Cancelling a line spiels

Hi XXXX, this is Marj from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

It's sad to know you're considering removing one of your T-Mobile lines. If you don't mind, I'd like to take a look at your account, would you mind telling me why you want to remove it?

I totally understand that you have come upon this decision for a good reason and as a customer myself, I respect that.

Just a heads up, cancellation request normally take effect at the end of your bill cycle. To confirm, would there be someone interested to take over this line like a friend or a family member?