Opening 

Customer just says hi, no issue stated.

Hi , This is Patricia from T-Mobile, how may I help you?

Customer with a Problem

Hi , this is Patricia from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

Customer with a basic Inquiry?

Hi , this is Patricia from T-Mobile, I’m happy to help take care of XXXX  for you.  (move forward statement) 


CLOSING:
Customer Issue resolved:
Closing statement;
Awesome! So happy we were able to help. Have a great rest of your day! 

Gotcha! I am glad that we were able to [recap] today. I also sent you my personal guarantee to give you a piece of reminder who assisted you today. Seeing that you don't have any other concerns at this time, once again this is Patricia and I will go ahead and close this conversation.

It's been my pleasure helping you out with your ____ . To wrap up our conversation, I just want to tell you how much we appreciate you for your continued loyalty. Thank you for being with us for __ FANTASTIC years! 😊

Branding Closing Spiel

 We here in T-Mobile, we are happy to help you resolving your issue today. Thank you. Bye now!


That’s great to hear! So XX, just a recap of what we did on your account. We (XX). Take care and have a great day!

Recap with self service:

Just a quick recap, we have -- and thank you once again for allowing me to help you.

For future reference,