Skip fulfillment screen for SnR if mv or bv is generated.
Do not collect repair fee until BV and MV has been approved

Suggested scripting BV: "Your repair service agreement has not been updated in our system at this time. we will need to confirm your repair service agreement prior to authorizing the service request. please allow 24 hrs for this to be completed. Once this has been confirmed, we will contact you to complete your service request. "

Suggested scripting MV: "It is necessary for us to verify the make and model of the device you are requesting a service repair on. this process will take 24hrs to complete. Once this has been confirmed, we will contact you to complete your service request. "

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