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SCRIPT Opening spiel 3 points verification (Name, DOB and email) -issue Aside from __ is there anything else I can help you? Offer survey -If you have a minute to answer a quick survey at the end of this call, I would really appreciate your feedback(You can modify this.) Closing spiel - Thank you for calling Vail resorts have a great day. (Additional info will be provided by the QA soon.)
Placing the guest on hold.
--May I place the line on hold to process the __ or to check in my resources about ___? --Thank you for patiently waiting in the line (name of the guest).
Thank you for calling Vail Resorts, my name is Aljun. How may I help you?
May I have your name, date of birth and email address please?
UPON CHECKING I FOUND OUT A DUPLICATE PROFILE
Okay Aljun, upon checking here, I found out that you have a multiple account
Okay… Is it okay with you if I'll put this call into hold----
Aside from resetting your password, is there anything else I can help you with today?
OFFER SURVEY : Your feedback is important to us! We do have a short survey after this call and we would love to hear your response. It will only take less than a minute of your time. Should you decide to participate, please stay on the line.
Thank you Aljun and have a great day. Stay safe!
A-alpha q-quebec r-romeo B-bravo s-sierra C-charlie t-tango D-delta u-uniform E-echo v-victor F-foxtrot w-whiskey g-golf x-ray h-hotel y-yankee i-india z-zulu j-juliet k-kilo l-lima m-mike n-november o-oscar p-papa
Important!
Please review on your free/avail time for your reference.
ROL
Please follow the steps below in order for you to sign your release of liability.
- Log into My Account on epicpass.com or snow.com.
- Click on "My Account".
- Navigate to the red box in the upper right corner Action Required.
- Click Complete Release.
LESSONS
Lessons are only handled by the resort itself as they are the only one who can access their system. So, you may contact them directly for further assistance. May I know to which specific resort is this for? So, I can provide you their contact number.
RENTALS
Rentals are only handled by the rentals department as they are the only one who has the access into their system. Please do contact them directly for bookings and reservations at 970-754-0033. Or you can also contact directly to the resort you are planning to visit, they can also assist you on your equipment rentals. May I know to which specific resort is this for? So, I can provide you their contact number.
PHOTO UPLOAD
Yes, you may update your photo. However, it can only be updated in person through our ticketing window as they are the only one who has the tools to update Personal Identifiable Information (PII).
Since this information are classified as personal and confidential, for security reason this information can only be changed in person through our ticketing window at any of our own resort. You may do so on your visit at the resort to avoid any travel inconvenience on your end.
PROFILE/ACCOUNT
You just need to login at Epicpass.com, once logged in, click Hi (name of the guest) on the right top corner and select My Epic Account. From there, you will be routed into your account profile and will be able to update your personal information and check your products or orders.
PASS SHIPPING
Printing of 2022-2023 passes already started this month and printed by batches. Once your pass is printed it will be forwarded to our currier company for shipping and you will be notified via email once your pass is already on shipping process, from their you may expect your pass within 7 to 10 business days.
Also, please know that if you needed your passes before it will physically arrived, you always have the option to have it printed at the resort's ticket window by simply presenting one valid ID for your account verification.
BUDYY PASS and SWAF
Buddy tickets are a flat discounted ticket that doesn't change price all season long. Ski with a friend tickets fluctuate based on the window price of the day. For more information, please see https://www.epicpass.com/benefits/swaf.aspx
Buddy and Ski with a Friend tickets can only be used at our 34 owned and operated North American resorts. They cannot be used at any of our partner resorts.
Buddy tickets are only offered to guests who purchased their eligible full season ski pass prior to the 05/31 pass deadline. So, it is only a discounted ticket that you can share with your family or friends who do not have a season pass and wanted to access the resort.
Unfortunately, Epic Day Passes are not eligible for buddy passes. For full list of eligible passes, you may check it here; https://www.epicpass.com/benefits/swaf.aspx?tc_1=3 and scroll down to FAQ's and click Benefit Ticket Basics.
Pass holders must accompany their friend to the ticket window and display their pass in order to pick-up a Ski with a Friend or Buddy Ticket.
When you are logged in and on your account page looking at your photo, click the "Season passes" tab just above it to the right. Scroll down to your pass and click the + sign to expand your pass. Buddy and ski with a friend tickets are located under "benefit tickets".
PASS UPGRADE
Yes, you can upgrade your pass anytime of the season as long as we are still selling passes. However, please know that there will be a price difference already as the season progresses, prices will increase. If you decide to upgrade your pass now, you will be charged on the pass full price as we are no longer offering the $49 down payment option.
PASS REFUND
Our passes are non-refundable unless you have a reason for canceling that is outlined under Epic Coverage. Please review our website for qualifying reasons for a refund here: https://www.epicpass.com/info/epic-coverage.aspx If you have an eligible personal event that is covered by Epic Coverage, You can initiate a refund request for personal events by calling 1-877-895-1297 or by visiting the refund request page. https://intake.sedgwick.com/u/Vail.
LIFT TICKETS
Lift tickets can be purchased online here: https://www.snow.com/planavacation/lifttickets.aspx First select the resort, followed by dates, and age range, and options will appear. Lift tickets are more expensive per day and have to be purchased for a specific resort and specific date. Epic season passes and Epic Day Passes are purchased early in the season and are non-refundable, non-transferable, are less expensive per day, and are can be used all season long.
Lift tickets are fully refundable, as long as they are unused. To request a refund for lift tickets, Buddy/SWAF tickets, or on-mountain activities (e.g., tubing, night skiing, sight-seeing), please call us at 970-754-0005 or visit the resort ticket window.
COMPLIMENTARY PASS or 4 & Under Pass
Kids 4 and under receive free lift access with the 4 and Under Epic Pass. To be eligible for this pass, the child must be 4 years old or under at the time of purchase. If the child turns 5 during the ski season, they are still eligible for this pass. To receive this pass, bring proof of age to any Vail Resorts owned-and-operated ticket window. The child must be accompanied by an adult on mountain at all times.
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Ski With A Friend Tickets | Epic Season Pass
Ski With A Friend Tickets | Epic Season Pass
[7/27 11:01 AM] Carl jay Omaya
IMPORTANT!
For Pass Shipping Inquiry
If the media tab shows this info 01/01/1990 - passes are not yet printed. Sample spiel: I can see it here on your account that your pass are already on queue for printing, once printed it will be shipped to your mailing address and you will be notified via email that your pass is already on transit. From there, you may expect to receive your pass within 7 to 10 business days. However, if you needed your pass before it will arrive, you always have the option to have it printed at the resort's ticket window.
SPILL!!!!!!!!
"as the season approaches all our passes will increase."
"Thankyou for calling Vail Resorts, this is Danna, How can i assist you today?
" I totally understand your concern that you want to -------- is that right? before that can i have your NAME, DOB, and EMAIL?
FOR REFUND!!!!!
" I'm sorry about that sir but our passes are not refundable and not transferable however if you have a qualifying events that are inline with the epic coverage you may go to our ticketing windows and bring the proofs that you are qualified to our qualifying events or you can contact them through their hotline number 1-877-895-1297".
"aside from ----------------- is their anything that i can help mr.-------?
after this call, you will be routed into a survey about how i assist you today sir. so if you have time i would be vey happy for your positive response. thankyou so much sir once again this is danna and thankyou for calling vail resorts.....GOODBYE!!!