezer that is not freezing properly, seeking clarification on repair options and warranty coverage.

  2. Customer Request: Customer wants to confirm if the fridge freezer can be repaired and what the associated costs and guarantees are for the repair service.

  3. Agent Solution: Agent confirmed that the fridge freezer is out of warranty and explained the repair process, including a service charge of £215. The agent clarified that repairs are guaranteed for 90 days, but any issues after that would incur additional charges.

  4. Resolution Acceptance: No. The customer expressed hesitation about proceeding with the repair due to concerns about potential recurring issues and costs.

  5. Customer Pain Point: Customer is frustrated by previous experiences with repairs leading to recurring problems and is wary of incurring additional charges for the same issue shortly after repair.

  6. Notable Comments: Customer mentioned considering purchasing a new fridge instead of repairing the current one due to concerns about reliability and cost-effectiveness of repairs.

[Request] DONE THEY WILL THNK ABOUT THE CHARGEABLE REPAIR

CNU250619494240 RNU250619017775

Surname : LYNCH

Mobile Number : 07977950069

Post Code : B75 6TX

1st Line of Address : 56 Dower Road, SUTTON COLDFIELD, WARWICKSHIRE, B75 6TX, GB

Email Address : lauralynch24@hotmail.co.uk

Model # : F4X1009NWK.AGWQPUK

Serial # : 411PNLPTZ648

DOP : 04/02/2025

Retailer : HUGHES

[Customer Issues] CNU250619493376 WONT DRAIN THE WATER AT THE BACK 2 days ago

TS: pulled out the machine. No sign of blockage on the hoses. Unplugged the machine. And restarted it. NO kinked hoses.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a washing machine that is not draining water, which started two days ago.

  2. Customer Request: Customer seeks to book a repair appointment for the washing machine after confirming troubleshooting steps have already been taken.

  3. Agent Solution: Agent verified the customer's details and confirmed that troubleshooting had been completed. The agent proceeded to document the issue and scheduled a repair appointment for the washing machine.

  4. Resolution Acceptance: Yes. The customer accepted the proposed repair appointment after confirming the issue and previous troubleshooting.

  5. Customer Pain Point: Customer expressed frustration over the washing machine's inability to drain, especially after having already performed troubleshooting steps without resolution.

  6. Notable Comments: Customer mentioned the washing machine was purchased on February 4, 2025, from M Hughes and provided the serial number for verification.

[Request] DONE BOOKING

CNU250619495080

Surname : GIRTOM

Mobile Number : 07956875862

Post Code : S714 QZ

1st Line of Address : Flat 6 Wellcroft House Church Street

Email Address : lorrainegirtom35@gmail.com

Model # : F2T208WSEE

Serial # : 310VOYQ01850

DOP : 26/06/2024

Retailer : ARGOS ONLINE

[Customer Issues] COMPLAIN WASHER NOISE SPIN LAST WEEK AGO PARTS OF IT DRY AND PARTS OF IT WET

Cleaned the filter. Clothes not getting tangled. Not overloaded. Washer is properly leveled. Washer have the proper spacing at the side and back. Cotton wash, 16 and 40 degrees settings. Unplugged and plug in the appliance. Issue persist.

No parking permit needed.

Customer will never buy LG item ever said.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to complain about their LG washing machine, which is making excessive noise during the spin cycle and leaving clothes damp after washing. The customer has been on the phone for over an hour trying to book a repair service.

  2. Customer Request: The customer seeks to schedule a repair appointment for their washing machine, which has not been successfully booked despite multiple attempts.

  3. Agent Solution: The agent acknowledged the customer's frustration and confirmed that the previous representative had requested to add the customer's postcode to the system. The agent assured the customer that once the postcode is updated, they would proceed to book the repair service. The agent also gathered detailed information about the washing machine's issues and troubleshooting steps already taken by the customer.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution as they expressed frustration over the lengthy process and previous failed attempts to book the service.

  5. Customer Pain Point: The customer is frustrated by the poor performance of the washing machine, the time wasted on the phone without resolution, and the overall quality of the product, stating they would not recommend LG.

  6. Notable Comments: The customer mentioned they have already paid a significant amount for the washing machine and expressed dissatisfaction with the service received, indicating they would not purchase LG products again in the future.

[Request] WILL BOOK ONCE THE POSTCODE HAS BEEN ADDED WILL UPDATE IN SMS

CNU250619493581

Surname : MRS. BURFORD

Mobile Number : 07437482536

Post Code : SO19 6PZ

1st Line of Address : 5 Cowper Road, SOUTHAMPTON, SO19 6PZ, GB

Email Address : Shuhuaburford@yahoo.com

Model # : F4X1009NWK

Serial # : 501PNMHAH771

DOP : 08/03/2025 ORDERED 14/03/2025 DELIVERED

Retailer : LG SHOP

2025-06-19 [UK] EMAIL REQUEST SENT

[5 Year Warranty Registration Failed - RAW WM - MARCH 2025]

**** SERIAL ONLY - OBS HAVE CONFIRMED THE PURCHASE ****

As a result please request the following from the customer:

=== ERROR NOTES ===

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer called regarding a warranty registration issue for their washing machine, prompted by an email from LG Electronics requesting a reference number.

  2. Customer Request: Customer seeks assistance with registering their washing machine warranty, as the serial number provided was incorrect.

  3. Agent Solution: Agent confirmed the customer's details and offered to register the warranty on their behalf. The agent guided the customer to provide the correct serial number and model number from the washing machine. After verifying the information, the agent successfully registered the warranty.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution to register the warranty without needing to send additional documentation.

  5. Customer Pain Point: Customer expressed frustration over the incorrect serial number issue and the need to clarify warranty registration, which caused confusion.

  6. Notable Comments: Customer mentioned purchasing the washing machine from the LG website and provided specific details about the purchase date and delivery, indicating a desire for accurate warranty processing.

[Request] DONE REGISTERING

CNU250617474168 RNU250619018764

Surname : VINCE

Mobile Number : 07366766968

Post Code : BH21 4BB

1st Line of Address : 11 Tattersall Gardens, WIMBORNE, DORSET, BH21 4BB, GB

Email Address : shevince@live.co.uk

Model # : F4X7011TSB.AESQPUK

Serial # : 408PNNA4P759

DOP : 28/02/2025

Retailer : CURRYS

[Customer Issues] CURRYS WASHER BANGING NOISE 3 TO 4 DAYS NOW CNU250617474168

Loads not getting tangled and ball up. Unit is properly level. Unit has the right spacing at the sides and back. Drum turned by hand and there's a noise. Issue persists.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to book an engineer visit for a washing machine that has been making a banging noise during operation for the past 2 to 4 days.

  2. Customer Request: Customer seeks to schedule a service appointment for the washing machine to address the banging noise issue.

  3. Agent Solution: Agent confirmed the customer's previous contact and coordinated with technical experts regarding the issue. The agent documented the request for an engineer visit and assured the customer that the booking process was underway.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and was informed that the booking was being processed.

  5. Customer Pain Point: Customer expressed frustration over the noise issue and mentioned that they had previously called but did not receive the promised email link for assistance.

  6. Notable Comments: Customer provided detailed information about their account and expressed urgency in resolving the issue, indicating reliance on the washing machine for daily use.

[Request] DONE BOOKING

CNU250618478342

Surname : SMITH

Mobile Number : 07885640415

Post Code : LE1 3BW

1st Line of Address : T P I Aerospace Ltd 70 Friday Street, LEICESTER, LE1 3BW, GBT P I Aerospace Ltd 70 Friday Street, LEICESTER, LE1 3BW, GB

Email Address : ben@tpi.co.uk

Model # : DF222FPS.APZQEUK

Serial # : 301KWJU0F988

DOP : 15/07/2023

Retailer : RELIANT

[Customer Issues] DISHWASHER MONDAY MOTHERBOARD AND DISPLAY

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding ongoing issues with their dishwasher, specifically needing a new motherboard and display as indicated by a previous engineer visit.

  2. Customer Request: Customer seeks confirmation about the replacement parts and the next steps for repair, as they missed a call from LG regarding this matter.

  3. Agent Solution: Agent verified the customer's account and confirmed that the necessary spare parts have been ordered. The agent then informed the customer that they would be transferred to the resolutions team, who would handle the case further and provide updates on the repair process.

  4. Resolution Acceptance: Yes. The customer accepted the transfer to the resolutions team for further assistance regarding the repair.

  5. Customer Pain Point: Customer expressed frustration over the repeated visits from engineers and the delay in receiving the necessary parts for their dishwasher repair.

  6. Notable Comments: Customer mentioned that they had been informed by the engineer that LG would follow up within five days, indicating a need for timely communication regarding the repair status.

[Request] DONE TRANSFERRED TO RESO

CNU250619496581

Surname : SMITH

Mobile Number : 07838295030 / 07462158871

Post Code : CR2 6GP

1st Line of Address : 7 Lambourn Close, SOUTH CROYDON, CR2 6GP, GB

Email Address : dream212xx@hotmail.com

Model # : F4Y913BCTA1.APBQPUK

Serial # : 401PNWK6R249

DOP : 04/05/2024

Retailer : MARKS ELECTRICAL

[Customer Issues] WASHER LEAKING ON A WASH FROM THE FRONT DOOR AND BEHIND THE MACHINE JUST TODAY Customer cannot pull out the machine to check if the leakage is coming from the back or underneath.

Gasket doesn't have any visible damage. Cleaned the gasket. No visible damage on the door and the lock of the door. Inlet and outlet pipes doesn't have any visible damage. No error codes. Issue persists.

[Consultation contents]

[Request] DONE DOCUMENTING

CNU250619496546

Surname : REHMAN

Mobile Number : 01913870118 / 07952970850

Post Code : N21 1JR

1st Line of Address : 18 Gallus Close, 18 LONDON, N21 1JR, GB

Email Address : shoaiburehman@yahoo.com

Model # : GBB39DSJZ

Serial # : 703TRMF2G019

DOP : 04/08/2017

Retailer : CURRYS PC WORLD

[Customer Issues] FRIDGE FRIDGE FREEZER IS NOT COOLING YESTERDAY

No error codes. No noise. Unit still have light however not cooling at all.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling about an LG fridge that is not cooling at all, indicating a potential compressor issue under warranty.

  2. Customer Request: Customer seeks assistance in arranging for a repair service or guidance on how to proceed with the compressor issue.

  3. Agent Solution: Agent confirmed that the fridge is out of warranty for service booking since it was purchased in August 2017. The agent advised the customer to contact a local engineer for repairs and informed them that reimbursement for the compressor part could be claimed after providing necessary documentation, including the invoice and engineer's report.

  4. Resolution Acceptance: Yes. The customer accepted the need to contact a local engineer for repairs and understood the reimbursement process for the compressor part.

  5. Customer Pain Point: Customer expressed frustration over the inconvenience of having a non-functional fridge and the need to find a local engineer for repairs.

  6. Notable Comments: Customer mentioned that this was their first call to LG regarding the issue and requested clarity on the reimbursement process after the repair is completed.

Note: Advise the customer to contact a local engineer since we can only book a unit below 6 years old.

[Request] DONE

CNU250617470275

Surname : BORKIN

Mobile Number : 07547359277

Post Code : M23 0NJ

1st Line of Address : 5 Kerne Grove, MANCHESTER, M23 0NJ, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] DISHWASHER

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a dishwasher that requires replacement after an engineer's visit determined a part needed to be ordered.

  2. Customer Request: Customer seeks assistance in resolving the issue with the dishwasher and is looking for a follow-up from the resolutions team.

  3. Agent Solution: Agent documented the customer's information and attempted to transfer the call to the resolutions team for further assistance. However, the resolutions team was unavailable, and the agent offered to call the customer back later.

  4. Resolution Acceptance: Yes. The customer accepted the option for the agent to call back later when the resolutions team is available.

  5. Customer Pain Point: Customer expressed frustration over the ongoing issue with the dishwasher and the inconvenience caused by the need for replacement.

  6. Notable Comments: Customer provided detailed information about the dishwasher issue and expressed a preference for a callback rather than waiting on the line.

[Request] WILL RING CUSTOMER BACK ONCE THE RESO IS AVAIL

CNU250619496480

Surname : MOORE

Mobile Number : 07931881422

Post Code : NN10 9SP

1st Line of Address : 9 Moor Road, RUSHDEN, NN10 9SP, GB

Email Address : mrsmariamoore57@outlook.com

Model # : F4V309WNE.ABWQPUK

Serial # : 109PNHN1H385

DOP : 07/12/2021

Retailer : CURRYS

[Customer Issues] WASHER THE DRUM AFTER FINISHED

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is inquiring about her LG washing machine, which has a drum issue that seems to be seized up. She is unsure if her warranty is with LG or another company.

  2. Customer Request: Customer seeks clarification on her warranty coverage and assistance with the washing machine issue.

  3. Agent Solution: Agent confirmed that the customer has an extended warranty with LG and explained the differences between LG's warranty and the other company. The agent suggested that the customer check her warranty details and contact the appropriate service provider for assistance with the washing machine.

  4. Resolution Acceptance: No. The customer decided to contact the other company for service as she was unsure about her warranty with LG.

  5. Customer Pain Point: Customer expressed confusion regarding her warranty coverage and frustration with the difficulty in finding the correct information about her washing machine service.

  6. Notable Comments: Customer mentioned that she has been paying for insurance monthly and is uncertain about the specifics of her coverage. She also noted that the process of managing her warranty online is confusing.

[Request] DONE

CNU250619496651

Surname : ISMAIL

Mobile Number : 07305614254

Post Code : B11 3FJ

1st Line of Address : 19 New Imperial Crescent, BIRMINGHAM, WORCESTERSHIRE, B11 3FJ, GB

Email Address : najamismail@yahoo.co.uk

Model # : F4X7009TWB.AGWQPUK

Serial # : 502PNURBJ678

DOP : 14/05/2025

Retailer : JOHN LEWIS

[Customer Issues] WASHER WARRANTY

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to register their LG washing machine for warranty purposes after purchase.

  2. Customer Request: Customer seeks assistance in registering the washing machine for the extended warranty.

  3. Agent Solution: Agent confirmed the customer's request and began creating an account for warranty registration. The agent collected necessary information, including the customer's name, mobile number, postcode, and email address. The agent also guided the customer to locate the model and serial numbers on the washing machine.

  4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the warranty and provided the required information.

  5. Customer Pain Point: Customer expressed some frustration with the process, indicating it was their first time calling LG for assistance.

  6. Notable Comments: Customer confirmed they are in front of the washing machine while providing the model and serial numbers. They also agreed to receive emails regarding LG's goods and services and satisfaction surveys.

[Request] DONE REGISTERING