( The seller have an issue with the shipment of the product. ) * Resolved *


Hello from Amazon Selling Partner Support, 

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you have an issue with the shipment of the product. We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Rest assured that we did our best to provide you the best resolution regarding this matter. 

We understand your concern and would like to inform you that you need to file a SAFE-T claim for issues related to the cost of the label, refunds against the order, condition of the item, weight of the item, or eligibility of the return or any other dispute with returns. 

Follow the steps given below to file a SAFE-T claim through Seller Central: 

1. From the Orders tab, select Manage SAFE-T Claims option. 
2. On the Manage SAFE-T Claims page, click File a new SAFE-T Claim at the linked page: https://sellercentral.amazon.com/safet-claims 
3. Enter the order ID for which you want to file a SAFE-T claim and click Check Eligibility.
4. If your order ID is eligible for a SAFE-T claim, a form will be shown where you will need to fill in the claim details. 
5. Provide the reason for filing SAFE-T claim and upload supporting documents as requested. 
6. Fill in the Please describe the issue field. 
7. Click the acknowledgment check box, and then click Submit SAFE-T claim to file the claim successfully. 
8. Once the claim has been submitted, you will receive an email notification from safe-t-review@amazon.com.

Any future correspondence on this claim should be conducted by replying to this email notification. 

Note: Any communication related to SAFE-T claims will be sent to the email address configured in Seller Central for receiving "Claims Notifications". 

To view or edit the Claims Notification email address, go to https://sellercentral.amazon.com/notifications/preferences. 

Please know, you can file an appeal if Amazon authorized a return or refund on your behalf that you do not believe should have been authorized. The Claims team will contact you within 7 days from the date you file the SAFE-T claim. In such cases, you do not have to file it again. 

For more information, go to https://sellercentral.amazon.com/gp/help/202175000 

It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: The seller have an issue with the shipment of the product. 🍦 PWF followed: 
Orders 
MFN Program, Orders and Returns (includes Seller Fulfilled Prime) 
MFN Returns and Refunds (Order no longer in-transit; Prime and non-Prime) 
🍦 TOOLS/SOP used: 
SPOT Tool: https://paragon-na.amazon.com/spot/tools#/order_information;orderId=114-8254252-7172235;caseId=12383950971;merchantId=A3SWKOPDB5DYLH;marketplaceId=ATVPDKIKX0DER 
SAFE T Claims FAQ: https://paragon-na.amazon.com/hz/codex/?id=GM3E9KT8HXP4DBEL&layer=Published/US&locale=en-US 
File_safe-t_claim_prepaid 
TRACK: EXPRESS: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=7608510965 
🍦 Transfer/PAA Reason: N/A 
🍦 Seller Dissatisfaction: N/A 
🍦 Andon Reason: Case Review

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