My notes

A. Plans for OEM/Built in Streaming

Music Showcase Music Showcase Price: 13.99 Price: 4.99 65+ Add free Music + Add free Music free streaming

Music and Entertainment Music and Entertainment Price: 18.99 Price: 7.99 140+ Add free Music free streaming News, sport, talk and entertainment

Platinum Platinum Price: 23.99 Price: 10.99 150+ Add free Music free streaming News, sport, talk and entertainment Personalize stations powered by Pandora

B. Radio Services and how to calculate MRF + Tax:

1. Satelite/ OEM MRF (Music Royalty and administrative Fee): 20.07 (1.2007)

2. Standalone/Streaming MRF: 10.07 (1.1007) calculation for 1 mo.

To calculate total amount incur: Music Showcase: Base Price x MRF x Tax = Total 13.99 x 1.2007 x 1.13 (for ON) = 18.98

Music and entertainment 18.99 x 1.2007 x 1.13 = 25.76

Platinum 23.99 x 1.2007 x 1.13 = 32.54

Note: this is only for 1 mo. if a Cx is subscribe to 6mos then formula is different

BP x 6mos x MRF x Tax = Total amount to be paid eg. 23.99 x 6 x 1.2007 x 1.13 = 195.30

note: for streaming has another formula eg. 10.99 x 1.1007 (MRF) x 1.13 (ON tax) = Total amount to be paid

Note: All plans have ACTIVATION FEE of $23.99 one time fee except for QC

1. For Quebec has other formula, different rule applies as follows No activation fee, no cancelation fee, no swap fee But MRF is included and tax = 1.14 eg. Music and entertainment: 18.99 x 1.2007 x 1.14 = 25.99 Platinum: 23.99 x 1.2007 x 1.14 = 32.84

2. Taxes: 15% = NS, NB, NL, PE 14% = QC 13% = ON 12% = BC, MB 11% = SK 5% = AB

3. PROMOS WE CAN OFFER A. All time Pomo Music and Entertainment: Platinum 6F30 = 6mos for $30 12F9 = 12mos for $9 (Promo code:0678) or 6F50 = 6mos for$50

B. How to Position Promo (spiel using HELP strategy) H - honor "Congratulation for being one of our lucky subscriber" E - Explain "By the way that promo is for our Music and entertainment Plan that comes with 140 add free channel, including news, talk, sport and entertainment channel, with free streaming online and Howard stern channel is not included. that is the first 12 mos you can enjoy it for the price of $5 per month instead of $18.99/mo L- listen for buying cue P- Pitch, sell the platinum "By the way....I also have here Platinum Plan which will give you the same features plus you can also listen to 2 channels of Howard Stern, with free streaming so you can use it any where on the go or using your smart TV and other gadgets and device, on top of that you can personalized your channel powered by Pandora so you won't to be interrupted while listening by browsing channels and the price is only $9.99/mo from original price, and it is in auto renewal for your payment convenience, and that would give you 75% discount, let me go ahead and sign you up?"

NOTE: Promo is in auto renew and will return to its original price after promo ends

1. MULTI RADIO DISCOUNTED PRICE UPDATE: MRD OR FAMILY DISCOUNT less 5% discount

RI - PRIMARY R2-R5 - SECONDARY

MUSIC SHOWCASE From $13.99 to $8.99/mo

MUSIC and ENTERTAINMENT From $18.99 to $13.99/mo

PLATINUM From $23.99 to $18.99/mo

NOTE: if wish to swap the service; first schedule to be renewed will become the primary radio.

1. TRIAL : MONTHLY FOLLOW UP (FOP) after 3mos.

A. Default : after the renewal date schedule Cx will return to auto monthly scheduled subscription if she calls eg. 6mos- then follow on is on monthly

B. HONOR DO NOT OFFER Same term applies- if Cx didn't call renewable term will be of the same term she applies eg. 6 mos - subscription will automatically renew in the same term

1. CONVERSION PROCESS

2. Activation of Radio - for new subs and another subs

3. Re activitaion: within the period of 90 days, also called WIN BACK CX

4. Add on FOP to a trial radio, during trial no charge is applicable

5. Service continuity- allowed to give promo if subs is in ACTIVE

6. CREDIT CARD Visa = starts with #4 16 digits CVV 3 digit located at the back Master = starts with #3 15 digits CVV 4 digit located at the front Amex = starts with #5 16 digits CVV 3 digit located at the back