Eric Kim (Revised)

Eric Kim, 06 Mar. 2024 , 02:14am Hi ! I would like to add one more line for my wife and she is a nurse. Can we get first responders discount monthly?

Nikkaeunice, 06 Mar. 2024 , 02:16am Hi, this is Eunice from T-Mobile, I’m here to help. I am so excited for you to get a new line into your account! [Read]

Nikkaeunice, 06 Mar. 2024 , 02:17am May I kindly ask if you are going to purchase a new phone together with the new line? [Read]

Eric Kim, 06 Mar. 2024 , 02:17am I have a byod phone (will get it today)

Eric Kim, 06 Mar. 2024 , 02:18am Im curious if second line is a nurse then if we all get discount or not

Eric Kim, 06 Mar. 2024 , 02:18am Second line holder*

Nikkaeunice, 06 Mar. 2024 , 02:18am That is awesome! let me look through your account to see if you are eligible for the first responder discount. Will that be alright with you? [Read]

Eric Kim, 06 Mar. 2024 , 02:19am Yes

Nikkaeunice, 06 Mar. 2024 , 02:20am Thank you! May I ask if your spouse has an EMT certification? [Read]

Eric Kim, 06 Mar. 2024 , 02:21am She is a rn nurse

Eric Kim, 06 Mar. 2024 , 02:21am Nvr nurse*

Eric Kim, 06 Mar. 2024 , 02:23am Lvn*

Eric Kim, 06 Mar. 2024 , 02:23am Sry typos

Nikkaeunice, 06 Mar. 2024 , 02:25am I see, that is a very amazing job! Thank so much for providing me that information. Upon checking here I can see that your wife being a nurse is not in the list for the qualifying first responder units. [Read]

Nikkaeunice, 06 Mar. 2024 , 02:25am But no worries, we can absolutely add a line for you today! [Read]

Eric Kim, 06 Mar. 2024 , 02:26am Oh i see.. how much will it cost if i add one more line then?

Nikkaeunice, 06 Mar. 2024 , 02:27am Let me check on that for you, I want to make sure that you will still get a discount with adding a line. Would that be okay? [Read]

[Privately] Richelle, 06 Mar. 2024 , 02:27am For two voice lines, it will be $140 with auto pay. [Sent]

Eric Kim, 06 Mar. 2024 , 02:27am Yes

Nikkaeunice, 06 Mar. 2024 , 02:29am While I am working on your request, do you perhaps have other concerns regarding your plan, bill, promotions, or network to ensure we can make your day great today? [Read]

Eric Kim, 06 Mar. 2024 , 02:29am Nope

[Privately] Richelle, 06 Mar. 2024 , 02:30am If we are adding a line for your wife, your monthly charge will be like this.

Magenta max 2 lines: $140 perks discount:- $21 Home Internet: $30

TOTAl: $149 [Sent]

[Privately] Richelle, 06 Mar. 2024 , 02:31am shall we proceed with adding a new line? [Sent]

Nikkaeunice, 06 Mar. 2024 , 02:31am Got you on that Eric! If we are adding a line for your wife, your monthly charge will be like this.

Magenta max 2 lines: $140 perks discount:- $21 Home Internet: $30

TOTAL: $149 [Read]

Nikkaeunice, 06 Mar. 2024 , 02:32am shall we proceed with adding a new line? [Read]

Eric Kim, 06 Mar. 2024 , 02:32am Great!

Nikkaeunice, 06 Mar. 2024 , 02:33am Awesome! Shall I proceed with adding the line now? [Read]

Eric Kim, 06 Mar. 2024 , 02:33am Can I come back hours later? I need to give you MEID? Number and phone number transferring in .. I dont have a phone now..waiting the shipment

Eric Kim, 06 Mar. 2024 , 02:34am Is it ok

Nikkaeunice, 06 Mar. 2024 , 02:35am Sure! I understand, I could just give you a call to further process adding the line. Will you be available after 3 hours? [Read]

Eric Kim, 06 Mar. 2024 , 02:36am Yes i hope it will be delivered by that time..it is on the way

Nikkaeunice, 06 Mar. 2024 , 02:38am I hope it gets delivered to you soon! I am so excited for you to get your new phone. I will get in touch with you after 3 hours and if it's still not there would you like me to set a follow up tomorrow? [Read]

Eric Kim, 06 Mar. 2024 , 02:40am Yes

Eric Kim, 06 Mar. 2024 , 02:40am Thank you

Nikkaeunice, 06 Mar. 2024 , 02:43am You are most welcome! Just a quick recap of what we are going to do, I will be contacting you within 3 hours and if your phone hasn't arrivd yet then I will set a follow up for tomorrow. Sounds like a plan? [Read]

Eric Kim, 06 Mar. 2024 , 02:43am Yes thx

Nikkaeunice, 06 Mar. 2024 , 02:45am Thank you too for inquiring about adding a line. We here in T-Mobile, we are happy to help you and assist you. Thank you and be safe! Bye for now! Talk to you later. [Read]