ROUTED TO VM TEMPLATE

Verizon

6B – VZW Number Transfer PIN

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from Verizon that we need your number transfer PIN. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

8A – Account Number incorrect

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from Verizon that we need your correct Account Number. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

6B – VZW Number lock

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from Verizon that the number has a number lock. Once the number has been unlocked via Verizon online or app, please call us back at 877-525-5833, we are 24/7 to assist you.

AT&T

6B – AT&T Transfer PIN

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from AT&T that we need your number transfer PIN. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

6B – Removed Fraud Protection

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from AT&T that your number has a fraud protection. Once it has been removed, please call us back at 877-525-5833, we are 24/7 to assist you.

8A – Account Number incorrect

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from AT&T that we need your correct Account Number. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

COMCAST X-finity SPID 6006

8C – Password PIN incorrect – This is NTP

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from your old service provider that we need your number transfer PIN. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

Charter Comm/Spectrum SPID 6006

6B – Transfer PIN

AIRVOICE

If the fall out is 8C - password/pin required or incorrect, try to modify the request using the last 4 digits of the phone number before making outbound call.

Good day! This is Jas from T-Mobile NTC calling about your number transfer request for the phone number 111-000-1111. We received a response from Air voice that we need your Account pin. Once you have the information, please call us back at 877-525-5833, we are 24/7 to assist you.

Carriers that sends an 8C fallout but it’s a transfer PIN

DISH Wireless - 8C - password/pin required (Number transfer pin)

LOCUS Telecom - 8C - password/pin required (Number transfer pin)

Comcast Xfinity - 8C - password/pin required (Number transfer pin)

MOBILEX - 8C - password/pin required (Number transfer pin)

PURETALK - 8C - password/pin required (Number transfer pin)

US Mobile - 8C - password/pin required (Number transfer pin)

WORKING ASSETS FUND - 8C - password/pin required (Number transfer pin)

Tracfone 8C - password/pin required (Number transfer pin)

US cellular 8C - password/pin required (Number transfer pin)

Consumer Cellular 8C - password/pin required (Number transfer pin)

COMPLEXITY: generic VM

6A/ 6D Hi! this is Marj from T-Mobile number transfer TIER 2, I am currently working on your number transfer request with the line 918-855-3309. We received a response from your old carrier saying your number is no longer active. For now, the request will be closed and no need to worry, all you need to do is to contact your OSP to reactivate the line, once the line is active give us a call at 877-525-5833 to help open a new request and we are open 24/7 to assist you.

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(SPEAKING TO BRP)

Thank you for answering the call. This is ___ from T-Mobile Number Transfer Center Tier 2. I'm wishing to speak with ____. Please be advised that this call is being monitored for quality and training purposes. I called because I'm currently working on the number transfer request for phone number ___. Is this the correct phone number you're trying to transfer to T-Mobile? May I know if you are available right now to discuss about the number transfer request? Upon checking we will be needing the (provide fallout) from your old service provider for the request the request to push through. Do you have that information?

ADVISEMENTS

Once a confirmation is received, your number transfer request should complete immediately sometimes can take up to 2 hours.
You will also get a text message from T-Mobile confirming that the transfer is already completed. We recommend to turn the device off and turn it back on after the message is received.
Please do save any voicemails you want to keep because your old voicemail box will be deleted and a new voicemail box will need to be set up. Just wanted to confirm if you need to save some voicemail?

Lastly this call may be disconnected as we complete your request since I reach you on the phone number being (transferred / replaced) You don't need to worry it is part of the process and one of the good sign that the request is already completed.

MODIFY PORT REQUEST

We have already receive a confirmation and your phone number ___ is now showing active on your T-Mobile account.

Aside from completing the number transfer request, is there anything else I can further assist you with?

Thank you for choosing T-Mobile as you service provider. You have a great day and goodbye for now.

VOICEMAIL ATTEMPT 1 & 2 Hi! It's a great day here in T-Mobile this is ___ from number transfer center tier 2 calling about your number transfer request with line _____. We need (specific fallout) to complete your number transfer request please call us back at 877-525-5833 and we are open 24/7 to assist you. Thank you and have a great day!Bye for now.

VOICEMAIL 7TH DAY CONTACT ATTEMPT

It's a great day here in T-Mobile this is ___ from number transfer center. I'm calling about your number transfer request with the line_____. We still need additional information to complete your number transfer request. Please call us back at your most convenient time so we can help you complete it. For now, we will be closing the request kindly call us back at 877-525-5833. Thank you and have a great day! Good Bye for now!

CALLING OSP

ME: Hello good day this is ____ from T-Mobile number transfer center Tier 2, currently working on (PORTING NUMBER ) and we need your assistance in getting the (provide fallout). Can you assist us?

GET BACK TO CUSTOMER AND CONFERENCE THE CALL

ME: Thankyou for patiently waiting on the line (CUSTOMER NAME) I already have a representative on the line from your old service provider which is (REP NAME) and she/he needs to verify your account in order to assist. I will stay on the line and mute. Thankyou

CRT: 9998862077

SPANISH POSTPAID HOTLINE 9998862707

REBELLION/PREPAID - 9998863055/9998863067

SYNIVERSE - 888-338-7678

SPANISH PREPAID HOTLINE 9998862712

CUSTOMER CARE 9998864770

BUSINESS CARE 9998864427

TRANSLATOR- 9998866615 (145)

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DEAD AIR: I'm unable to hear you but If you can hear me, please call us back at 877-525-5833 we are open 24/7 to assist you (three Times) I will now release myself from the line. Thank you and have a great day.

SPANISH SPEIL: "Un momento. Llamaré al equipo español"

tittttttttttttttttttt

ME: Thankyou for patiently waiting on the line (CUSTOMER NAME) I already have a representative on the line from your old service provider which is (REP NAME) and she/he needs to verify your account in order to assist. I will stay on the line and mute. Thankyou