Opening Speil

Hi , thanks so much for waiting, I'm just taking a look at your account, I'll be back with you ASAP.😊

Thanks for waiting and providing information. I see that you are planning to disconnect. Give me a minute to look into that for you.

Thanks for waiting and providing information. I see that you are looking to change your package. Give me a minute to look into that for you.

Thanks for waiting and providing information. I see that you are inquiring about your bill. Give me a minute to look into that for you.

I understand you are looking to reduce your package. Allow me to review your account for the best discounts we can offer. One moment.

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To acknowledge your concern, O3 included in the deal is a new contract which means this will be separate payment from your existing plan.

Once your new provider contacted us you won't have to pay any early disconnection fee.

Thanks for confirming. Based on your account you have remaining 1 month and 2 days on your account wherein your contract ends on 15/04/2025. Since you've been billed in advance, it your existing bill cost £85.6 since it covers the date from 02/04/25 to 1/05/25.

Since you're now through to me, we can check the deals we can provide to help you reducing the cost. What do you think?

We value your loyalty to us here at virgin media. However the prices online are only for new customers. As you are a existing customer what we can do is to look for available option on your account.