Temp Check

I am glad that I was able to help you today with your

I am glad that I was able to assist you today with your

For easier access for all the lines and devices you have on your T-Mobile account, you can download our new T-Life app!

I'll be sending you to enjoy the rest of the day. Again my name is Johncarlo. Take care and I wish you and your family good health. Stay safe! Thanks for contacting T-Mobile, have an amazing day ahead! Happy Holidays.

Unknow USER / Unknow USER

To set your proper expectation, we don't have an option to access your account manually for your security.

No worries, we can ask for assistance from Customer Care over the phone. They have a different verification process to access your account online once you reach them. Please feel free to call our phone reps on 611 or call them on 1-800-937-8997.

It seems you're engage in something important now. No worries we're one chat away in continuing the conversation and if you need anything else you can reach us for assistance. The chat is save here for your reference. Do take care and have a great day!

Prepaid: 1-877-778-2106

Sure. Please call us at 1-800-937-8997 or 611 to have you be assisted with your inquiries. I appreciate your time and effort reaching out here in Messaging!

Home Internet Tech Support: 1-844-275-9310, available 24 hours a day, 7 days a week Sales Support: 1-844-839-5057

Please share the IMEI of the device. You can find it by choosing either of the given steps:

1. Dial *#06#. Dial *#06# in the Phone app or
2. Settings > General > About

Kindly use this form to input the IMEI. Thank you.

https://www.t-mobile.com/resources/bring-your-own-phone

Thank you. Due to security, the IMEI is not visible. May you please input space after the first 5 digits

EID: Your phone's Settings app: Tap About phone. SIM status. Find “EID.”

Check BALANCE short code You can dial #225# on your device to see your new balance now

eSIM Activation - New Device Link

https://www.t-mobile.com/support/devices/sim-esim

DCC Is a one-time charge applied when activating or upgrading a device on the T-Mobile network. and the $35 is to cover the costs associated with connecting a new device to the T-Mobile network. This includes providing customers with free 2-day shipping, personalized recommendations and care from a Team of Experts, and a physical SIM card if required, all at no extra cost. The charge is applied to each postpaid device activation or upgrade

HSI -- High Speed Internet / Home Internet

Glad that we resolved your main concern. I also reviewed your account and found out that you're billing address on file is eligible for our Home Internet service. You can get our special promotion were you can try it for free for 15 days and get a refund if you cancel it within the said time frame. Do you want to know more about it?

May I know your address please, so we can check the coverage for unlimited Home Internet plan?

It is always a pleasure to have the chance to assist the valuable customers. Please let me know if I can do anything additional to make your day better with my assistance today?

Thank you so much for your feedback I'm really a competitive representation and aiming for a perfect and marvelous return, however I'm still not comfortable to leave this conversation without your fully satisfaction, Did I miss question for you?

I just wanna talk to your more however I know how important your time is.

Please let me know if there's anything else I can assist you so I can cover all your concern with me!

All right so that's definitely not a great thing but. We do have options to where we are able to get that situated and fixed for you so i do need to get you right over to your tech department that way you'll be able to get that um situated and they can get those calls get that phone so where you're able to receive those calls going in and make those calls going out okay.

Navigate to 'Network and internet'. Tap on the network whose hotspot data usage you want to check. Select 'App data usage' to view a graph of your mobile data usage over the past month.

Protection 360

Please be advised that once it is removed, we can no longer add it back. You can only add insurance within 30 days of device purchase. Also, Protection 360 extends your device warranty and it has the ability to upgrade early as long as you paid at least 50% of the device full retail price.

Would you like to proceed on removing this feature?

Sorry to hear about that, to be honest with you, manual enrollment really needs to be requested first but this time, I will make sure this will push through. I will also need to call the store for you since we don't tolerate misinformation since we really value our customer's here in T-Mobile like you.

Your sentiment is being heard, Michelle, and allow me to explain how our bill cycle works.

Your bill cycle starts every 26th of the month and ends every 25th while your original due date is every 18th of the month though Autopay deducts your payment every 16th since it requires 2 days timeframe to process payment. If you will notice, your bill due date is one week ahead on your close date. This is for us to ensure that you were able to settle your bill while already using the service. Therefore, we can all move forward on your next bill since everything has been settled or get an extension in case you need time to settle your bill.

Rest assured that your services such as data usage will be refreshed every 26th of the month. Was I able to clarify this to you before we proceed on checking options for your upgrade?